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Gene Messer Volkswagen

(268 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–3:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award

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Reviews

(268 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gene Messer Volkswagen from DealerRater.

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Quick in and out service support with Service Consultant

Quick in and out service support with Service Consultant Amanda. She was awesome took care of my issue quickly. Always nice! I would always recommend this dealership

Quick in and out service support with Service Consultant

Quick in and out service support with Service Consultant Amanda. She was awesome took care of my issue quickly. Always nice! I would always recommend this dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Yall always do an amazing job with my daughters car.

Yall always do an amazing job with my daughters car.. never disappoint thank you will be coming back in the future with all future cars

Yall always do an amazing job with my daughters car.

Yall always do an amazing job with my daughters car.. never disappoint thank you will be coming back in the future with all future cars

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience with Amanda quick turnaround and great

Great experience with Amanda quick turnaround and great communication will definitely be back for any more service on my vehicle highly recommend to any and everybody

Great experience with Amanda quick turnaround and great

Great experience with Amanda quick turnaround and great communication will definitely be back for any more service on my vehicle highly recommend to any and everybody

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Went in for my yearly oil change and get a quote on a

Went in for my yearly oil change and get a quote on a minor interior repair and service was quick quote for repairs was very good scheduling a follow up apt for the repair needed

Went in for my yearly oil change and get a quote on a

Went in for my yearly oil change and get a quote on a minor interior repair and service was quick quote for repairs was very good scheduling a follow up apt for the repair needed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great service with amazing customer service ?

Great service with amazing customer service ?. They got me in and took care of my needs as well as made me aware that I needed to keep an eye on one particular item.

Great service with amazing customer service ?

Great service with amazing customer service ?. They got me in and took care of my needs as well as made me aware that I needed to keep an eye on one particular item.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good as always Customer service is top notch Took longer

Good as always Customer service is top notch Took longer than expected but still very thorough and professional Always helpful and friendly Highly recommend them

Good as always Customer service is top notch Took longer

Good as always Customer service is top notch Took longer than expected but still very thorough and professional Always helpful and friendly Highly recommend them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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She was very polite and my service was quick and they had

She was very polite and my service was quick and they had my vehicle back to me in a short time the Uber ride home was pleasant

She was very polite and my service was quick and they had

She was very polite and my service was quick and they had my vehicle back to me in a short time the Uber ride home was pleasant

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Friendly people and very professional.

Friendly people and very professional. Would recommend this dealership to anyone! We have bought 3 cars from them and have had a great experience each time.

Friendly people and very professional.

Friendly people and very professional. Would recommend this dealership to anyone! We have bought 3 cars from them and have had a great experience each time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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The Service Manager Mark at the Lubbock, Tx Location has

The Service Manager Mark at the Lubbock, Tx Location has been amazing to me and my family. We?ve been getting out oil changes and any repairs done there since we purchased our car and he has gone above and beyond to make sure we are taken care of!

The Service Manager Mark at the Lubbock, Tx Location has

The Service Manager Mark at the Lubbock, Tx Location has been amazing to me and my family. We?ve been getting out oil changes and any repairs done there since we purchased our car and he has gone above and beyond to make sure we are taken care of!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Took my vehicle in for brake pads and oil change.

Took my vehicle in for brake pads and oil change. Service was great. They called an Uber for us to take to lunch and back, at no charge to us, while the vehicle was being serviced.

Took my vehicle in for brake pads and oil change.

Took my vehicle in for brake pads and oil change. Service was great. They called an Uber for us to take to lunch and back, at no charge to us, while the vehicle was being serviced.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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See all 268 reviews