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Very friendly. Worked very well with me even though I was 3.5 hours away from dealership. Kept me in the loop with calls. I work nights and they were ...very nice on calling me in the evenings. Purchased my Tacoma on Saturday evening were they went over and beyond and stayed over there work day to finalize my paperwork. Also had a nice play area for my two children to keep them occupied. I would recommend them to anyone.
Jesse, Thank you for taking the time to let us know you were pleased with how things went when you purchased your Tacoma. WE appreciate your business ...and the distance you traveled to pick up your new truck. We hope you enjoy your new Toyota Tacoma for years to come. Happy Motoring!
After talking on the phone and sending emails telling salesman we were on our way to buy the vehicle, and after an hour drive we pull in just to see t...he vehicle drive away. After waiting in the lounge for an hour we finally went to ask someone and were told there was a situation. I asked if they knew we were buying it, and he told me he can't stop people from test driving it, but really if there is someone coming to buy it, yes you can. After watching the salesman bring the people in his office we did not know if they were buying it or not, they just left us hanging so we left. Very poor sales practice never going back.
Mark Toyota strives to be as transparent and fair to each customer. This scenario is an unfortunate one for all involved. Often clients inquire about ...vehicles on our web-site. Eventually, either by appointment or walk in, arrive to validate their research, test drive and purchase. If we attempt to tell a client that a client is coming to buy it the response is "is it sold or not"? Often someone coming to purchase never arrives. We are very sorry that this was the result of your engagement with us. Your feedback will provide us with an opportunity to improve communication with our clients. If you would like to speak with me personally about this my contact information is : Tim Durigan General Manager 715-254-9661
Stopped in at 5 on a Monday night with car problems from out of town. The exceptional hospitality and knowledgeable machanics made our stop impressiv...e. Thank you Pam, Cain and whole team. We have 3 Toyota cars at home and will definately think about driving two hours to purchase our next vehicle here. Best service visit ever.
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