Reviews
We had a wonderful experience at Royal Jaguar-Land Rover.
We had a wonderful experience at Royal Jaguar-Land Rover. MaryLou was very helpful, caring and knowledgeable.
We had a wonderful experience at Royal Jaguar-Land Rover.
We had a wonderful experience at Royal Jaguar-Land Rover. MaryLou was very helpful, caring and knowledgeable.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your wonderful experience with us! We're thrilled to hear that MaryLou provided such helpful and caring service during your visit to Royal Jaguar Tucson. We appreciate your kind words and hope to see you again soon! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
Easily one of the best car buying experiences I have ever
Easily one of the best car buying experiences I have ever had. I bought my Defender over the internet and had it delivered since I live a few hours away from the dealership. The communication was great thoughout the whole process. The vehicle was delivered promptly and was exactly as it had been described. I would definitely consider purchasing from this dealer again!
Easily one of the best car buying experiences I have ever
Easily one of the best car buying experiences I have ever had. I bought my Defender over the internet and had it delivered since I live a few hours away from the dealership. The communication was great thoughout the whole process. The vehicle was delivered promptly and was exactly as it had been described. I would definitely consider purchasing from this dealer again!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We are thrilled to hear that your car-buying experience with Royal Jaguar Tucson was among the best you've ever had. We're glad to know that the communication was smooth and that your Defender was delivered as promised. Your satisfaction means a lot to us, and we look forward to the opportunity to assist you again in the future! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
Felt like dealer and I had same goal.
Felt like dealer and I had same goal... get transaction done in minimum time. They didn't waste time since we had a long drive ages of us.
Felt like dealer and I had same goal.
Felt like dealer and I had same goal... get transaction done in minimum time. They didn't waste time since we had a long drive ages of us.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback! We're thrilled to hear that you felt aligned with us in your goal of efficiently completing your transaction. At Royal Jaguar Tucson, we strive to respect our customers' time while providing excellent service. We appreciate your long drive and hope to see you again for your next vehicle needs! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
I recently had the pleasure of purchasing a Jaguar F-Type
I recently had the pleasure of purchasing a Jaguar F-Type from Royal Jaguar / Land Rover, and I couldn’t be happier with my experience. Tommy was absolutely phenomenal throughout the entire process! From the moment I walked into the dealership, his professionalism, knowledge, and genuine passion for the brand shone through. Tommy took the time to understand exactly what my wife was looking for in a vehicle and ensured that every detail was tailored to our needs. His expertise of the F-Type’s features, performance, and customization options was impressive, and he explained everything clearly and patiently. He made what could have been a stressful process not only smooth but truly enjoyable. What stood out the most was Tommy’s dedication to customer satisfaction. He went above and beyond and introduced us to the rest of the team. If you’re considering a Jaguar or Land Rover, I can’t recommend Tommy highly enough. Thanks to him, my wife is now the proud owner of an incredible Jaguar F-Type, and the experience was nothing short of outstanding.
I recently had the pleasure of purchasing a Jaguar F-Type
I recently had the pleasure of purchasing a Jaguar F-Type from Royal Jaguar / Land Rover, and I couldn’t be happier with my experience. Tommy was absolutely phenomenal throughout the entire process! From the moment I walked into the dealership, his professionalism, knowledge, and genuine passion for the brand shone through. Tommy took the time to understand exactly what my wife was looking for in a vehicle and ensured that every detail was tailored to our needs. His expertise of the F-Type’s features, performance, and customization options was impressive, and he explained everything clearly and patiently. He made what could have been a stressful process not only smooth but truly enjoyable. What stood out the most was Tommy’s dedication to customer satisfaction. He went above and beyond and introduced us to the rest of the team. If you’re considering a Jaguar or Land Rover, I can’t recommend Tommy highly enough. Thanks to him, my wife is now the proud owner of an incredible Jaguar F-Type, and the experience was nothing short of outstanding.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review, Brandon! We're pleased to hear about your positive experience at Royal Jaguar Tucson and that you and your wife are enjoying the Jaguar F-Type. Tommy truly embodies our commitment to customer satisfaction, and we're glad he could make your experience smooth and enjoyable. We appreciate your recommendation and look forward to seeing you again. Enjoy driving your new F-Type! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
Had a very enjoyable purchasing experience!
Had a very enjoyable purchasing experience! Every staff member (from the manager to our salesperson and everyone in between) was extremely helpful and friendly. I wouldn’t hesitate to recommend buying from Royal Land Rover. They will take care of you!
Had a very enjoyable purchasing experience!
Had a very enjoyable purchasing experience! Every staff member (from the manager to our salesperson and everyone in between) was extremely helpful and friendly. I wouldn’t hesitate to recommend buying from Royal Land Rover. They will take care of you!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review! We're glad to hear that you had such an enjoyable purchasing experience at Royal Jaguar Tucson. Our team always strives to be helpful and friendly, and it means a lot that you would recommend us. We look forward to serving you again in the future. Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
Excellent company to deal with!
Excellent company to deal with! For a knowledgeable staff, and Tommy Padula is excellent to work with!
Excellent company to deal with!
Excellent company to deal with! For a knowledgeable staff, and Tommy Padula is excellent to work with!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Michael! We truly appreciate your kind words about Royal Jaguar Tucson and our knowledgeable staff. We're glad to hear you had an excellent experience working with Tommy. We look forward to serving you again in the future! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
We had a wonderful experience from start to finish with
We had a wonderful experience from start to finish with the entire staff! Leslie made our shopping and purchasing process a very enjoyable and seamless experience! The staff definitely goes above and beyond!
We had a wonderful experience from start to finish with
We had a wonderful experience from start to finish with the entire staff! Leslie made our shopping and purchasing process a very enjoyable and seamless experience! The staff definitely goes above and beyond!
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Angie! We are thrilled to hear that you had a wonderful experience with the team at Royal Jaguar Tucson. It’s great to know that Leslie made your shopping and purchasing process enjoyable and seamless. We truly appreciate your kind words and look forward to serving you again in the future! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
I was an out of state buyer.
I was an out of state buyer. I could tell they weren’t terribly interested in selling to me. They knew I wanted the car but continued to drive it…putting over 500 miles on it in a week. It wasn’t detailed inside beyond a dusting. There was half empty water bottles under the passenger seat and seat components unattached under drivers seat. Had issues with the windshield upon delivery. They washed their hands of it, denied any responsibility, and I haven’t heard a word from them since. Not the best of experiences.
I was an out of state buyer.
I was an out of state buyer. I could tell they weren’t terribly interested in selling to me. They knew I wanted the car but continued to drive it…putting over 500 miles on it in a week. It wasn’t detailed inside beyond a dusting. There was half empty water bottles under the passenger seat and seat components unattached under drivers seat. Had issues with the windshield upon delivery. They washed their hands of it, denied any responsibility, and I haven’t heard a word from them since. Not the best of experiences.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us, Dawn. While we understand that your out-of-state purchase did not meet your expectations, we appreciate your feedback. At Royal Jaguar Tucson, we strive to maintain high standards for our vehicles and customer service. We encourage you to reach out to us directly so we can address your concerns. Your satisfaction is important to us. Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
The best car buying experience we've had.
The best car buying experience we've had. This is our second time with Royal Automotive and don't think we'll ever purchase anyplace else. The experience is actually enjoyable. Mary Lou is a breath of fresh air, very knowledgeable, professional, and kind.
The best car buying experience we've had.
The best car buying experience we've had. This is our second time with Royal Automotive and don't think we'll ever purchase anyplace else. The experience is actually enjoyable. Mary Lou is a breath of fresh air, very knowledgeable, professional, and kind.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review! We are thrilled to hear that you had the best car-buying experience with us at Royal Jaguar Tucson. It's fantastic to know that your time with Mary Lou was enjoyable and that her professionalism and kindness made a lasting impression. We look forward to welcoming you back for your next purchase! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
MaryLou is knowledgeable, thoughtful and helpful.
MaryLou is knowledgeable, thoughtful and helpful. She responds very quickly and has a high attention to detail. She was a breath of fresh air and I’ll easily recommend people to her!
MaryLou is knowledgeable, thoughtful and helpful.
MaryLou is knowledgeable, thoughtful and helpful. She responds very quickly and has a high attention to detail. She was a breath of fresh air and I’ll easily recommend people to her!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review, Nicole! We truly appreciate your kind words about MaryLou and her exceptional service at Royal Jaguar Tucson. It’s great to hear that her knowledge and attention to detail made such a positive impact on your experience. We look forward to welcoming you back and hope you'll continue to share your experience with others! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
Thank you so much for your wonderful review, Nicole! We truly appreciate your kind words about MaryLou and her exceptional service at Royal Jaguar Tucson. It’s great to hear that her knowledge and attention to detail made such a positive impact on your experience. We look forward to welcoming you back and hope you'll continue to share your experience with others! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com