Reviews
Write a reviewTony is the rarest of individuals, an honest car
Tony is the rarest of individuals, an honest car salesman. He is straightforward and knowledgeable. I did not end up buying the car I inquired about, but wish I would have.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Autoline is great. They are very professional and stand...
Autoline is great. They are very professional and stand behind their work. We bought a used Toyota Camry right after it was traded in and they knew of a few repairs they needed to make before we could drive it off the lot. Once it was ready we took it home and it was not running perfectly so we brought it back. They continued to repair it for no extra charge until it was perfect. I cannot say enough great things about Autoline.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This was the worst experience I have ever had from a...
This was the worst experience I have ever had from a dealership. False advertising and price gouging customers. They raised the price on a pre owned truck after it was online and advertised. They raised it $1000 because it was a popular truck and they figured they could make more money off of someone. This is not the old days when you buy a car from the newspaper. All info is online to buy a car which means it should be easier. They are liars and wrong for what they are doing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Save yourself the hassle!
We purchased a car about a year and a half ago. I will say, the process was easy and the salesman was nice. However, this (pricey!!) car has been absolute garbage! It’s been nonstop with the problems. We did buy a warranty and a lot of the costs have been covered (minus the upcoming expense of replacing the catalytic converter) but just the headache of being out and the car not starting, taking it in for repairs, paying deductibles outweigh any pros from dealing with this business. When we called to explain our frustration, they said it had been too long after the purchase. We should have returned it when the check engine lights came on a month after we bought it! This is why I will only shop at big name dealerships from now on.
- Customer service 3.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi there, first let me apologize that you were not happy with your purchase. Our number one goal is to make sure that every customer that visits our dealership leaves happy, whether they purchase a vehicle or not. Our first step, when we learn of a customer experiencing a frustrating situation, is to have our management reach out to try and solve the problem as soon as possible. However, some review platforms do not provide an easy solution to identify the customer so that we can start that process. Since this review seems entirely out of character for our dealership, we would ask that anyone who reads this review to consider our overall rating when choosing a dealership to trust with your car shopping experience while we work to resolve this issue. Thank You!
Great Experience
This dealer does it right! We worked with Clarence Joyner and he was easygoing and didn’t pressure. Helpful with answering our questions and patient while we came to a decision. Also had great customer service. The General Manager Joey was a true customer oriented professional. No nonsense and they were straight forward to work with. The low no haggle pricing is the way to go when buying a preowned vehicle!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Mike, Thank you so much for the wonderful review of your laid-back experience here at Autoline Preowned with all of our representatives. We started with the goal of changing the stereotype in car buying and your kind words are much appreciated. Thank you and enjoy the new ride!
Love this place, great service!
I was recommended to try Autoline from a neighbor. I found the perfect car for me. Chip and Tim were wonderful to work with. Extremely professional and made the car buying process a breeze. Will definitely be back when its time for another! And will definitely recommend to all my family and friends!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Sandy, Thank you so much for the wonderful review of your laid-back experience here at Autoline Preowned. Thank you for the recommendations and we look forward to seeing you next time. Thank you and enjoy the new ride!
Shady and unethical
This place gives used car dealerships their reputation for being shady. If you are going to attempt to sell a vehicle it’s best to have made sure you looked it over and it’s ready for the customer. These guys attempted to sell a vehicle that was not driven or even ready to be sold. The only word I can think of is shady definitely would NOT recommend this place.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi John, Sorry for the delay in reply, but we have been trying to work with Cars.com to figure out contact info for you so that we could get in touch. On the rare occasion that we get a bad review, our first step is to contact the customer so that we can remedy the problem versus just writing a response. Your review is problematic and concerning for us because it is the exact opposite of how we operate. We will not sell a vehicle if it has not been through inspection, and after several call reviews, our representative has confirmed this. Based on the information provided above in your review, I have to assume that you may have visited a different dealership. I want to ask anyone that reads this review to consider our overall rating when choosing a dealership to trust with your car shopping experience. Thank You!
Great Experience
Great car buying experience. My salesman, Clarence, was extremely helpful with finding a new car. Everyone was laidback and provided exceptional customer service. I highly recommend purchasing a car through them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Nick! We really appreciate the opportunity to provide you with the best car buying experience possible and we really appreciate your purchase. Enjoy the new ride!
Best ever!
Best place in Jacksonville to purchase a used car. Prices are awesome Chip was helpful and attentive. I got a newer vehicle than I thought I would?ve been able to afford. Thank you for a great experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks Marlene! We really appreciate the opportunity to provide you with the best car buying experience possible! Thank you for your purchase and enjoy the new ride!
awesome experience
only dealership ill be going to buy a vehicle. laid back, no pressure,no need to negotiate prices ( i didnt/ they gave me about 2grand below kbb and all other discounts i could get including military/vet discount). highly recommended.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Al, Thank you so much for the great review and for your service. We are thrilled that you enjoyed our laid-back car buying experience and competitive pricing as well as our military discount. Thank you for the opportunity and we hope you enjoy the new ride!