Reviews
The whole process from buying to using the service
The whole process from buying to using the service department has been nothing but positive Would recommend dealer to our friends Been very happy so far!
The whole process from buying to using the service
The whole process from buying to using the service department has been nothing but positive Would recommend dealer to our friends Been very happy so far!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
had a warranty part replaced ,mix up in replacement part,
had a warranty part replaced ,mix up in replacement part, was reordered was kept up to date from service dept
had a warranty part replaced ,mix up in replacement part,
had a warranty part replaced ,mix up in replacement part, was reordered was kept up to date from service dept
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My husband and I had wonderful experience working with
My husband and I had wonderful experience working with Brad during my recent car purchase. From the moment we arrived, he was welcoming, professional, and incredibly patient throughout the entire process. He took the time to really listen to what we were need. He annswered all of our questions thoroughly, and never made me feel rushed or pressured. Brad’s knowledge, calm demeanor, and genuine desire to help made the experience smooth and enjoyable. If you’re looking for a trustworthy and patient car salesman, I highly recommend working with Brad!
My husband and I had wonderful experience working with
My husband and I had wonderful experience working with Brad during my recent car purchase. From the moment we arrived, he was welcoming, professional, and incredibly patient throughout the entire process. He took the time to really listen to what we were need. He annswered all of our questions thoroughly, and never made me feel rushed or pressured. Brad’s knowledge, calm demeanor, and genuine desire to help made the experience smooth and enjoyable. If you’re looking for a trustworthy and patient car salesman, I highly recommend working with Brad!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We’re thrilled to hear that you and your husband had a wonderful experience with Brad at Luther Brookdale Chevrolet. It’s fantastic to know that he provided you with the welcoming and attentive service we strive for. We appreciate your recommendation and look forward to assisting you again in the future! Safe travels in your new vehicle! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com
Bought a used 2022 sierra and was told by the sales rep,I
Bought a used 2022 sierra and was told by the sales rep,I would get onstar for 3 years. 2 others verified it and thought that was a great deal. Nope it was cancelled after 30 days. Live 3 hours away multipro tailgate was sticking. Told I could only bring it to them and not another GM dealer. They don’t budge on the price. Don’t recommend.
Bought a used 2022 sierra and was told by the sales rep,I
Bought a used 2022 sierra and was told by the sales rep,I would get onstar for 3 years. 2 others verified it and thought that was a great deal. Nope it was cancelled after 30 days. Live 3 hours away multipro tailgate was sticking. Told I could only bring it to them and not another GM dealer. They don’t budge on the price. Don’t recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback, Mark. At Luther Brookdale Chevrolet, we strive to provide clear and accurate information during every sale and service interaction. If there were any discrepancies regarding your OnStar subscription or the handling of your vehicle’s repair, I encourage you to reach out directly so we can look into the matter further. Your experience is important to us. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com
Simple made the process easy and mostly remote, which was
Simple made the process easy and mostly remote, which was great. Lance from the F&I team was fast and efficient. The only downside was the wait time to sign paper for finance?it took a bit longer than expected. Kevin went over everything in the car thoroughly, promised a full charge, and delivered on that promise with a full charge and no decals. Overall, a great experience! Thank you to David for taking a photo of me with my new ride.
Simple made the process easy and mostly remote, which was
Simple made the process easy and mostly remote, which was great. Lance from the F&I team was fast and efficient. The only downside was the wait time to sign paper for finance?it took a bit longer than expected. Kevin went over everything in the car thoroughly, promised a full charge, and delivered on that promise with a full charge and no decals. Overall, a great experience! Thank you to David for taking a photo of me with my new ride.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words, Joshua! I'm glad to hear that you found the process easy and mostly remote. It's great to know that Lance was fast and efficient, and that Kevin delivered on his promise with your new ride. I appreciate your feedback regarding the wait time for signing paper, and we will work on that to make it even better. Thank you for choosing Luther Brookdale Chevrolet, and I hope to see you again soon! Enjoy your new vehicle! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com
They did a fantastic job servicing all my needs.
They did a fantastic job servicing all my needs. They delivered the car without any issue.
They did a fantastic job servicing all my needs.
They did a fantastic job servicing all my needs. They delivered the car without any issue.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that we were able to meet all your needs and deliver your car without any issues. Luther Brookdale Chevrolet appreciates your feedback and we look forward to serving you again in the future! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com
Nick in Service is excellent customer service person
Nick in Service is excellent customer service person provided information in a timely manor,his knowledge was excellent and the work was done quickly Thank You!
Nick in Service is excellent customer service person
Nick in Service is excellent customer service person provided information in a timely manor,his knowledge was excellent and the work was done quickly Thank You!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, James, for your wonderful review! We're thrilled to hear about your positive experience with Nick in Service at Luther Brookdale Chevrolet. His dedication to providing excellent customer service and timely, knowledgeable assistance is truly appreciated. We look forward to seeing you again for your future needs!
Everything was great.
Everything was great. My sales rep was very nice and went over all the functions in the car with me. The financial person was very nice as well and answered all my questions. I was out there with my new car in record time compared to other experiences I have had. 👍
Everything was great.
Everything was great. My sales rep was very nice and went over all the functions in the car with me. The financial person was very nice as well and answered all my questions. I was out there with my new car in record time compared to other experiences I have had. 👍
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Ellen! We truly appreciate your wonderful review of Luther Brookdale Chevrolet. We're thrilled to hear that your experience was great, and our team provided you with excellent service while going over all the functions of your new car. We pride ourselves on efficiency and ensuring our customers have a positive experience. We look forward to serving you again in the future! Enjoy your new ride! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com
I work with Carlos and he was really nice and
I work with Carlos and he was really nice and understanding of my situation and always provided good service and always kept me updated threw the whole process
I work with Carlos and he was really nice and
I work with Carlos and he was really nice and understanding of my situation and always provided good service and always kept me updated threw the whole process
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review! We're thrilled to hear about your positive experience with Carlos at Luther Brookdale Chevrolet. It's great to know he was able to assist you and keep you updated throughout the process. We appreciate your kind words and hope to see you again soon! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com
I bought a 2017 Explorer.
I bought a 2017 Explorer. The vehicle was as nice as the internet posting. The salesman Chris Juarez was very helpful and polite. He took the time answer our questions. I will highly recommend my friends to check out luther Chevrolet Brookdale when purchasing their next vehicle.
I bought a 2017 Explorer.
I bought a 2017 Explorer. The vehicle was as nice as the internet posting. The salesman Chris Juarez was very helpful and polite. He took the time answer our questions. I will highly recommend my friends to check out luther Chevrolet Brookdale when purchasing their next vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your wonderful review, Vern! We’re thrilled to hear that you found your 2017 Explorer to be just as nice as it was online. I’m glad Chris was able to assist you and answer all your questions in a helpful and polite manner. We truly appreciate your recommendation to your friends and look forward to serving you again at Luther Brookdale Chevrolet! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com