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Busam Subaru

(269 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–1:00pm
Sunday Closed Closed

Inventory

See all 10 vehicles from this dealership.

About our dealership

Since 1909 Busam has been the oldest continuous running car family in Cincinnati; dedicating over one-hundred years in customer service excellence. Still family owned and operated Busam provides a family based atmosphere and continues the tradition of founder Joseph Busam by making sure our customers are always number one. At Busam we make a difference in the lives of our co-workers customers and community and focus on delivering a fun hassle-free stress-free and drama-free car buying experience. We service Cincinnati Northern Kentucky Dayton Florence and the surrounding Cincinnati areas.
The oldest continuous running car family in Cincinnati!!

Service center

Phone number (513) 953-4051

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–1:00pm
Sunday
Closed

Reviews

(269 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Busam Subaru from DealerRater.

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The sales and service team leave nothing to be desired. The staff is friendly, knowledgeable and have impeccable customer service skills. I have leased 3 cars from them and will continue to do so. Kyle Dirks is my salesperson and alwsys makes me feel special. Thank you sales and service. I look forward to many more cars in the future.

The sales and service team leave nothing to be desired. The staff is friendly, knowledgeable and have impeccable customer service skills. I have leased 3 cars from them and will continue to do so. Kyle Dirks is my salesperson and alwsys makes me feel special. Thank you sales and service. I look forward to many more cars in the future.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Kathleen, thank you for sharing your awesome feedback about Kyle and our team! We hope you and your new car are doing well. See you next time at Busam Subaru! Safe travels!

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Friendly staff. Clean and neat facilities. Was very attentive to me and provided a great purchase experience.

Friendly staff. Clean and neat facilities. Was very attentive to me and provided a great purchase experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Jim, we're glad you had a great purchase experience with our friendly team at Busam Subaru. Thank you for your kind words!

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Kyle and rest of staff were friendly, knowledgeable and patient. Kyle knows his business. He does not pressure you. He works with you with a great manner. I highly recommend Kyle and Busam Subaru.

Kyle and rest of staff were friendly, knowledgeable and patient. Kyle knows his business. He does not pressure you. He works with you with a great manner. I highly recommend Kyle and Busam Subaru.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jim, thank you for the fantastic review of Kyle and our team at Busam Subaru! We're glad you felt comfortable and well taken care of. We truly appreciate your recommendation! Safe travels!

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Friendly and quick service, nice waiting area and easy to make appointments. Highly recommend for purchasing and service needs

Friendly and quick service, nice waiting area and easy to make appointments. Highly recommend for purchasing and service needs

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Meek! We're delighted to hear about your positive experience with our team and amenities here at Busam Subaru! Thanks for your confidence and support!

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Kyle was our salesman and of course he was fantastic! He is very knowledgeable and never pushy, fourth Subaru I have purchased from Kyle and will continue to go to Busam ! Love my new Crosstrek

Kyle was our salesman and of course he was fantastic! He is very knowledgeable and never pushy, fourth Subaru I have purchased from Kyle and will continue to go to Busam ! Love my new Crosstrek

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Christina, congratulations on your new Subaru Crosstrek! Your repeat business means a lot to us, and we truly appreciate your confidence in Kyle and the rest of our team. We look forward to assisting you with all your future automotive needs here at Busam Subaru!

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Best customer service ever...probably saved me an emergency road assistance event! During routine oil change/checkout, techs found nail in side of tire. Anthony arranged for loaner until out of stock tire could be sent to Busam and mounted.

Best customer service ever...probably saved me an emergency road assistance event! During routine oil change/checkout, techs found nail in side of tire. Anthony arranged for loaner until out of stock tire could be sent to Busam and mounted.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re so glad you had such a positive experience with Anthony and the team! Thank you for choosing Busam Subaru and for sharing your support!

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This out fifth new Subaru from Busam.. Everything goes smoothly and according to plan without any problems. We will probably be back when the time comes.

This out fifth new Subaru from Busam.. Everything goes smoothly and according to plan without any problems. We will probably be back when the time comes.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your amazing review and for choosing Busam Subaru for the fifth time, Gerry. We look forward to assisting you again in the future! Safe travels!

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Friendly and knowledgeable people. First time I actually enjoyed buying a new car. My wife also has a Subaru which she purchased from your dealership

Friendly and knowledgeable people. First time I actually enjoyed buying a new car. My wife also has a Subaru which she purchased from your dealership

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Busam Subaru! It's awesome to hear that the team made your experience so enjoyable. We wish you many safe and smooth miles ahead!

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The timing was perfect getting the car ready. The professional service was at hand. The coffee was good also.

The timing was perfect getting the car ready. The professional service was at hand. The coffee was good also.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Bob, providing timely and professional service is always our goal. Thanks for choosing Busam Subaru!

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I recently went to the service department for routine maintenance. The service advisor was very knowledgeable as he explained what would be needed at the visit. My service was completed quickly and the report was reviewed with me. I would definitely recommend Busam Subaru for both purchase and service.

I recently went to the service department for routine maintenance. The service advisor was very knowledgeable as he explained what would be needed at the visit. My service was completed quickly and the report was reviewed with me. I would definitely recommend Busam Subaru for both purchase and service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re proud to have your support! Thank you for choosing Busam Subaru and highlighting the excellent work of our team. See you next time!

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