Herb Chambers Porsche

Had new summer tires installed. Received usual top-notch service from the team at Herb Chambers in Natick, MA.

Warning: Dishonesty and Deception — Avoid this Dealer! In 2022, this dealership charged me over $230 to clean clogged sunroof drains on my Macan S after water leaked into the cabin — claiming it was “routine maintenance,” even though the vehicle was under CPO warranty. A late 2024/2025 class action settlement has since confirmed this is a known defect, not a maintenance issue. The settlement extends warranty coverage and mandates one (1) free sunroof drain cleaning per year for ten (10) years from the date the vehicle was first placed in service — clearly acknowledging Porsche’s responsibility. When I followed up recently, Service Manager John Eric was dismissive and either unaware — or indifferent — to the court-ordered terms. Even worse, I emailed General Manager John Andrade and received no response. When you're guilty of deceiving customers, I suppose silence is easier than accountability. Owners beware: this dealership is intentionally misleading customers and charging for services Porsche has agreed must be provided for free. Know your rights. Avoid this Dealer and their sister dealership in Burlington, MA. Find a dealer you can trust!

This was my first visit to a Porsche dealership. Everyone was friendly and professional. Had a great experience.

Excellent service here. All the staff are very friendly and outgoing, in a genuine way. Very customer focused. First visit; will definitely come back

We had a great experience purchasing our new car. Our salesperson was fabulous. All of the employees that we met could not have been more professional and helpful.

The dealership is first class and appreciate the service department and support during the appointment

Excellent customer service and support. Had summer tires changed from winter tires; waited for the work to be done. It was completed in about 3 hours, car washed, and I was back on the road before noon. Really appreciate the great customer attention.

Yomar and Mike made my life so easy! I’ve been their customer for over 10 years and their service is superb. Highly recommend!

Michael and team were great to work with. There was a delay because a part was not immediately available. Michael was in contact frequently keeping me updated and extended the loaner for as long as necessary. Really made everything work as well as possible given complications beyond anyone’s control. I would recommend highly.

Have bought from Herb Chambers for many years. But the team at Herb Chambers Porsche is outstanding. As you would expect. Knowledgeable. Responsive. No attempt to sell you anything. And good coffee and snacks, too. Armando and Ali are great. Ask for them.