Reviews
Awful!
Awful! All of their vehicle prices don’t include the “Luxury Package” that is required on every sale at a cost of $2,400 – no negotiation nor ability to opt out of it. I was an out of state customer in the process of negotiating a vehicle when I’m told the next day that it’s no longer available and it is out as a loaner. Then I’m notified that the vehicle had now sold. Just infuriating – just glad I found out this place was corrupt before getting any further into the deal.
Awful!
Awful! All of their vehicle prices don’t include the “Luxury Package” that is required on every sale at a cost of $2,400 – no negotiation nor ability to opt out of it. I was an out of state customer in the process of negotiating a vehicle when I’m told the next day that it’s no longer available and it is out as a loaner. Then I’m notified that the vehicle had now sold. Just infuriating – just glad I found out this place was corrupt before getting any further into the deal.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I just purchased my first Alpha Romeo from Autos of
I just purchased my first Alpha Romeo from Autos of Dallas. My experience was incredible thanks to Bob Tauber. He was thorough in his explanations of the car, gave me some good points to think about as I was considering a few different models. Bob was very knowledgeable about the Alpha Romeo and explained all of the features. He took his time, followed up with me and made the entire process seamless. THANK YOU BOB! Excellent Job!!
I just purchased my first Alpha Romeo from Autos of
I just purchased my first Alpha Romeo from Autos of Dallas. My experience was incredible thanks to Bob Tauber. He was thorough in his explanations of the car, gave me some good points to think about as I was considering a few different models. Bob was very knowledgeable about the Alpha Romeo and explained all of the features. He took his time, followed up with me and made the entire process seamless. THANK YOU BOB! Excellent Job!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We had the great pleasure of meeting Bob while out
We had the great pleasure of meeting Bob while out looking for used cars. Up until this point, it had been a pretty painful experience. Bob brought us to the car we had come to see. He was super knowledgeable. We found a few things about the car that were less than perfect (missing rubber peddle, scratches and scuffs and a really terrible wheel on the front). Bob assured us that they would make the car look as new as possible. It took 2 weeks (waiting or a new wheel), but in the end, they car looked incredible. It was overall the best car buying experience we have ever had. Thank you Bob!
We had the great pleasure of meeting Bob while out
We had the great pleasure of meeting Bob while out looking for used cars. Up until this point, it had been a pretty painful experience. Bob brought us to the car we had come to see. He was super knowledgeable. We found a few things about the car that were less than perfect (missing rubber peddle, scratches and scuffs and a really terrible wheel on the front). Bob assured us that they would make the car look as new as possible. It took 2 weeks (waiting or a new wheel), but in the end, they car looked incredible. It was overall the best car buying experience we have ever had. Thank you Bob!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jermal was a fantastic salesperson.
Jermal was a fantastic salesperson. Had all the car facts, provided plenty of reading materials to make an informed decision and never once felt the pressure to buy anything. Everyone we encountered in the dealership was very friendly and plenty of smiling and joking going on showing me it was a good place to work. Highly recommend and will return on the next one!
Jermal was a fantastic salesperson.
Jermal was a fantastic salesperson. Had all the car facts, provided plenty of reading materials to make an informed decision and never once felt the pressure to buy anything. Everyone we encountered in the dealership was very friendly and plenty of smiling and joking going on showing me it was a good place to work. Highly recommend and will return on the next one!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kal took care of me, and I am extremely satisfied with
Kal took care of me, and I am extremely satisfied with the service and my car.
Kal took care of me, and I am extremely satisfied with
Kal took care of me, and I am extremely satisfied with the service and my car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
To Whom It May Concern: I can't speak highly of
To Whom It May Concern: I can't speak highly of enough about Kat Wiseman and Derrick Lee. My entire experience from start to finish was fantastic. Kat was wonderful. She was main salesperson. Derrick worked across from her. When Kat stepped away. I asked Derrick several questions. He was and is extremely knowledgeable and reassuring. Kat impressed me with her honesty. She informed me that this was second profession and her week 2 on job. Derrick positive energy and confident put my mind at ease to make the purchase. The non-pushiness but attention to detail from Kat Wiseman and Derrick Lee aid in my decision to purchase my BMW 2021 on Dec 23, 2024. Respectful, Satisfied BMW Purchaser Auto of Dallas, Mr. Dex
To Whom It May Concern: I can't speak highly of
To Whom It May Concern: I can't speak highly of enough about Kat Wiseman and Derrick Lee. My entire experience from start to finish was fantastic. Kat was wonderful. She was main salesperson. Derrick worked across from her. When Kat stepped away. I asked Derrick several questions. He was and is extremely knowledgeable and reassuring. Kat impressed me with her honesty. She informed me that this was second profession and her week 2 on job. Derrick positive energy and confident put my mind at ease to make the purchase. The non-pushiness but attention to detail from Kat Wiseman and Derrick Lee aid in my decision to purchase my BMW 2021 on Dec 23, 2024. Respectful, Satisfied BMW Purchaser Auto of Dallas, Mr. Dex
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Perfect
Perfect
This almost was a horrific experience with what we went
This almost was a horrific experience with what we went through to get the car which was advertised on the internet but it turned out to work out with the EXCEPTIONAL SERVICE we received from Manuel (Manny)! He explained the process, took us on a test drive and explained some of features and was very patient with us. Its when we went to the Finance department we almost left because they tried to insist that the luxury package of $2998 (adjusted to $1998) was added in addition to all the other standard fees. They eventually removed the fee but then there was no charger for the car and they wanted us to pay for it but Manny saved the day and took it upon himself to get a charger ordered and working on the car to be delivered (we paid $1.00 a mile (( over 190 miles)) to have it shipped. Now just waiting on the car to be delivered. Thank you Manuel for all of your help!
This almost was a horrific experience with what we went
This almost was a horrific experience with what we went through to get the car which was advertised on the internet but it turned out to work out with the EXCEPTIONAL SERVICE we received from Manuel (Manny)! He explained the process, took us on a test drive and explained some of features and was very patient with us. Its when we went to the Finance department we almost left because they tried to insist that the luxury package of $2998 (adjusted to $1998) was added in addition to all the other standard fees. They eventually removed the fee but then there was no charger for the car and they wanted us to pay for it but Manny saved the day and took it upon himself to get a charger ordered and working on the car to be delivered (we paid $1.00 a mile (( over 190 miles)) to have it shipped. Now just waiting on the car to be delivered. Thank you Manuel for all of your help!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Found what I was looking for.
Found what I was looking for. Bob took care of us every step of the way. Never forgot about me. Smooth process once we made the decision. In and out, no xx, same day.
Found what I was looking for.
Found what I was looking for. Bob took care of us every step of the way. Never forgot about me. Smooth process once we made the decision. In and out, no xx, same day.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Love my vehicle, but the customer service experience has
Love my vehicle, but the customer service experience has been extremely disappointing. When I first inquired about the vehicle, it took several days for Moe to respond. Upon purchasing the vehicle, it wasn't clean, and I was asked to return the following week for detailing. I ended up sitting in their showroom for three hours, only for Moe to apologize as even he was embarrassed by the quality of the detail work. It was a complete waste of my time. Moe then suggested I get the car detailed myself and assured me they would reimburse the cost. This meant another inconvenience as I had to go out of my way, hire, and pay for a detailer upfront, taking another three hours out of my day. After detailing, I forwarded the receipt on 11/15. On 11/18, Moe said he would pass it to his manager, but I never heard back. I made another trip out of my way to the dealership on 12/4, only to be told the manager was at lunch or had left for the day, and my reimbursement would be mailed. Following up again, I texted Moe on 12/17 since he doesn't check his emails, but received no response. After texting him again today, still no response. I have left several messages with he main desk, with no response. This experience has been frustrating and unprofessional, overshadowing the enjoyment of my new vehicle.
Love my vehicle, but the customer service experience has
Love my vehicle, but the customer service experience has been extremely disappointing. When I first inquired about the vehicle, it took several days for Moe to respond. Upon purchasing the vehicle, it wasn't clean, and I was asked to return the following week for detailing. I ended up sitting in their showroom for three hours, only for Moe to apologize as even he was embarrassed by the quality of the detail work. It was a complete waste of my time. Moe then suggested I get the car detailed myself and assured me they would reimburse the cost. This meant another inconvenience as I had to go out of my way, hire, and pay for a detailer upfront, taking another three hours out of my day. After detailing, I forwarded the receipt on 11/15. On 11/18, Moe said he would pass it to his manager, but I never heard back. I made another trip out of my way to the dealership on 12/4, only to be told the manager was at lunch or had left for the day, and my reimbursement would be mailed. Following up again, I texted Moe on 12/17 since he doesn't check his emails, but received no response. After texting him again today, still no response. I have left several messages with he main desk, with no response. This experience has been frustrating and unprofessional, overshadowing the enjoyment of my new vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Love my vehicle, but the customer service experience has
Love my vehicle, but the customer service experience has been extremely disappointing. When I first inquired about the vehicle, it took several days for Moe to respond. Upon purchasing the vehicle, it wasn't clean, and I was asked to return the following week for detailing. I ended up sitting in their showroom for three hours, only for Moe to apologize as even he was embarrassed by the quality of the detail work. It was a complete waste of my time. Moe then suggested I get the car detailed myself and assured me they would reimburse the cost. This meant another inconvenience as I had to go out of my way, hire, and pay for a detailer upfront, taking another three hours out of my day. After detailing, I forwarded the receipt on 11/15. On 11/18, Moe said he would pass it to his manager, but I never heard back. I made another trip out of my way to the dealership on 12/4, only to be told the manager was at lunch or had left for the day, and my reimbursement would be mailed. Following up again, I texted Moe on 12/17 since he doesn't check his emails, but received no response. After texting him again today, still no response. I have left several messages with the main desk, with no response. This experience has been frustrating and unprofessional, overshadowing the enjoyment of my new vehicle.
Love my vehicle, but the customer service experience has
Love my vehicle, but the customer service experience has been extremely disappointing. When I first inquired about the vehicle, it took several days for Moe to respond. Upon purchasing the vehicle, it wasn't clean, and I was asked to return the following week for detailing. I ended up sitting in their showroom for three hours, only for Moe to apologize as even he was embarrassed by the quality of the detail work. It was a complete waste of my time. Moe then suggested I get the car detailed myself and assured me they would reimburse the cost. This meant another inconvenience as I had to go out of my way, hire, and pay for a detailer upfront, taking another three hours out of my day. After detailing, I forwarded the receipt on 11/15. On 11/18, Moe said he would pass it to his manager, but I never heard back. I made another trip out of my way to the dealership on 12/4, only to be told the manager was at lunch or had left for the day, and my reimbursement would be mailed. Following up again, I texted Moe on 12/17 since he doesn't check his emails, but received no response. After texting him again today, still no response. I have left several messages with the main desk, with no response. This experience has been frustrating and unprofessional, overshadowing the enjoyment of my new vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car