Busam Subaru

Jerry A. Was a great sales representative. He made communication easy and the buying process effortless. The dealership has very friendly staff overall.

Fantastic support from Sales and Service Departments- could not be happier with the entire experience.

Rico was great to work with. He answered all our questions and explained everything in detail. We will definitely be recommending them to our friends.

I'm in the market for a new car and would have loved to have gone and test drove something today. I entered my information through a third party I have a membership with and Mike called quickly to ask what I'm looking for. When I let him know I was wanting to test drive the car, he was very quick to say "Oh no, I'm not going to do that just for a test drive." That's a pretty off-putting way to attempt to do business with someone who has every intention of finding a new car to purchase with cash. Maybe Mike doesn't understand how car sales works? It gets worse. I received a text message from someone at the same dealership saying they do have lower models on the lot if I'd like to come in for a test drive. I scheduled a time and it was confirmed. After I had gotten the baby into the car seat and finally made it to the highway, Mike called again. He let me know it was their AI I was communicating with and rudely told me again that they don't have that model on the lot. I asked if they actually do have the lower model on the lot and he said yes, but they're closing much earlier than expected (and earlier than their website says) so I can't do it today. At this point I'm obviously not going to schedule a test drive or do any business with this dealership. If this is how they treat prospective customers, I can't imagine how they treat customers once they have their money.

Heather was fantastic! I explained the situation with my Outback and the problems I was having. She was very understanding and went out of her way to help me with getting the car in for service, repaired and returned to me as soon as possible. I will definitely be bringing my car back to the dealer for any service work! Thanks Heather!

I was there for an oil change on Subaru Outback. It was a good service.

The folks at Busam were patient and fair which made the experience of purchasing with them much more enjoyable than nearby dealerships. I don’t know when my next vehicle purchase will be, but Busam will be my preferred dealer when that time comes.

Oil change and car inspection were finished in 45 minutes. Work performed met my standards. Check-in and check-out were both quick and professionally done. (Normally change my own oil)

I was charged a $200 restocking fee, because I decided not to put $10,000 for multiple repairs into a 2009 Forrester. I took it to my Brothers mechanic and the $2000 I prepaid for parts to fix my steering were not even needed. IT WAS ONLY A BAD BELT! Never going to the dealer for repairs again!!!

Great service. Wait was very short, very efficient, Made appointment online, and it was very simple.