Ken Garff Nissan Orem

(4.7) 94 reviews

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4.7
94 lifetime reviews.
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  • Great Experience

    Jose was great. He wasn't pushy and worked really hard to get me the car I was looking for. He showed me the available options and helped me find some

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    thing within my budget. I love my new car. Overall the experience was fantastic.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Very happy!

    I was really happy with my experience, they got me the best price and answered all my questions. Everyone was nice and professional. I’m very satisfie

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    d with my purchase! Thank you!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Awesome customer service experience

    Bridget whom i worked with did a tremendous job of listening and understanding what the customer wants and needs. She was able to connect and was very

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    empathetic and sincere. Then I was able to meet with the financial people whom were also amazing. I was greeted with smiles by the front desk and also with water and popcorn. Awesome place

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Awful

    The worst car buying experience ever !! First they wrote down wrong ssn so they couldn't get my loan approved. I got to drive the new car without any

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    payment for a month (which was fine with me). They finally figured out what the problem was BUT turned out they had sold me a car which belonged to someone else. Few weeks later they asked me to return it. They gave me a loaner car and promised they would find a new (possibly better) car for me and give it to me for the same price. After waiting for another three weeks I was told they couldn't find anything but they'd give me the original car back. so I got it back with quite a few miles added to it. Then there was a couple of calls regarding misspelled or missing information from my paperwork. Finally when I thought I was all good I get my license plates in the mail and what a surprise - they are the orange ones instead of the "ski Utah" I requested. So I call the dealership only to be told I can go down to a DMV office and have them replaced. At this point I'm really hoping I never have to deal with them again !!!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We're so sorry to hear that your experience was so frustrating-we would really like to speak with you about the whole experience so we can apologize a

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    nd see what we can do to make this right. Please contact our Brand Advocacy Manager, Lindsey, at lindseyf@kengarff.com or 801-494-8673. Thank you.


  • Comcast

    JON Was awesome great sales agent and very fair. Definitely tecommend them to my family

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Used car shopper

    I came in to see the used cars they have and to save on gas and payment so they worked very hard to find me the right car for my needs and the overall

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    experience was very good and friendly no hassle very nice sales person thank you very much Trent for making my life a lot more easier

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Four-time Maxima owner

    I came in for service on my 3rd Maxima and was impressed with the new 2017 model. There were great incentives and the salesman was knowledgeable. Now

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    I'm on my 4th one! ..and the 3rd one is still running as my son drives it to school.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Not happy

    I am not happy. Apparently, you're victims of too much success--very sloppy. Remember auto "service" is a services industry, too. I have other options

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    . It's more than popcorn and drinks! I thought I'd be taken care of: the purchase of this vehicle was a nice win-win for both of us (thanks for that). Anyway, I posted the following on your feedback line and it's going on my social media feeds. You've wasted well over an hour of my life--no value added here! I appreciate good, quick service--especially when I'm picking up the tab. So, buy a new phone system, hire more people, get an adequate data system for parts, or do some staff training: "Please review best practice, folks. I wasted an hour on the phone. All I needed was a hitch for my 2015 Xterra. The Ken Gariff Servics System Orem, UT, I discovered, is not user-helpful. I'd hoped for more. Exorbitantly LONG wait times on the phones--then a run around by apparently over-taxed staff. (I don't need a liver transplant, just a simple hitch, remember). Wait, wait. Service referring back to parts; parts saying they had no data on the hitches, huh? Telling me to hang up, refer to my service manual--then call back to parts. Wait, wait, wait.Then another another call to parts and service; wait, wait wait ... the guy then referred me back to appointments ... so I waited, waited, waited. I called someone else, got set up, and I'm suppose to saved $200 ... oh, a 4 minute call ... but I lost an hour on the Gariff phone system. Should I reward you by buying my next car here? What if I need Service?"

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Michael, we're very sorry that it was such a hassle trying to get a hitch for your Xterra, and we would be more than happy to get you taken care of. P

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    lease contact our Brand Advocacy Manager Lindsey Coles at lindseyc@kengarff.com or 801-494-8673 and we'll make sure you get that hitch. Thank you!


  • Cory Fenton

    Corey and his team are awesome this is the 3 Titan I have purchased form Ken Garff and as long as you keep positive people like Corey Fenton around I

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    will continue to do business with the Garff Team. I kept Corey Fenton number in my phone for a stretch of 5 years and hope to see this employee shine for many more thank you for the honesty and experience

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Buyer

    I am very happy with my experience buying a new car. They had just the car I wanted on the lot & the buying experience was excellent. My salesman wa

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    s very nice & helpful. I'm very happy!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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Ken Garff Nissan Orem
285 W University Pkwy Orem, UT 84058
New (801) 443-7738
Used (801) 443-7734
Service (801) 443-7736
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