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Very smooth transaction with help from McKenzie and...
Very smooth transaction with help from McKenzie and colleagues at Herb Chambers Boston. Efficient, professional and friendly.
Thank you for the fantastic review! We're glad to hear that your visit with us was a smooth one and we hope to see you again next time here at Herb Chambers Porsche!
I just wanted to take a minute to rate my recent...
I just wanted to take a minute to rate my recent experience at Herb Chambers Porsche. As you can see I gave it a 5 stars and would have given more if there was more to give. This was a very smooth process from beginning to end. More specifically I would like to give high praise to my salesman, Christopher. Not only he was extremely nice but an excellent professional. He had confidence in his words and I could see it in his eyes how much he loves what he does. He was able to explain to me in details every single button in the car and what it does and how to do it. I never had someone with so much patience and passion help me on the process of buying a car. I am extremely happy with the service and I highly recommend it!
Thank you so much, Kenia! It was truly a pleasure having you visit us here at Herb Chambers Porsche and we're so glad that Christopher was able to get you feeling comfortable with your new vehicle. Take care and please don't hesitate to reach out if there's anything else we can assist you with!
Jonathan was so professional. He arrived on-time to...
Jonathan was so professional. He arrived on-time to deliver my SUV. By the time I went downstairs to meet him, he had already transferred my plates and starting moving items I had in my old SUV. Just awesome! And he arrived with a full tank of gas!!!!
Thank you for the positive feedback! We're glad to hear that Jonathan delivered an exceptional experience and we'll be sure to let him know how pleased you are with his service. Enjoy your new SUV and thanks again, from all of us here at Herb Chambers Porsche!
The worst experience of my life! We went in to buy a...
The worst experience of my life! We went in to buy a Porsche Cayenne with a loan already approved which you think would be easy. Well, no it was not. To make a long story short, after paying for the car when we went in to pick up the Porshe the car was all scratched up, windshield cracked, and hole in the console, etc. I then pointed these items to them and told them I was not taking a car in these conditions and they said to make an appointment and bring it back to fix. I refused to take a car that was not up to the standards for the price I was paying and when weeks went by and the car was not fixed I decided to not go through with the purchase. We went back and forth for a month and a half listening to excuses as to why the car was still not fixed. Now trying to get the money back was another hassle. After I was told that the check was mailed out four days later I found out it was not. All they did was lie throughout the whole transaction. I had better experiences in a mom-and-pop shop. The worst people to deal with were Jonathan Aponte which needs to go back to training, John Andrade who needs to have a better relationship with his banks, and Amir who need to tell you the truth and not drag you along. Worst customer service. Will never go there again!!!
It was great speaking with you, and again we truly appreciate your feedback and bringing this situation to our attention. Our team will be sure to use this as a learning lesson for the future. Thank you, John Andrade - General Manager
Turned around what started as an online find into an...
Turned around what started as an online find into an in-person purchase / trade in all turned around in 4-5 hours with great team !
Congrats on your new ride! Our team enjoyed working with you during your recent trade! See you next time at Herb Chambers Porsche!
Great service! Easy in and out! Car was perfect! Davit is...
Great service! Easy in and out! Car was perfect! Davit is fabulous his communication was outstanding. My car was ready sooner than I expected so they exceeded my expectations
Thanks for the great review, Christina! We appreciate you coming to visit us here at Herb Chambers Porsche and we look forward to seeing you again next time!
Truly exceptional and professional!Very busy...
Truly exceptional and professional! Very busy dealership…but they create feeling that I’m the only customer That’s why I’m customer there for over 10 years
Thank you for your loyal business! We're truly grateful to have you as a Herb Chambers Porsche customer for the past ten years and look forward to seeing you at your next visit. Take care!
Very professional knowledgeable trustworth
Truly exceptional and professional! Always personal approach I am customer there for more than 10 years, and since the beginning receive the same perfect service..all the time!
Thank you for all of your support over the past ten years, David! We're honored to have you as a Herb Chambers Porsche customer and look forward to your next visit!
I stopped in at Herb Chambers Porsche today, without an...
I stopped in at Herb Chambers Porsche today, without an appointment, as one of my tires was losing a lot of air. They took a look and let me know that the tire needed to be replaced as it had a giant shard embedded in it. Without making me wait very long at all, they replaced the tire and got me off and running. I felt like they truly had respect for my time and treated me exactly as I wanted to be. Thank you Herb Chambers Porsche!
Thank you, Robin! It's such a great feeling to read such a positive review and our team is so appreciative to have you in the Herb Chambers Porsche family! We're glad we could help resolve this issue, and we'll see you again in the future!
I had a fantastic experience in every phase of the buying...
I had a fantastic experience in every phase of the buying process. Mackenzie in particular really went above and beyond to make sure I was well taken care of.
We're happy to hear the Herb Chambers Porsche team made this a five-star experience for you! We'll pass along your great feedback to Mackenzie and look forward to assisting you again! Thank you!