Autos of Dallas

This dealership completely wasted my time. We drove 2.5 hours one way to Autos of Dallas specifically to purchase a vehicle. Ahead of time, I told the salesperson we were short on time, provided the exact stock numbers of the vehicles we wanted to test drive, and scheduled an appointment. Despite all of that, none of the vehicles were ready when we arrived. I came in fully aware of the negative equity on my current vehicle and financially prepared to handle it. I also had my own financing and every intention of not leaving in the vehicle I arrived in. This should have been a straightforward sale. Instead, after hours of delays, I was never shown real numbers, lender terms, or a transparent breakdown. I was simply told my only options were to take on an additional vehicle or put $14,000 down, with no documentation or explanation. That’s not transparency — it’s pressure. This is the first time I’ve ever gone to a dealership, fallen in love with a vehicle, and walked away without buying it — entirely due to poor preparation, lack of honesty, and zero respect for the customer’s time. Autos of Dallas lost what should have been a guaranteed sale. If you value professionalism, clear communication, and not having your time wasted, I’d strongly recommend looking elsewhere.

DECEPTION PRACTICES OF AUTOS OF DALLAS PLANO INVOLING FINANCE MANAGER GLENN MCCAIN, CARRIEN ECHOLS, RON SENTELL, AND THE OWNERS. We purchased a 2019 Infiniti QX50. Our previous QX60 was totaled in an accident and we needed to replace it. After researching the various dealerships, we decided to focus on the QX50 model this time. Autos of Dallas-Plano had a 2019 Infiniti QX50 listed on Cars.com website for $14,928. We called ahead to check the availability and was informed the car was still available. Upon arrival to the dealership we were assisted by salesman name Carrien. After the test drive we decided to move forward with the purchase is when we showed him the price of the vehicle on Cars.com website at $14,928. He left us to go speak with others to see if he could honor the price. A few minutes later, he returned and advised we could buy it at that price. We completed the necessary paperwork and the next day we were taking to the finance manager Glenn McCain office for finalizing the deal. ALERT: To the General Public. If you decide to do business with this dealership be especially careful with this finance manager. He's a fast talker and have unethical business practices. I always want to say good things about people but this isn't the case concerning Glenn McCain. It wasn't until the next morning, we were looking over the finance documents and to our surprise, Glenn McCain did not honor the price of the car listed on Cars.com website but instead, he unminded us, and without our knowledge, he sold us the car for $15,928 (a thousand dollars more). We immediately contacted the salesman Carrien on 12/24, after hearing our complaint, he assured us that someone would contact us on Friday 12/26. Well, here it is 1/1/26, and still no one has contacted us. Additionally, we received a welcoming email congratulating us from Dale K., the manager with the dealership. We sent him an email about our complaint and experience but just as before, no response from him either. So, I warn everyone who reads this review, be careful when dealing with this dealership. I strongly suggest that you take your hard earned money to a credible dealership, one who has a true reputation, respect, honesty, and integrity. Normally, I do my research on dealerships such as this one but unfortunately, I didn't this time.

Bait and switch tactics with great prices to get you to come in. Then they do not honor their own listed price and have last minute add on packages that they use to raise the overall price once you decide to buy. Shopper beware.

I am highly dissatisfied with my experience purchasing a vehicle from Dallas Auto Sales in Plano, Texas. I purchased my car in October, and as of today, I still have not received my permanent license plates or registration sticker. Despite making numerous calls to the dealership, my messages have gone unanswered. The only time I received a response was when I called from a different number. However, once I identified myself and explained the issue, the call was abruptly disconnected. I have since filed a formal complaint with the Texas Department of Motor Vehicles, and even the representative I spoke with confirmed that the dealership violated state rules and procedures regarding vehicle registration. This reflects a serious lack of professionalism, accountability, and customer service. I strongly advise potential buyers to avoid doing business with Dallas Auto Sales. Their disregard for legal obligations and their customers’ concerns is unacceptable.

I contacted Autos of Dallas regarding a vehicle they had listed online and initially worked with a salesperson who provided a walk-around video since I was out of state. Unfortunately, communication quickly became disorganized. My contact information was misplaced, and I did not receive a follow-up until I reached back out myself. When I requested an out-the-door price, the conversation remained limited to text messages with repeated questions. I asked multiple times for a phone call to clarify details, but those requests were consistently declined. Eventually, a picture of the proposal was sent via text that overstated sales tax by approximately $1,100. I pointed out the discrepancy and asked to speak with someone in finance, but was told their system calculates taxes automatically and no call was made. A revised proposal was later sent with a lower tax amount, but till incorrect. I again requested a phone call, was told someone would reach out, and never heard back. During this process, I also received three emails from an address assigned to “Izzy,” though the message body stated it was from the General Manager, Ron Sentell, asking about my experience and inviting me to reach out if assistance was needed. I replied twice over multiple days and never received a response. Ultimately, I purchased a vehicle from another dealership. In a single morning, I spoke directly with a salesperson, received a video within 20 minutes, obtained an accurate out-the-door price within an hour, and was able to place a deposit immediately. The contrast in responsiveness and professionalism was significant. Purchasing a vehicle—especially from out of state—requires clear communication, accuracy, and follow-through. Unfortunately, that was not my experience with Autos of Dallas.

Dealer adds “extra cost” accessories that are not revealed in the advertised pricing and unknown to the potential buyer until they ask for final pricing.

Absolutely the worst dealership experience I’ve ever had. I purchased a 2023 BMW X7 from Auto of Dallas on December 3rd, and the entire process has been nothing but dishonesty, broken promises, and zero accountability. First red flag: within 24 hours of owning the car, my BMW app showed an “Urgent Power Supply Check Up” fault that BMW records confirm had been active two days BEFORE the sale. That means Auto of Dallas knowingly sold me a vehicle with a serious pre-existing electrical problem and said NOTHING. When I brought the car back on December 6th, instead of fixing it, I was told to “just drive it and the codes will drop off.” They didn’t. The vehicle is STILL malfunctioning. Second red flag: part of my signed deal included four brand-new matching tires. Omar told me they would be ordered immediately. It’s been days and I still have no order confirmation, no date, no appointment, nothing—just excuses. Third red flag: the dealership claimed the car passed a 52-point inspection, but they never provided the inspection documentation, never gave me a Carfax, and clearly never addressed the electrical issues that existed BEFORE I bought the car. Auto of Dallas is quick to take your money, but when something is wrong, they give you the runaround, avoid responsibility, and hope you’ll just accept the problems. This is NOT how a reputable dealership operates. If you value honesty, transparency, and basic customer service, look elsewhere. This place has been nothing but headaches, empty promises, and misleading sales tactics. Buy at your own risk.

Absolutely the worst dealership experience I’ve ever had. I purchased a 2023 BMW X7 from Auto of Dallas on December 3rd, and the entire process has been nothing but dishonesty, broken promises, and zero accountability. First red flag: within 24 hours of owning the car, my BMW app showed an “Urgent Power Supply Check Up” fault that BMW records confirm had been active two days BEFORE the sale. That means Auto of Dallas knowingly sold me a vehicle with a serious pre-existing electrical problem and said NOTHING. When I brought the car back on December 6th, instead of fixing it, I was told to “just drive it and the codes will drop off.” They didn’t. The vehicle is STILL malfunctioning. Second red flag: part of my signed deal included four brand-new matching tires. Omar told me they would be ordered immediately. It’s been days and I still have no order confirmation, no date, no appointment, nothing—just excuses. Third red flag: the dealership claimed the car passed a 52-point inspection, but they never provided the inspection documentation, never gave me a Carfax, and clearly never addressed the electrical issues that existed BEFORE I bought the car. Auto of Dallas is quick to take your money, but when something is wrong, they give you the runaround, avoid responsibility, and hope you’ll just accept the problems. This is NOT how a reputable dealership operates. If you value honesty, transparency, and basic customer service, look elsewhere. This place has been nothing but headaches, empty promises, and misleading sales tactics. Buy at your own risk.

Avoid!!! They list cars on Cars.com at a lower price than their website, then state the higher website price is the valid price and they are not responsible for pricing on third party sites -- as if Cars.com is just making up prices. They add nonsense "options" like LowJack to the cars totaling $2k, then claim they are mandatory and non-negotiable. Bottom line, they WILL NOT sell you a car at the price they list on Cars.com. AVOID, AVOID, AVOID!!

Run from this dealership, they crooks all the do its lies after lies, worst dealership ever.