Reviews
NeHi is our guy!
Wonderful experience, my wife and I came in to test drive a Ford Edge we were driving off the lot with our 2012 Edge 2 hours later. Our sales guy Nehi was wonderful along with Karen in financing everything went smooth. We will be going back this week for a new car for my wife too!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks so much for giving us your business! We are so glad that you decided to buy your 2013 Edge from us! Nehi definitely knows his inventory and how to take care of his customers from initial contact to the final delivery. And the fact that you had fun sure does put a smile on our face too! Karen is very experienced with financing and works hard to find the best fit for her customers! The process went very smoothly and quick for you and that makes us very happy too! Thanks so much for the high recommendation and the return to us for your next purchase, and so soon too! Thanks again and don't hesitate to contact us for any of your vehicle needs! Have a great day and enjoy your new ride, or rides? :) Your Griffin Ford Team!
NeHi is our guy
My wife and I found a 2013 Ford Edge online and scheduled a test drive. NeHi greeted us had the edge pulled up and ready for us to drive. He was so friendly, he made the whole car buying process fun. Karen Kay in finance also did a wonderful job found a great rate and made the finance transaction very smooth. We test drove the car around 10am and drove it off the lot by noon. This was the best car buying experience I have ever had. In fact we liked it so much my wife called the next day to get a new car for herself too!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks so much for giving us your business! We are so glad that you decided to buy your 2013 Edge from us! Nehi definitely knows his inventory and how to take care of his customers from initial contact to the final delivery. And the fact that you had fun sure does put a smile on our face too! Karen is very experienced with financing and works hard to find the best fit for her customers! The process went very smoothly and quick for you and that makes us very happy too! Thanks so much for the high recommendation and the return to us for your next purchase, and so soon too! Thanks again and don't hesitate to contact us for any of your vehicle needs! Have a great day and enjoy your new ride, or rides? :) Your Griffin Ford Team!
Love my new car!
Very smooth sales transaction. I worked with Michael Grimes and he was extremely knowledgeable and helpful. We've taken vehicles to Griffin for service in the past and always been very happy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are so glad that you felt everything went smooth for you! Michael does know his stuff and will work hard for his customers to make sure they are happy! Thanks for coming back to us! We really do appreciate it! Enjoy your new vehicle! Thanks again, your Griffin Ford Team!
Such a huge help!
My fiance and I went to the dealership on 3/17 and drove off of the lot on 3/19 with a 2007 black Lincoln MKZ, the car of our choice. The salesman working with us was Mike (not sure of the last name). He was very honest and knowledgeable about the car. In the past I've had health issues which put me in a financial bind, and they worked very diligently to get us the best deal. I am so grateful to be able to begin building my credit back. I would definitely recommend this dealership to anyone seeking a pre-owned or brand new car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It sure is amazing how quick the buying process can go, and we are so glad that we were able to prove that to you! It is difficult to find just what you are looking for and the right salesmen to help you along the way! Mike definitely knows his inventory and how to take care of his customers every step of the way. We are sad to hear of your health issues and surely hope you continue to get better! Financing can be a chore and we have a very strong finance team here, which also proved itself to be true for you! Thanks so much for the high recommendation, we truly appreciate it! Please don't hesitate to contact us for any of your future vehicle needs, from sales to service to parts. Thanks again, your Griffin Ford Team!
2007 explorer
had a good experience here at ford of waukesha with my sales person george
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks so much for choosing us as your dealership to purchase your vehicle! George is very good with his customers and will do whatever it takes to make sure they leave here happy! We are so glad you had a good experience with us and with George! Thanks so much, your Griffin Ford Team!
great & friendly service
We were impressed with how friendly and meticulous with attention to detail everyone at Griffin Ford was. It was especially enjoyable working with Michael Grimes. He treated us with respect. We will shop there again and highly recommend Griffin Ford to everyone. THANKS FOR THE EXPERIENC!! Roger and Bonnie
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It makes us feel great knowing how impressed you are with how friendly and meticulous as you put it, that we are! We strive to be the best and do what we can to make sure our customers feel satisfied with our dealership and the overall experience! Michael is great at what he does and we are so glad that he joined our team! He is a huge contributor to our overall customer satisfaction! Thanks for the high recommendation, and please do enjoy your new vehicle! Don't hesitate to contact us for all of your vehicle needs, from parts to service to sales! Thanks again, your Griffin Ford Team!
Excellent
I was in the market for a pre-owned vehicle, I looked on Griffin Ford's website and found a 2012 Ford Escape that I was interested in. I called the dealership and spoke with NeHi, he was very friendly and informative when I talked with him. I scheduled an appointment to see the vehicle. I was very pleased with the way NeHi took care of me and helped me with the purchasing process. I would definitely recommend this dealership and NeHi if you are in the market.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks so much for choosing us out of all of the possibilities out there! Nehi is very much on the up and up with his inventory and is great at calling his customers back and working closely with them to find the best possible solution for their car shopping experience! We really appreciate the high recommendation of us and Nehi. He is a very important part of our team and we love to hear that our/his customers are happy! Thanks so much, your Griffin Ford Team!
Dealership with integrity!!!
Finally a salesman who is a man of his word. Recently purchased our 3rd vehicle, a Ford Escape, from Griffin. We were a little leery when our vehicle was to old to qualify for a warranty, but our salesman George assured us that Griffin was a good, honest company and would work with us if we were dissatisfied for any reason. Check engine light ended up coming on shortly after and needed a minor repair. Griffin Ford came through! Fixed it immediately that day FREE of charge, and did a great job! Thanks for reminding us why we keep coming back to you for our vehicle needs!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It can seem a little risky or nerve wrecking to buy a vehicle without a warranty, but our great customer service just proves that we are here for our customers every step of the way! Jorge definitely knows how to take care of his customers during the whole process of car buying! We want you to be happy and safe on the road! Enjoy your Escape and please don't hesitate to contact us with anything you need, from parts to service! Thanks again, your Griffin Ford Team!
Griffin Experience
Was Looking For A Used Vehicle And Went To All The Dealers In Waukesha. Test Drove Numerous Vehicles At A Number Of The Dealers But wasn't Impressed With They Way Some Of The Bigger Dealers Treated Me As The Customer. Stopped At Griffin And Met Mike Grimes. He Was Helpful And Pleasant To Deal With. Drove The Vehicle I Liked And Stated I Would Have To Bring My Wife Back So She Could Check It Out. Mike Said That Would Be Fine But Then Said Why Don't You Take It And Drive It Then When She Gets Home She Can Ride In It Ect.... Long Story Short We Ended Up Buying A 2010 Ford Escape From Mike and Griffen Ford. From Introduction To The Final Paperwork Everyone at Griffin Was Freindly And Seemed To Actually Care About The Buying Experience Instead Of Trying To Hit There Numbers For Day Ect...(Even Though I Know That Is Important). I Would Recommend Griffin To Anyone Buying a Vehicle And Mike Is an Awesome Salesperson Who I Believe Truly Cares And Griffin Still Feels Like The Hometown Dealership In Theis Day And Age Of The Big Multi-Dealer Franchises.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are so happy to hear that you felt like you were at home with us! Yes there is a lot of competition out there and when it comes down to it, customer service is what makes us stand out! From our helpful sales staff, like Mike, to our very friendly financing team, we are here for you every step of the way! Test drives are very important when car shopping, and all drivers should be involved in the process since every person has a different taste and feel for cars. Thanks for giving us your business, and we promise to be here for you every step of the way, from purchase to parts to service! Have a great day and enjoy your Escape, your Griffin Ford Team!
Excellent Dealer Friendly Employees
I came into Griffin Ford looking to replace my pickup with a truck that would work well with my expanding family. Michael welcomed me to the dealership from the moment I pulled in and was extremely helpful in finding me the right truck. There was absolutely no headache with going back and forth on price, we sat down and all the numbers came in right were I expected them and wanted them to be. I would recommend Griffin Ford to anybody and to look for Michael is a very helpful young man.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Finding the right vehicle to fit your needs can be difficult, especially with so many options of dealerships and vehicle types, are we are proud that you chose to visit us for your needs! We are glad that you felt welcome and that Michael was able to help you every step of the way. It is great that everything fell into place for you! Thanks so much for the high recommendation of not only our dealership, but also Michael! Please don't hesitate to contact us for anything you may need for your new truck, from parts to service! Thanks again, your Griffin Ford Team!