Reviews
I recently visited Rallye BMW for a routine vehicle
I recently visited Rallye BMW for a routine vehicle inspection, and the experience was smooth from start to finish. The staff was professional and courteous, and the check-in process was quick and efficient. The service advisors kept me informed throughout the inspection, and I appreciated the transparency in explaining what was being checked and why. My car was returned on time, with a detailed report of everything that was looked over. Overall, it was a straightforward and hassle-free visit, exactly what you’d hope for when getting a routine inspection. Rallye BMW delivered a high level of customer service, and I wouldn’t hesitate to return for future maintenance.
I recently visited Rallye BMW for a routine vehicle
I recently visited Rallye BMW for a routine vehicle inspection, and the experience was smooth from start to finish. The staff was professional and courteous, and the check-in process was quick and efficient. The service advisors kept me informed throughout the inspection, and I appreciated the transparency in explaining what was being checked and why. My car was returned on time, with a detailed report of everything that was looked over. Overall, it was a straightforward and hassle-free visit, exactly what you’d hope for when getting a routine inspection. Rallye BMW delivered a high level of customer service, and I wouldn’t hesitate to return for future maintenance.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Although I had to go back numerous times to get my car
Although I had to go back numerous times to get my car fixed with the same issue, however, the staff is extremely professional and friendly. Especially, Dennis, the service manager who went above and beyond to ensure satisfactory outcome. The only disappointment was running into same issues after picking up my car many times and kept getting stuck on the highways about 5 times before the issue was rectified. I’m glad my car is finally fixed and I would certainly go back to Rallye in the future, whether for repair or purchase a new vehicle. Shout out to the entire staff for making me feel important and my needs.
Although I had to go back numerous times to get my car
Although I had to go back numerous times to get my car fixed with the same issue, however, the staff is extremely professional and friendly. Especially, Dennis, the service manager who went above and beyond to ensure satisfactory outcome. The only disappointment was running into same issues after picking up my car many times and kept getting stuck on the highways about 5 times before the issue was rectified. I’m glad my car is finally fixed and I would certainly go back to Rallye in the future, whether for repair or purchase a new vehicle. Shout out to the entire staff for making me feel important and my needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Carol Clark-Muniz, my service advisor, and her team are
Carol Clark-Muniz, my service advisor, and her team are wonderful to work with. Thanhs for everything.
Carol Clark-Muniz, my service advisor, and her team are
Carol Clark-Muniz, my service advisor, and her team are wonderful to work with. Thanhs for everything.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Danny, thank you for sharing your great review of Carol and the team! We appreciate your business, and we hope to see you again at Rallye BMW.
Rallye never disappoints.
Rallye never disappoints. Staff is friendly and make themselves available for any questions or concerns.
Rallye never disappoints.
Rallye never disappoints. Staff is friendly and make themselves available for any questions or concerns.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are happy to hear from you! Thank you for choosing Rallye BMW and for sharing your feedback.
Had a wonderful experience at Rallye, staff is very
Had a wonderful experience at Rallye, staff is very professional, had my service needs completed in a timely fashion. Highly recommended.
Had a wonderful experience at Rallye, staff is very
Had a wonderful experience at Rallye, staff is very professional, had my service needs completed in a timely fashion. Highly recommended.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Simon, thank you for the 5-star review of Rallye BMW! It is great to hear that you were so well taken care of by our team.
Rallye BMW is an excellent dealership who took care of my
Rallye BMW is an excellent dealership who took care of my new BMW 540i xDrive. Carol Clark-Muniz did a great job as my service advisor. She took care of a problem and Rallye went above and beyond to fix the issue. Carol made sure everything was done perfectly. I have used Rallye BMW over many years for both sales and service, and always had terrific experiences with them. They are a top dealership. Carol Clark-Muniz cared about how the work was done and kept me informed all along the way. All of their sales and service advisors are excellent. I highly recommend Rallye BMW.
Rallye BMW is an excellent dealership who took care of my
Rallye BMW is an excellent dealership who took care of my new BMW 540i xDrive. Carol Clark-Muniz did a great job as my service advisor. She took care of a problem and Rallye went above and beyond to fix the issue. Carol made sure everything was done perfectly. I have used Rallye BMW over many years for both sales and service, and always had terrific experiences with them. They are a top dealership. Carol Clark-Muniz cared about how the work was done and kept me informed all along the way. All of their sales and service advisors are excellent. I highly recommend Rallye BMW.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Warren, thank you for sharing your glowing review with Carol and the Rallye BMW team! We are happy to have you as a customer and hope to work with you for miles to come.
They did a great job, kept me informed.
They did a great job, kept me informed. We’re honest and reliable. Monetary charges were discussed so there were no surprises. I was out of the country and could not immediately pick up the care so it was held for me at no charge.
They did a great job, kept me informed.
They did a great job, kept me informed. We’re honest and reliable. Monetary charges were discussed so there were no surprises. I was out of the country and could not immediately pick up the care so it was held for me at no charge.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing feedback about your positive experience! We appreciate your business and we hope to see you again at Rallye BMW!
My experience with the service team was excellent.
My experience with the service team was excellent. Also great to have Gabriel Hale back at Ralleye
My experience with the service team was excellent.
My experience with the service team was excellent. Also great to have Gabriel Hale back at Ralleye
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your kind words with Gabriel. We look forward to seeing you again at Rallye BMW!
Poor service and bad management.
Poor service and bad management. Had a very unpleasant experience. Will not be returning again
Poor service and bad management.
Poor service and bad management. Had a very unpleasant experience. Will not be returning again
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to hear about your unpleasant experience. I understand we've let you down, but I encourage you to please reach out directly if there's anything we can do to make this right. Thank you, Diane Seage - BDC/Reputation Manager - 516-833-4817
Excellent customer service.
Excellent customer service. The team was a pleasure to work with. Thank you for the experience.
Excellent customer service.
Excellent customer service. The team was a pleasure to work with. Thank you for the experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It means so much to us to see your review! Thanks from the team at Rallye BMW.