Lancaster Car Company

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
219 lifetime reviews.

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  • 5.0 out of 5
    February 15, 2021

    I recently purchased a car from Lancaster Car Company that developed a unforeseen, serious problem within the limited powertrain warranty period. I was... more than pleased by the fair, conscientious and sensitive treatment I received from Ritchie when I contacted him with news of the problem. Ritchie diligently worked with me for several weeks to find another car that proved to be a better choice for me and the family. In addition, he was incredibly honest in his dealings with me, even to the extent that he lost money in the process. His no-pressure approach, his eagerness to put his customer first, his diligence in working with me to find a replacement vehicle, and the quality of his products have won my loyalty. I am pleased to award my highest recommendation to Lancaster Car Company, to Richie and the entire staff.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    December 28, 2020

    Best experience I had dealing with buying a new vehicle. No hassle of any kind. Spoke with salesman Doug over the phone and the process couldnt have been... any more perfect. When I arrived I was greeted with nothing but kindness and they had me in and out of there in less than 45 minutes. I would highly recommend them to any one and I am so beyond pleased with my purchase! Thank you guys!

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    Shopped for a used car
    Did make a purchase
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  • August 12, 2019

    I have bought many cars over my lifetime but I have never had such a rewarding car buying experience as I did at the Lancaster Car Company. Found the car... on cars.com, sent an email and said I would be down to take a look. The car was everything thing they said and more. Ritchie and Doug our salesperson were very laid back and there was no pressure what so ever. Isn’t it amazing that just being good people can sell the car for you. Everyone should go to Lancaster Car Company before they buy elsewhere. Thanks again guys.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for your kind words, Lee! We're glad you're happy with your Lexus! Take care!Ritchie

  • 5.0 out of 5
    August 20, 2020

    My husband and I made our second purchase from Lancaster Car Company last week. We shopped for about a month and Gariet had us in mind whenever he brought... in a car he thought we would like. He never pressured us and allowed us the time we needed to find our perfect vehicle. Thank you Gariet!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 21, 2020

    This group was beyond helpful to me. I live an hour and a half from them and they were kind enough to hold the vehicle for me until I could get there.... I communicated via email with Ritchie and he was amazingly responsive and helpful. I worked with Doug for the sale since Ritchie was off. There was no pressure to buy, no typical dealership sales gimmicks. They were very straightforward and beyond friendly. It was a true pleasure working with this group. It was worth the drive to get the vehicle I was looking at. I recommend checking them out if you’re in the market for a quality used vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 4, 2020

    Just picked up an '07 Lexus RX 350 today from Lancaster Car Company. What a pleasant car buying experience! I met with Doug earlier in the week to test... drive the vehicle. Called later in the week to let him know I wanted to buy the car and spoke to Ritchie. Offered a deposit to hold the vehicle and Ritchie told me not to worry, he'll hold the vehicle for me until I come in on Saturday! Doug had all the paperwork ready for me when I came in on Saturday and we drove it home! These guys sell great used vehicles at a great price with none of the usual used car buying nonsense that other dealers often do. They know how important each customer is and I couldn't be happier with their customer service. Great communication, smooth buying process. If you're looking for a quality used car at a great price, you need to go to Lancaster Car Company for your next vehicle purchase!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for your kind words, Jeff! We're glad you're happy with your Lexus! Let us know if we can ever help you in the future! Ritchie

  • 1.0 out of 5
    December 22, 2019

    i would not deal with these guys at all i had started a deal with them for a car and had told them i was coming in by the weekend i told them i would leave... some money and got no response they ran my credit and all then i get a call they sold the car after going back and forth with them for about a week they call and say its sold i would not buy a car from them do not deal with the sales person garrett

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    November 29, 2019

    Lancaster Car Company understands what service is all about, which sadly is rare these days! Great people, that seem legitimately cared about their reputation... and product. It was a very refreshing experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for your purchase and kind words, Simon! We're glad you are happy with your 550! Hope to see you again in the future! Ritchie

  • 5.0 out of 5
    November 19, 2019

    Very friendly dealership that went above and beyond to make sure the buying experience went smoothly. I will definitely recommend them to all of my friends... and family

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks Eric! We're glad you're happy with your Navigator! Take care! Ritchie

  • 5.0 out of 5
    October 22, 2019

    Got what I was looking for great car great price great deal. Will definitely check these guys out next time I’m in the market for a car. They got a lot... full of really nice automobiles

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for coming in to see what we have to offer, Rick! We're glad you're happy with your Terrain! Thanks, Ritchie

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