Reviews
Best customer service ever...probably saved me an emergency road assistance event! During routine oil change/checkout, techs found nail in side of tire. Anthony arranged for loaner until out of stock tire could be sent to Busam and mounted.
Best customer service ever...probably saved me an emergency road assistance event! During routine oil change/checkout, techs found nail in side of tire. Anthony arranged for loaner until out of stock tire could be sent to Busam and mounted.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re so glad you had such a positive experience with Anthony and the team! Thank you for choosing Busam Subaru and for sharing your support!
This out fifth new Subaru from Busam.. Everything goes smoothly and according to plan without any problems. We will probably be back when the time comes.
This out fifth new Subaru from Busam.. Everything goes smoothly and according to plan without any problems. We will probably be back when the time comes.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your amazing review and for choosing Busam Subaru for the fifth time, Gerry. We look forward to assisting you again in the future! Safe travels!
Friendly and knowledgeable people. First time I actually enjoyed buying a new car. My wife also has a Subaru which she purchased from your dealership
Friendly and knowledgeable people. First time I actually enjoyed buying a new car. My wife also has a Subaru which she purchased from your dealership
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Busam Subaru! It's awesome to hear that the team made your experience so enjoyable. We wish you many safe and smooth miles ahead!
The timing was perfect getting the car ready. The professional service was at hand. The coffee was good also.
The timing was perfect getting the car ready. The professional service was at hand. The coffee was good also.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Bob, providing timely and professional service is always our goal. Thanks for choosing Busam Subaru!
I recently went to the service department for routine maintenance. The service advisor was very knowledgeable as he explained what would be needed at the visit. My service was completed quickly and the report was reviewed with me. I would definitely recommend Busam Subaru for both purchase and service.
I recently went to the service department for routine maintenance. The service advisor was very knowledgeable as he explained what would be needed at the visit. My service was completed quickly and the report was reviewed with me. I would definitely recommend Busam Subaru for both purchase and service.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re proud to have your support! Thank you for choosing Busam Subaru and highlighting the excellent work of our team. See you next time!
Dealership was very welcoming. Everybody was pleasant said hi a dealership I would recommend my friends and family too. was nice to deal with folks I didn’t give you the runaround.
Dealership was very welcoming. Everybody was pleasant said hi a dealership I would recommend my friends and family too. was nice to deal with folks I didn’t give you the runaround.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that our team made you feel welcome. We truly appreciate your recommendation, and we look forward to assisting you and your loved ones in the future! Thank you from all of us at Busam Subaru!
The help they gave me was fantastic. Everything I needed was done on time and at a fair price. I've never owned a Subaru till last year. Now I have 2.
The help they gave me was fantastic. Everything I needed was done on time and at a fair price. I've never owned a Subaru till last year. Now I have 2.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tom, we’re happy to have you in the Subaru family! Thank you for sharing your feedback and for choosing Busam Subaru. We hope to see you in the future!
We purchased a 2026 Subaru Crosstrek Wilderness about a week ago. At the time of finalizing the deal, we were clearly told that the APR would be 1.9% through Chase. Based on that information, we agreed and took the vehicle home. However, today we received the official paperwork showing an APR of 2.9%, which directly contradicts what we were told. When we returned to the dealership to address this issue, the sales manager claimed that while all trims qualify for 1.9%, this particular vehicle is 2.9%. This was never disclosed to us during the purchase process. What makes this situation worse is that my uncle, who was involved in the purchase and has limited ability to read English, relied entirely on the verbal explanation provided by the dealership. It is unacceptable to give one set of information verbally and then present different terms in the written contract. I would not recommend this dealership to anyone. If you do consider purchasing from them, make sure to carefully review all documents and confirm every detail in writing before leaving with the vehicle. Otherwise, you may face similar issues. Buyer beware.
We purchased a 2026 Subaru Crosstrek Wilderness about a week ago. At the time of finalizing the deal, we were clearly told that the APR would be 1.9% through Chase. Based on that information, we agreed and took the vehicle home. However, today we received the official paperwork showing an APR of 2.9%, which directly contradicts what we were told. When we returned to the dealership to address this issue, the sales manager claimed that while all trims qualify for 1.9%, this particular vehicle is 2.9%. This was never disclosed to us during the purchase process. What makes this situation worse is that my uncle, who was involved in the purchase and has limited ability to read English, relied entirely on the verbal explanation provided by the dealership. It is unacceptable to give one set of information verbally and then present different terms in the written contract. I would not recommend this dealership to anyone. If you do consider purchasing from them, make sure to carefully review all documents and confirm every detail in writing before leaving with the vehicle. Otherwise, you may face similar issues. Buyer beware.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
We purchased a 2026 Subaru Crosstrek Wilderness about a week ago for my uncle. At the time of finalizing the deal, we were clearly told that the APR would be 1.9% through Chase. Based on that information, we agreed and took the vehicle home. However, today we received the official paperwork showing an APR of 2.9%, which directly contradicts what we were told. When we returned to the dealership to address this issue, the sales manager claimed that while all trims qualify for 1.9%, this particular vehicle is 2.9%. This was never disclosed to us during the purchase process. What makes this situation worse is that my uncle, who was involved in the purchase and has limited ability to read English, relied entirely on the verbal explanation provided by the dealership. It is unacceptable to give one set of information verbally and then present different terms in the written contract. I would not recommend this dealership to anyone. If you do consider purchasing from them, make sure to carefully review all documents and confirm every detail in writing before leaving with the vehicle. Otherwise, you may face similar issues. Buyer beware.
We purchased a 2026 Subaru Crosstrek Wilderness about a week ago for my uncle. At the time of finalizing the deal, we were clearly told that the APR would be 1.9% through Chase. Based on that information, we agreed and took the vehicle home. However, today we received the official paperwork showing an APR of 2.9%, which directly contradicts what we were told. When we returned to the dealership to address this issue, the sales manager claimed that while all trims qualify for 1.9%, this particular vehicle is 2.9%. This was never disclosed to us during the purchase process. What makes this situation worse is that my uncle, who was involved in the purchase and has limited ability to read English, relied entirely on the verbal explanation provided by the dealership. It is unacceptable to give one set of information verbally and then present different terms in the written contract. I would not recommend this dealership to anyone. If you do consider purchasing from them, make sure to carefully review all documents and confirm every detail in writing before leaving with the vehicle. Otherwise, you may face similar issues. Buyer beware.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
If you would like a great experience buying a new car go see Gary at Busam Subaru! Love my 2026 Forester!!
If you would like a great experience buying a new car go see Gary at Busam Subaru! Love my 2026 Forester!!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience with Gary, Cyndy! We are grateful for your business and hope you love your new 2026 Subaru Forester! -Busam Subaru