Gene Messer Volkswagen

Reviews

4.5 out of 5 4.5
53 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 26, 2018

    They have the best service and the most knowledgeable service men. It was fast and they were friendly and it's convenient. They let me make... an appointment so I wouldn't have to wait long

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next ...visit!

  • 1.0 out of 5
    November 20, 2018

    HORRIBLE EXPERIENCE, car was in garage for a month, admitted they made a mistake with communication with us, and insurance, VERY UNPROFESSIONAL, I would... never recommend service there. We are buying 2 VW vehicles, and were treated very poorly, I hope it improves, growing up, I was always told dont take to a dealership, now I know why...good luck!!!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We're sorry that after further attempts to resolve your concerns during the repair that we were unable to meet your expectations as the insurance... company delayed the process. They refused to look at the car multiple times due to the extreme condition of the vehicle at the time. We apologize for the inconvenience and that neither your insurance company or our store was able to facilitate any transportation. If there is ever anything we can do for you in the future, we hope you'll give us the opportunity to earn your business back.

  • March 12, 2017

    Traveled from argyle Texas to buy a car it was everything they said it was and more. They also took care of an issue I had with the vehicle after I got... it home Kyle Hind and the people at messer were fantastic. Recommend them to anyone looking for a great car buying experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for reviewing Kyle and our store, so glad to hear we made the trip from Argyle worth the effort!

  • 5.0 out of 5
    October 30, 2018

    No game playing at all. From first contact with Benji to taking delivery, they were professional, cognizant of our time, fair, and enjoyable. Would highly... recommend Gene Messer VW.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you James for your kind words! We thank you for your business and look forward to your next visit!

  • 5.0 out of 5
    October 24, 2018

    All my service is done by Gene Messer VW. They are competent, friendly and very well organized. I recommend this dealership to all my friends and have... sent friends there to shop for cars.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to leave us a review! We look forward to your next visit!

  • 1.0 out of 5
    October 20, 2018

    I bought a 2012 Jetta wagon TDI 2 months ago The second day I have the car at home Engine light came on. Now the car sitting at dealer now for 2 weeks.... They did anything repaired yet. I do not recommend at this dealer service department. Stay away

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for being this to our attention. We are sorry that the repairs too longer than expected but they were completed and your vehicle is ready fo...r pick up. If you have any questions or concerns please feel free to contact me at the email below. Steve Kneisel Service manager jkneisel@GeneMesser.com

  • 5.0 out of 5
    September 14, 2018

    I have bought many cars in my lifetime, and the folks at Gene Messer Volkswagen was top notch. Our saleman, Ehsan, was patient, clarified anything for... me and my son. He didn't do any hard selling, and was fair in his negotiations. He gave us car fax info and NADA values. He was a pleasure to work with. The person in charge of finance was Greg Zavala, and he guided us on the best way to get the most value out of our purchase. He is the first finance person I dealt with that actually cared about my purchase long term and didn't just try to take more money. Last, another salesman named Daniel helped answer questions about a cover for our pickup, and even recommended the best way to get the additional items we needed. He had nothing to gain by helping us, and went out of his way for us. Great experience with the entire team.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thomas, we are glad to hear that Ehsan and Greg and Daniel did a good job for you! We sincerely appreciate your business!

  • 5.0 out of 5
    July 6, 2018

    Daniel was absolutely great in helping us. We went to several other dealerships looking for the right car but came back consistently to Gene Messer to... talk to Daniel. He was attentive, patient, courteous, and overall didn't try to push us. He made sure that the vehicle we purchased was what WE wanted. I couldn't recommend them enough. Go let them find the car you want!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are happy to hear that Daniel was a great help! Thank you for your business!

  • 5.0 out of 5
    June 21, 2018

    Great experience and a outstanding place to purchase you next vehicle. No hassle buying , and no sales person standing over you while you shop. Purchase... price was outstanding with a monthly price that fit my budget. The Jettta I purchased has been far more than I really anticipated. Very pleased with my purchase and quality of the people I worked with!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next ...visit!

  • 1.0 out of 5
    June 7, 2018

    I shopped with this dealer ship for a car , communicated hourly with the sales person back and forth and only needed to get the ok on the color from the... mrs. I send a text that we are OK and they say they just sold the car.... This is not how I expect an official vw dealer to conduct business... VERY DISSAPOINTING EXPERIENCE.....and frankly disgusted

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We apologize that the vehicle you were interested in was sold. We are unable to hold vehicles unless we have a final commitment since customers that w...alk in to our store would expect to have an opportunity to purchase a vehicle that is not under contract. We appreciate you reaching out to us from out of town as our prices are highly competitive. We would like to offer you a similar deal on another unit, our management team will reach out to you in the morning and we do apologize for the inconvenience.

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