Reviews
Great Service, Timely
Overall, I had a good experience. I was pleased how the car was taken as I arrived for my scheduled appt. The person who checked me in was on the phone. He never addressed that I was sitting at his desk (by saying one minute). When i made the appt I posted comments for the radio. The radio was not checked as requested. Upon check out the woman did not acknowledge me. I had to ask for help even though I was standing in front of her. That being said the young man who brought my car up willingly vacuum the car since I asked. The person who checked me in did look up a coupon for me since now had come in the mail. Also, can we put some type of table in the waiting room. You offer coffee but there is no way to put the cup, book etc.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you very much for the great review Joyce! We appreciate your suggestions and they will be submitted to my staff. We understand car-servicing can be stressful and we try our best to provide the best service possible. We look forward to serving you next, but in the meantime be sure to find us on Facebook and Twitter for specials and news. Best regards, Rick Zoerb | Owner | rzoerb@lakenormanhyundai.com | 704-237-8000
Best service in the area
I come to Huyndai for all my car maintenance because of Tom Furey. I trust him in helping me make all decisions because of his knowledge, experience and honesty. He is a true professional.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the great review Lonna, we love to hear about our customers' experiences with our staff. Tom will be glad to hear about your outstanding visit to our dealership. We strive to provide the best service experience and it is rewarding to hear when we have reached that goal. We are looking forward to serving you next, during your next visit. In the meantime be sure to find us on Facebook and Twitter for news and updates. Best regards, Rick Zoerb | Owner | rzoerb@lakenormanhyundai.com | 704-237-8000
Excellent Customer Service
I took my car in for a ticking noise, that I thought was going to be a concern. The service reps are very friendly and they never hassle about warranty claims. Even while waiting staff goes out of their way to make conversation and I saw the rep that sold me the car and he asked if I was still pleased with the purchase. He remembered me after almost a year, which is nice. The issue was fixed in a timely manner and the free car wash is always nice. At this point if I purchase another car it will be a Hyundai.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
First off, thank you greatly for being so kind to write this review on our dealership, Crystal. We take customer loyalty very seriously and we are happy to hear that you were satisfied with your experience. It's helpful to know when we are doing well and when we're not. Congratulations on your new Cruze! I really hope you enjoy it. If you have any questions or concerns do not hesitate to come back in. Also, there are plenty of great deals and incentives available through our Facebook and Twitter pages. So be sure to check them out! Best regards, Rick Zoerb | Owner | rzoerb@lakenormanhyundai.com | 704-237-8000
Best Service Advisor Ever
As always, Tom made sure my car's service needs were met. He does a wonderful job of making sure my Hyundai stays in top shape!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Catherine, I really appreciate you taking time to write this nice feedback about our dealership. We focus on providing prompt service as well as being friendly and professional. It's helpful to know that we are meeting our goal in regards to that. If you have any further problems, or even just a question, please come back to see us. Also, check out our Facebook and Twitter pages to stay connected with special deals and promotions. Best regards, Rick Zoerb | Owner | rzoerb@lakenormanhyundai.com | 704-237-8000
Great Service-Friendly Staff at LN Hyundai!
Troy from the service department was awesome! He was very courteous, ensured my privacy when discussing my car situation and worked with me to get my car serviced (I had broken down on I-77) and back to me within 24 hours. The drivers that he assigned to take me home & bring me back to pick up my car were also very polite, drove me safely home and back. I was truly impressed with my experience at Lake Norman Hyundai.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robin, on behalf of our dealership I sincerely thank you for taking the time to write such kind words about our service team. Our entire staff takes customer service very seriously and strives to create a positive service experience for every customer. If you have any questions or concerns, please do not hesitate to come see us. Also, make sure to like/follow our Facebook and Twitter pages to stay in the loop with exclusive content and specials. Sincerely, Rick Zoerb | Owner | rzoerb@lakenormanhyundai.com | 704-237-8000
Eddie and Melissa Kirby
Dean Lyons who sold us our Santa Fa is awesome. I know that I can also email or call him and he will do whatever needs to be done. The reason for our service visit is our navigation system was not working correctly, he was the one that set up everything for us and made sure we were taken care of. His customer service is absolutely awesome.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Congratulations on your new Santa Fe! Thanks for taking the time to write this great review! Providing excellent customer experience in sales and service is our priority and we are glad you enjoyed your last visit at our dealership. We look forward to seeing you soon during your next visit. In the meantime, be sure to find us on Facebook and Twitter for specials and news. Best regards, Rick Zoerb | Owner | rzoerb@lakenormanhyundai.com | 704-237-8000
Wonderful Experience! Michael Johnson was great!
Michael Johnson was great! We decided to skip on our local in-town Hyundai dealership and get our car 2 hours away due to Michael's great service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
George, I sincerely thank you for going out of your way to write this review about our dealership. We understand that one thing people desire most about their car buying experience is that it is comfortable and not pushy. We try to create that environment for each and every customer. I hope you enjoy your new Hyundai! If you have any further needs, please come back to see us. Also like/follow us on Facebook and Twitter to stay connected with special events and deals. Sincerely, Rick Zoerb | Owner | rzoerb@lakenormanhyundai.com | 704-237-8000
Great service
Did not have an appointment but you guys took me anyway!!! And when I go to buy a new car it will be from you because of the service provided by Tom Fury!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, thanks for the great 5-star review. We strive to provide the best customer service possible, and we love to hear our customers' feedback. Tom will be pleased to hear your kind words, and also, we look forward to seeing you in the near future for any of your auto needs. Be sure to connect with us on Facebook and Twitter for specials and exclusive news. Sincerely, Rick Zoerb | Owner | rzoerb@lakenormanhyundai.com | 704-237-8000
Amazing service
The service person was friendly, timely and honest. His name was Tony and I will only work with him going forward. He got me in and out as promised.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you very much John! We love to hear about our customers' experiences. Tony is a great member of our team and we love to have him with us. We strive to provide 100% customer satisfaction and we are satisfied to be reaching that goal. Be sure to find us on Facebook and Twitter for exclusive news and deals. Best regards, Rick Zoerb | Owner | rzoerb@lakenormanhyundai.com | 704-237-8000
Excellent dealership
Fast, friendly, and competent sales and service. I had a cup of coffee and talked to a sales rep. Then the car was serviced and ready to go.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wyatt, thanks so much for the A+ review! We truly appreciate your positive feedback. I am happy to hear you had such a wonderful service visit with us, and that we were able to make you feel comfortable throughout. Our service team strives to create an accommodating environment, as well as provide each customer with competent and efficient service. We hope to be able to serve your future automotive needs! In the meantime, be sure to like and follow us on Facebook and Twitter. Best regards, Rick Zoerb | Owner | rzoerb@lakenormanhyundai.com | 704-237-8000