Busam Subaru

This was my first time with this dealer. I knew what I wanted and they didn't have it in stock. They looked for it at another dealer and got it in quickly. My salesman Rico was so nice and personable. Everyone nice and the whole experience was very pleasant. Love my new car!

After being a faithful customer for 9 years, my car had to be towed to Busam as engine failed. Despite being advised of an array of symptoms immediately prior I was told it was just the battery. Charged $500 for new battery, I drove 20 miles before the exact same symptoms reoccurred, leaving me stranded 20 miles from home with no way to get back. Dealership no help, Subaru no help- just told to leave the car at their location with an undertaking that it would be looked at 1st thing in the morning. It’s now midday - heard nothing. No one picks up the phone, or returns a message. Due for a new car - it won’t be a Subaru!

My car had to be towed in. Multiple symptoms before abrupt failure. Diagnosed with just needing a new battery. Charged $500 for battery. I drove 20 miles before the entire thing happened again, leaving me stranded( I am 80 and handicapped) Neither the dealership nor Subaru any help. Vehicle towed again. Now they are not returning calls!

Typically this dealer is great but I had an issue with communication from service manager. I have a crack windshield and called and sent 2 messages regarding it. Never got a response and found out when I went in for service that they don’t do windshields and referred me to another company. This would have been nice to know prior to this appointment so I could have had it repaired already

I always bring my car whenever I need oil changes or anything else... yesterday i needed my oil change and needed my tires rotated. They were great as always and I didnt have to wait long....They are always very nice and I always feel when i leave that my car was in good shape....I appreciate that they are always nice...

I was treated with respect. My salesman was so wonderful. So impressive. I will always shop there

As I have written previously, this was one of the best car buying experiences that I have ever had. It started with the salesperson, Lahsen Louiri, who is the most knowledgeable and pleasant gentlemen with whom I have dealt and continued with the complementary 1000 mile new car service checkup and product review. I have never been taken through the everyday workings of a new car so thoroughly. I recommend them highly and should I have the opportunity to buy a car in the future, I would again chose Busam Subaru.

Pleasant people. No waiting. They are there to look at your car,ask you what you are there for, and answer all of the questions you have about your car. i always wait for my car and they will come to me to be sure that everything is taken care of. If they find a problem they explain it and will fix it right away. Saves me another trip. Neat, clean and efficient.

Short version I had a tire blow out at 8000 miles. I went to a local tire shop I use and the price was very high. Called Busam and the tire was ordered that day and installed by the service department a day later. The entire experience was a good one.

The sales and service team leave nothing to be desired. The staff is friendly, knowledgeable and have impeccable customer service skills. I have leased 3 cars from them and will continue to do so. Kyle Dirks is my salesperson and alwsys makes me feel special. Thank you sales and service. I look forward to many more cars in the future.