Gene Messer Volkswagen

4.3 out of 5 4.3
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM

Gene Messer Volkswagen Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since February 2019

When a dealership offers outstanding sales and service, Volkswagen makes a point of celebrating it. That is why they cre

...

ated the Wolfsburg Crest Club. Gene Messer VW consistently meets the highest German standards for sales and service excellence. What does that mean for you? It means that you matter to us, and our goal is treat you as if you are our one and only customer. Gene Messer Volkswagen has represented Volkswagen in Lubbock, Midland, Odessa, Amarillo, Eastern New Mexico, and the entire region, for more than twenty years. Visit us today and see why Volkswagen has selected our dealership as one of the top forty in the USA.

"Your West Texas Volkswagen Dealer"

Service

Oil, Filter Change

$49.95 and up*

Brake Replacement

$169.95 and up*

Detailing

$125

Oil, Filter Change (Premium)

$69.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.3 out of 5 4.3
116 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    July 2, 2020

    Excellent service from the time I pulled in to the time I checked out. They were very professional and friendly. I always appreciate their service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

  • 1.0 out of 5
    June 13, 2020

    Worse car repair service ever. Took car for tail light repairs and they gave my car and the tail light did not still work after I have paid for the repairs... they ask. Returned back to complain and they told me they did not understand me, but the receipt shows I was charged for what I complained for. And they charge me again for more money to do diagnostics. I ended up pick up the car and discontinuing working with them. Who knows what I was going to be charge for a gain after I paid for diagnostics.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for informing me about your situation. Please know that we are looking into your concerns, Duane Chapman, our Service Manager, will be reach...ing out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Jordan Garrett General Manager jgarrett@GeneMesser.com

  • March 12, 2017

    Traveled from argyle Texas to buy a car it was everything they said it was and more. They also took care of an issue I had with the vehicle after I got... it home Kyle Hind and the people at messer were fantastic. Recommend them to anyone looking for a great car buying experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for reviewing Kyle and our store, so glad to hear we made the trip from Argyle worth the effort!

  • 5.0 out of 5
    June 10, 2020

    When I was a dummy and put diesel in my car instead of gasoline, the service department was quick and incredible fixing my car for me.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are glad that we could help you with the simple mistake, Emily! Have a great rest of your week!

  • 5.0 out of 5
    June 3, 2020

    I had a great experience with their sales department. My car buying experience was fast and professional. The salesman was knowledgeable and professional.... It was an easy and convenient process.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Vince, for your kind words! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!

  • 5.0 out of 5
    May 30, 2020

    Excellent and very quick!! They accommodated me the same day and on a holiday weekend. I am very satisfied and would recommend their service to anyone.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We thank you for letting us repair your vehicle!

  • 5.0 out of 5
    May 28, 2020

    Great experience - friendly sales person, and sales manager. Very fair and reasonable trade value of my vehicle and good price on my new vehicle.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words! We thank you for your business and look forward to your next visit!

  • 1.0 out of 5
    May 25, 2020

    I called ahead to make sure the cars I was looking at online were still available. Was told they had all cars there. I drove 120 miles. They had none... of the cars on the lot. Tried to talk me into different cars. Bait and switch. Absolutely the worst experience ever.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    May 23, 2020

    Nathan my salesman was awesome. I went in with a copy of an approval from my bank and had exactly what I wanted. No fuss, no miss.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your kind words!! We’re glad to hear that we could provide you with a great experience!

  • 5.0 out of 5
    May 11, 2020

    Good dealership. Fast service. Easy, painless process. Car was detailed and ready to go in less than an hour. Would recommend to friends and family

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, we appreciate the feedback!

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