Reviews
Great service!
Tom was great!! I had to come back three times and he did EVERYTHING he could to help. So far so good! No check engine light!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Jennifer, we truly appreciate you taking the time to publish this review about your latest visit. Tom will be pleased to hear about your experience with him. Please do not hesitate to reach out if that Check Engine light happens to come back. Also, be sure to find us on Facebook and Twitter for news and specials. Best regards, Tim Burke | Service Manager | tburke@lakenormanhyundai.com | 704-896-3700 x 4109
Didn't like guy on cell phone while working
Everyone is friendly. It was only my 2nd oil change, so I'm always a little confused on where to go. They are all nice and guided me in the right direction
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much, Kelli! Thank you for the great 5-star review! We train our entire staff to be competent and friendly at all times and they do a great job at that. We hope to see you again soon, in the meantime be sure to find us on Facebook and Twitter for specials and news. Best, Tim Burke | Service Manager | tburke@lakenormanhyundai.com | 704-896-3700 x 4109
Expertise & friendliness made car purchase easy.
We appreciated the time spent with us by the salesman, and the finance manager was very knowledgeable helping us decide how to get the most of our financing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great review, Deborah! Congratulations on your new Hyundai, we hope you like it! Our entire team strives to provide the best customer service possible. We look forward to seeing you soon, in the meantime be sure to connect with us on Facebook and Twitter for news and coupons. Best regards, Todd Greenburg | General Manager | tgreenburg@lakenormanhyundai.com | 704-896-3700 x 3790
Great service, clean, friendly atmosphere
Mr. JP Williams was outstanding. He redefines what a car salesman is perceived to be. I was looking at multiple dealerships and his way of doing things convinced me not to make additional trips to the other dealerships.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the kind words, Karl! We love to hear about our customers' feedback. Congratulations on your new Hyundai, welcome to the family! We look forward to serving you during your first service visit, in the meantime be sure to find us on Facebook and Twitter for specials and news. Best regards, Todd Greenburg | General Manager | tgreenburg@lakenormanhyundai.com | 704-896-3700 x 3790
Great experience
Tom Dillon and all of the staff involved with my experience were patient and kind to myself and my family. They went above and beyond to be sure we were comfortable throughout the entire process. I am extremely please with my total experience at LKN Hyundai.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the great review, Emily! We appreciate you taking the time to review us on Cars.com. Tom will be glad to hear he was able to assist you in getting your new car at our dealership. We strive to please all of our clients in order to turn them into repeat customers. Be sure to find us on Facebook and Twitter for news and specials. Best regards, Todd Greenburg | General Manager | tgreenburg@lakenormanhyundai.com | 704-896-3700 x 3790
Great Service and Clean Facilities
They were attentive to my service requests. They performed the work quickly and thoroughly. Also, TOM (my service adv) was extremely courteous and professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great review, Irene! Tom is a great asset to our team and he will be happy to hear about your kind words. We strive to provide efficient and timely service. We look forward to seeing you during your next visit at Lake Norman Hyundai. In the meantime, be sure to connect with us on Facebook and Twitter for specials and news. Best regards, Tim Burke | Service Manager | tburke@lakenormanhyundai.com | 704-896-3700 x 4109
Great Customer Service
Tom, my customer service rep truely knows the meaning of exceptional customer service. He listened and understood the issues and kept me up to date as to the progress of the work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the 5-star review, Michael! Tom will be glad to hear about your experience at Lake Norman Hyundai, we strive to provide the best customer experience possible to all of our customers. We look forward to seeing you in the near future, in the meantime be sure to find us on Facebook and Twitter for news and specials. Sincerely, Tim Burke | Service Manager | tburke@lakenormanhyundai.com | 704-896-3700 x 4109
Great service rep Diana
I believe the young lady who helped me in service was Diana and she was very thorough and pleasant and talked with a smile. You need more of her.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Sally! We truly appreciate you taking the time to publish this review. We have trained all of our staff to be very thorough and competent. We understand that is it very important to our customers that they are dealing with helpful and professional staff members. We hope to serve you again soon, but in the meantime be sure to connect with us on Facebook and Twitter for specials and news. Best regards, Tim Burke | Service Manager | tburke@lakenormanhyundai.com | 704-896-3700 x 4109
Service at Lake Norman Hyundai
I like the fact that my service advisor, Tom Furey, keeps me posted on my vehicle's progress, always exolaining in complete detail what is being done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the outstanding review, Barbara! Tom will be pleased to hear you walked out fully satisfied with the level of service you received at Lake Norman Hyundai! We hope to see you again soon. Also, be sure to connect with us on Facebook and Twitter for news and specials. Best regards, Tim Burke | Service Manager | tburke@lakenormanhyundai.com | 704-896-3700 x 4109
Lake Norman Hyundai
Service by Dianna Leclair was professional, personal & excellent ! Personable, understanding, and friendly ! A genuine asset to Hyundai !!! I would recommend her for promotion and retention !. Dealing with her was a pleasure.The other personnel have a real "attitude"...especially Tom from NY !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the great review, George! Diana will be pleased to hear about your experience, as she takes customer loyalty very seriously. We look forward to seeing you at our dealership, in the meantime be sure to find us on Facebook and Twitter. Sincerely, Tim Burke | Service Manager | tburke@lakenormanhyundai.com | 704-896-3700 x 4109