Sioux Falls Ford Lincoln

Connor Cole did a great job getting the car that we were interested in ready to try. The detail department must be really on point because when we drove away the car was very clean. I also liked the low price and the good price we have on our trade in. It was fair to all parties involved, I think. The buying process went well. We went in with a dealer check from our bank but Ford beat their rate by nearly a percent. We did have a bit of mechanical trouble initially. We bought a VW CC which evidently needs a name brand part. Our car did not work with a generic brand. It took 2 trips back to Sioux Falls, which is an hour from home, to figure this out and get it corrected. But it is now fixed with the VW drain plug. It works fine. I hope that they can modernize their building site somehow.

I was helping my daughter move to Sioux Falls and had engine trouble with my Escape. The service department fixed my car and I was able to leave for my return trip to Denver right before another snow storm was coming through the state. The attention was much appreciated.

I used the information they suggested on the car and put it to good use. Thank You

The service was great, someone came out to my truck almost as soon as I pulled up. The service was done in a decent amount of time, however, when I came to pick my truck up after an oil change I stood at the service center desk for 15-20 min before someone actually talked to me and asked how they could help me. That was the only downfall of the experience. I know that having customers go to the service desk rather than to the office window is a new change and could be something that still needs to be worked on to get out all the kinks and to help figure out the best work flow.

make sure plug is tight Last time you changed my oil plug was loose and oil drained out onto drive way

I always love working with Sioux Falls Ford, especially the finance team.

Had to have computer reprogrammed with a update. Work was done well within the scheduled time frame. Thanks for a job well done.

Great service making this part required makes me not want to fill out your survey

Had just put new tires (4 of them) on the car in Garretson, SD. Drove the approx 30 miles to get the oil changed in the car. When checking out, I was told the front tires were wearing faster than the rear tires and was asked if I wanted the tires rotated. I told the young lady the tires were new and a mistake was obviously made when tread depth was checked there. It was like the information did not register with her, and she asked me again if I would like to get the tires rotated. Apparently, you are becoming Jiffy-Lube'ish when you attempt to sell extra goods or services that are not needed. You used to have a good thing going, please don't blow it.

As always Nik Green took care of all our needs. Everything completed in a timely manner