Skip to main content

Busam Subaru

(264 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–1:00pm
Sunday Closed Closed

Inventory

About our dealership

Since 1909 Busam has been the oldest continuous running car family in Cincinnati; dedicating over one-hundred years in customer service excellence. Still family owned and operated Busam provides a family based atmosphere and continues the tradition of founder Joseph Busam by making sure our customers are always number one. At Busam we make a difference in the lives of our co-workers customers and community and focus on delivering a fun hassle-free stress-free and drama-free car buying experience. We service Cincinnati Northern Kentucky Dayton Florence and the surrounding Cincinnati areas.
The oldest continuous running car family in Cincinnati!!

Service center

Phone number (513) 953-4051

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–1:00pm
Sunday
Closed

Reviews

(264 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Busam Subaru from DealerRater.

Want to share your experience with this dealership?

Write a review

Best customer service ever...probably saved me an emergency road assistance event! During routine oil change/checkout, techs found nail in side of tire. Anthony arranged for loaner until out of stock tire could be sent to Busam and mounted.

Best customer service ever...probably saved me an emergency road assistance event! During routine oil change/checkout, techs found nail in side of tire. Anthony arranged for loaner until out of stock tire could be sent to Busam and mounted.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re so glad you had such a positive experience with Anthony and the team! Thank you for choosing Busam Subaru and for sharing your support!

Show full review

This out fifth new Subaru from Busam.. Everything goes smoothly and according to plan without any problems. We will probably be back when the time comes.

This out fifth new Subaru from Busam.. Everything goes smoothly and according to plan without any problems. We will probably be back when the time comes.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your amazing review and for choosing Busam Subaru for the fifth time, Gerry. We look forward to assisting you again in the future! Safe travels!

Show full review

Friendly and knowledgeable people. First time I actually enjoyed buying a new car. My wife also has a Subaru which she purchased from your dealership

Friendly and knowledgeable people. First time I actually enjoyed buying a new car. My wife also has a Subaru which she purchased from your dealership

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Busam Subaru! It's awesome to hear that the team made your experience so enjoyable. We wish you many safe and smooth miles ahead!

Show full review

The timing was perfect getting the car ready. The professional service was at hand. The coffee was good also.

The timing was perfect getting the car ready. The professional service was at hand. The coffee was good also.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Bob, providing timely and professional service is always our goal. Thanks for choosing Busam Subaru!

Show full review

I recently went to the service department for routine maintenance. The service advisor was very knowledgeable as he explained what would be needed at the visit. My service was completed quickly and the report was reviewed with me. I would definitely recommend Busam Subaru for both purchase and service.

I recently went to the service department for routine maintenance. The service advisor was very knowledgeable as he explained what would be needed at the visit. My service was completed quickly and the report was reviewed with me. I would definitely recommend Busam Subaru for both purchase and service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re proud to have your support! Thank you for choosing Busam Subaru and highlighting the excellent work of our team. See you next time!

Show full review

Dealership was very welcoming. Everybody was pleasant said hi a dealership I would recommend my friends and family too. was nice to deal with folks I didn’t give you the runaround.

Dealership was very welcoming. Everybody was pleasant said hi a dealership I would recommend my friends and family too. was nice to deal with folks I didn’t give you the runaround.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that our team made you feel welcome. We truly appreciate your recommendation, and we look forward to assisting you and your loved ones in the future! Thank you from all of us at Busam Subaru!

Show full review

The help they gave me was fantastic. Everything I needed was done on time and at a fair price. I've never owned a Subaru till last year. Now I have 2.

The help they gave me was fantastic. Everything I needed was done on time and at a fair price. I've never owned a Subaru till last year. Now I have 2.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Tom, we’re happy to have you in the Subaru family! Thank you for sharing your feedback and for choosing Busam Subaru. We hope to see you in the future!

Show full review

We purchased a 2026 Subaru Crosstrek Wilderness about a week ago. At the time of finalizing the deal, we were clearly told that the APR would be 1.9% through Chase. Based on that information, we agreed and took the vehicle home. However, today we received the official paperwork showing an APR of 2.9%, which directly contradicts what we were told. When we returned to the dealership to address this issue, the sales manager claimed that while all trims qualify for 1.9%, this particular vehicle is 2.9%. This was never disclosed to us during the purchase process. What makes this situation worse is that my uncle, who was involved in the purchase and has limited ability to read English, relied entirely on the verbal explanation provided by the dealership. It is unacceptable to give one set of information verbally and then present different terms in the written contract. I would not recommend this dealership to anyone. If you do consider purchasing from them, make sure to carefully review all documents and confirm every detail in writing before leaving with the vehicle. Otherwise, you may face similar issues. Buyer beware.

We purchased a 2026 Subaru Crosstrek Wilderness about a week ago. At the time of finalizing the deal, we were clearly told that the APR would be 1.9% through Chase. Based on that information, we agreed and took the vehicle home. However, today we received the official paperwork showing an APR of 2.9%, which directly contradicts what we were told. When we returned to the dealership to address this issue, the sales manager claimed that while all trims qualify for 1.9%, this particular vehicle is 2.9%. This was never disclosed to us during the purchase process. What makes this situation worse is that my uncle, who was involved in the purchase and has limited ability to read English, relied entirely on the verbal explanation provided by the dealership. It is unacceptable to give one set of information verbally and then present different terms in the written contract. I would not recommend this dealership to anyone. If you do consider purchasing from them, make sure to carefully review all documents and confirm every detail in writing before leaving with the vehicle. Otherwise, you may face similar issues. Buyer beware.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review

We purchased a 2026 Subaru Crosstrek Wilderness about a week ago for my uncle. At the time of finalizing the deal, we were clearly told that the APR would be 1.9% through Chase. Based on that information, we agreed and took the vehicle home. However, today we received the official paperwork showing an APR of 2.9%, which directly contradicts what we were told. When we returned to the dealership to address this issue, the sales manager claimed that while all trims qualify for 1.9%, this particular vehicle is 2.9%. This was never disclosed to us during the purchase process. What makes this situation worse is that my uncle, who was involved in the purchase and has limited ability to read English, relied entirely on the verbal explanation provided by the dealership. It is unacceptable to give one set of information verbally and then present different terms in the written contract. I would not recommend this dealership to anyone. If you do consider purchasing from them, make sure to carefully review all documents and confirm every detail in writing before leaving with the vehicle. Otherwise, you may face similar issues. Buyer beware.

We purchased a 2026 Subaru Crosstrek Wilderness about a week ago for my uncle. At the time of finalizing the deal, we were clearly told that the APR would be 1.9% through Chase. Based on that information, we agreed and took the vehicle home. However, today we received the official paperwork showing an APR of 2.9%, which directly contradicts what we were told. When we returned to the dealership to address this issue, the sales manager claimed that while all trims qualify for 1.9%, this particular vehicle is 2.9%. This was never disclosed to us during the purchase process. What makes this situation worse is that my uncle, who was involved in the purchase and has limited ability to read English, relied entirely on the verbal explanation provided by the dealership. It is unacceptable to give one set of information verbally and then present different terms in the written contract. I would not recommend this dealership to anyone. If you do consider purchasing from them, make sure to carefully review all documents and confirm every detail in writing before leaving with the vehicle. Otherwise, you may face similar issues. Buyer beware.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

If you would like a great experience buying a new car go see Gary at Busam Subaru! Love my 2026 Forester!!

If you would like a great experience buying a new car go see Gary at Busam Subaru! Love my 2026 Forester!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for sharing your experience with Gary, Cyndy! We are grateful for your business and hope you love your new 2026 Subaru Forester! -Busam Subaru

Show full review
See all 264 reviews