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Busam Subaru

(203 reviews)

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Reviews

(203 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Busam Subaru from DealerRater.

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The service on 7-3-25 was fantastic.

The service on 7-3-25 was fantastic. The staff was very kind, professional and thoughtful.

The service on 7-3-25 was fantastic.

The service on 7-3-25 was fantastic. The staff was very kind, professional and thoughtful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Aretha, Your feedback made our day! Thanks for the five-star review! - Busam Subaru

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We couldn’t be happier with our new Forrester from Busam

We couldn’t be happier with our new Forrester from Busam Subaru. Our salesman, Rico Graves was personable and listened to our wants. He kept us informed on the computer-working dashboard! He has offered follow up help as needed. He feels like a friend to us both.

We couldn’t be happier with our new Forrester from Busam

We couldn’t be happier with our new Forrester from Busam Subaru. Our salesman, Rico Graves was personable and listened to our wants. He kept us informed on the computer-working dashboard! He has offered follow up help as needed. He feels like a friend to us both.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your great review of Rico and the team! We appreciate your business and we hope to work with you again at Busam Subaru.

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Transmission on Crosstrek failed while returning from

Transmission on Crosstrek failed while returning from upstate. Busam service took vehicle in immediately. Eugene had vehicle tested and evaluated/approved for repair under warranty within two days. This was highly appreciated! We have received the vehicle back after repairs and it appears to be functioning well.Gene also made sure that a software update was performed.

Transmission on Crosstrek failed while returning from

Transmission on Crosstrek failed while returning from upstate. Busam service took vehicle in immediately. Eugene had vehicle tested and evaluated/approved for repair under warranty within two days. This was highly appreciated! We have received the vehicle back after repairs and it appears to be functioning well.Gene also made sure that a software update was performed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so glad Eugene & the team were able to get you & your Crosstrek back on the road! Thanks for visiting Busam Subaru and please don't hesitate to reach out if we can be of service again in the future!

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Steven did an excellent job assisting me with the repairs

Steven did an excellent job assisting me with the repairs needed to get my car up and running, He also checked the part I needed and advised me that the particular part was under warranty. He saved me over $400+ on this service repair.

Steven did an excellent job assisting me with the repairs

Steven did an excellent job assisting me with the repairs needed to get my car up and running, He also checked the part I needed and advised me that the particular part was under warranty. He saved me over $400+ on this service repair.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Martha, we're delighted to hear that Steven was able to assist you so effectively and save you money here at Busam Subaru. Thank you for sharing your experience with us! Safe travels!

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Great Service Great sales experience and Manager Tyler

Great Service Great sales experience and Manager Tyler Top notch!! Would highly recommend this dealership!

Great Service Great sales experience and Manager Tyler

Great Service Great sales experience and Manager Tyler Top notch!! Would highly recommend this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear you had a top-notch experience with Tyler and the team at Busam Subaru! Thank you for recommending us, and we look forward to serving you again in the future.

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I purchased the Outback, Ordered custom Touring model

I purchased the Outback, Ordered custom Touring model with the Turbo engine. Enjoy the car very much purchased in August 2021 as a 2022 model. Due to special health and the passing of my wife I have very low milage on the car, 22,000 miles.

I purchased the Outback, Ordered custom Touring model

I purchased the Outback, Ordered custom Touring model with the Turbo engine. Enjoy the car very much purchased in August 2021 as a 2022 model. Due to special health and the passing of my wife I have very low milage on the car, 22,000 miles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Jimarl, thank you for choosing Busam Subaru and sharing your experience with the Outback. We're glad to hear you're enjoying it despite the circumstances. If there's anything we can do to assist you further, please let us know!

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Everything was done in a timely manner which was great

Everything was done in a timely manner which was great since I was on my lunch hour. Heather checked us in she was awesome and so was the rest of the team.

Everything was done in a timely manner which was great

Everything was done in a timely manner which was great since I was on my lunch hour. Heather checked us in she was awesome and so was the rest of the team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Barb, we're delighted to hear that Heather and our Busam Subaru team provided you with efficient service during your lunch hour. Thanks for sharing your experience! Safe travels!

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Always a great experience.

Always a great experience. Just purchased my 4th Subaru with this team & they always exceeded my expectations.

Always a great experience.

Always a great experience. Just purchased my 4th Subaru with this team & they always exceeded my expectations.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Emily, thank you for your continued trust in Busam Subaru! We're delighted to know that each experience has exceeded your expectations. Enjoy your new Subaru!

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Everyone we worked with at Busam Subaru was friendly and

Everyone we worked with at Busam Subaru was friendly and helpful. Our salesman Jeff was very easy to work with and made the purchase of our new Forester easy and seamless.

Everyone we worked with at Busam Subaru was friendly and

Everyone we worked with at Busam Subaru was friendly and helpful. Our salesman Jeff was very easy to work with and made the purchase of our new Forester easy and seamless.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

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Excellent experience.

Excellent experience. Only went in to test drive a Forrester because a friend had one to sell. Walked out buying a new Outback Premium No pressure

Excellent experience.

Excellent experience. Only went in to test drive a Forrester because a friend had one to sell. Walked out buying a new Outback Premium No pressure

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Mike, we're delighted to hear that your test drive visit turned into a new Outback! It's great knowing you had an excellent experience with no pressure. Enjoy the ride! - The Busam Subaru Team

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