Ken Garff Nissan Orem

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
100 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 30, 2019

    Keiren our sales person was very helpful and positive in helping work through the hurdles to the final deal we made. He was relaxed and low pressure,which... my wife and I really appreciated.The money guy (Nate) was helpful and tried to make the deal as good as he could.I think we got pretty fair value out of our deal and except for needing another key (only got one) I think the project went well.Thanks Ken Garf staff.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    July 30, 2019

    We worked with Will at Nissan. He worked hard to match the numbers that we wanted. He was patient and ran through all possible options with us.

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    Shopped for a new car
    Did make a purchase
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  • September 19, 2014

    Jose was great. He wasn't pushy and worked really hard to get me the car I was looking for. He showed me the available options and helped me find something... within my budget. I love my new car. Overall the experience was fantastic.

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    July 22, 2019

    Had an excellent experience with Nissan of Orem. Collin helped me and had answers to all my questions. Thanks for the new car! I’ll be back for the next... one.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 10, 2019

    Josh was patient and happy to help. I spent a lot of time looking without a rush. Josh also helped me get my trade taken care of and got me a truck that... looks good, runs good, with less miles and lower price than I could find. Thanks and I'll be back again.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 4.0 out of 5
    February 27, 2019

    Lucy Monson was not pushy, very friendly and met all our needs in buying a new vehicle. She helped us along this process and got what we wanted.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    January 31, 2019

    Great sales person but her managers wont honor their word. I got a car here 2 days ago. My sales person Natalie was great to work with, she made sure I... was getting what I wanted. When they were showing me cars I made it clear I wanted tinted windows and alloy wheels or I wouldn’t be interested. They reassured me multiple times throughout the buying process that the windows would be tinted because I brought it up more than once. They said they could tint whatever car I ended up getting of it wasn’t already. Even after they “undervalued” the car in the quote they gave me, a window tint was still part of the deal. (This was the day before I got the car) Fast forward to me going in check in hand to sign paperwork the next day, only to be told that because I got “such a great deal” on the car they wouldn’t be covering the window tint. I was furious, but wasn’t rude. I asked Natalie to ask them again and they said no, but they could give me a lower rate to get them tinted at my expense. They went back on their word and tried to give me a “deal”. I would never recommend this dealership if this is the kind of crap they pull last minute and refuse to honor their word. Later that night at a different Ken Garff location an employee assured me that this should have never happened and they should have honored the original deal of tinting my windows. Shame on Corey for not keeping their part of the agreement.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 20, 2017

    I was really happy with my experience, they got me the best price and answered all my questions. Everyone was nice and professional. I’m very satisfied... with my purchase! Thank you!!

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 29, 2017

    Bridget whom i worked with did a tremendous job of listening and understanding what the customer wants and needs. She was able to connect and was very... empathetic and sincere. Then I was able to meet with the financial people whom were also amazing. I was greeted with smiles by the front desk and also with water and popcorn. Awesome place

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    Shopped for a new car
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  • 1.0 out of 5
    August 26, 2017

    The worst car buying experience ever !! First they wrote down wrong ssn so they couldn't get my loan approved. I got to drive the new car without any payment... for a month (which was fine with me). They finally figured out what the problem was BUT turned out they had sold me a car which belonged to someone else. Few weeks later they asked me to return it. They gave me a loaner car and promised they would find a new (possibly better) car for me and give it to me for the same price. After waiting for another three weeks I was told they couldn't find anything but they'd give me the original car back. so I got it back with quite a few miles added to it. Then there was a couple of calls regarding misspelled or missing information from my paperwork. Finally when I thought I was all good I get my license plates in the mail and what a surprise - they are the orange ones instead of the "ski Utah" I requested. So I call the dealership only to be told I can go down to a DMV office and have them replaced. At this point I'm really hoping I never have to deal with them again !!!

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    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We're so sorry to hear that your experience was so frustrating-we would really like to speak with you about the whole experience so we can apologize a...nd see what we can do to make this right. Please contact our Brand Advocacy Manager, Lindsey, at lindseyf@kengarff.com or 801-494-8673. Thank you.

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