Garavel Subaru

Gary was very respectful and professional. I was able to get my car while I was working. He was consistent and provided all the applications electronically. No waiting or hold ups. The place looked clean and organized as well. And of course I love the car.

We were very pleased with the used Subaru we purchased and the customer service we received at Gravel. Dave Novik was very helpful and honest during the sales process and followed up with us quickly with any questions we had. Upon leaving the dealership with the car, we realized the A/C wasn't as cool as it should be, and immediately called Dave. He called us back quickly and arranged for service appointment options for us. We brought the car in the next week, and after diagnosing that the compressor had to be replaced, Garavel covered the entire cost, and now our kids have a car that not only came with new tires and brakes, but now has a new air compressor. We're all very happy with this experience and highly recommend Garavel sales and service deptartments!

Efficient in urgency of helping me find the right car for me, at the right rate.

From start to finish, working with Gary Baumann and the sales team has been a breeze. Gary was quick to respond to my many questions and took me through all the options that best fit me. And when he went on vacation, he left me in great hands with Byeong Cheon, Bob Chien and Tom Nerreau. I couldn’t have asked for a better experience and I love my new Outback!

Joe was great! He worked really hard to get us a good deal and I am so excited about my new Impreza. Thank you!

I love my new car! Dave and everyone at Garavel Subaru were so kind and helpful. I felt very comfortable working with them and will be back again when I am ready to make another car purchase.

Very nice place to do business. Nice people. Nice cars. Great prices. We highly recommend this place. Make it your first stop!

Dave and company were great. They were incredibly patient with all of my first time car buyer questions and were wonderfully accommodating. I would absolutely recommend Dave and Garavel to anyone interested in buying a Subaru. Professionals, all of them.

Thank you Joseph for your assistance in choosing my Subaru. Also to Teddy and all the team, your professional and knowledgeable advice is appreciated. Everyone was welcoming. it was a treat seeing your lovely canine member, who I'm sure brightens each day. Love my car. Thanks again. Linda koch

I had a great experience with Joe at Garavel Subaru, and I love my new Outback! He was knowledgeable, friendly and no pressure or stress.

I had an exceptional experience leasing the new Subaru Solterra from Garavel Subaru in Norwalk, CT, with Rudy and Teddy guiding me through a seamless and welcoming process. Their professionalism and dedication made the entire experience enjoyable and stress-free. After carefully considering and test driving several models, I ultimately chose the Subaru Solterra for its outstanding driving experience. The test drive highlighted its smooth acceleration, quiet cabin, and overall comfort, which exceeded my expectations. The electric drivetrain provided a unique and responsive feel on the road, enhancing the driving experience compared to traditional combustion engines. Financially, the incentives and programs for electric vehicles (EVs) played a crucial role in my decision. The combination of federal tax credits, state incentives, and rebates significantly lowered the lease cost, making the Solterra an attractive option within my budget. Garavel Subaru offered a competitive leasing deal, further enhancing the affordability and value of the Solterra. The Solterra's environmental benefits and lower operating costs were also major factors in my decision. Its zero-emissions profile aligns with my values, and the potential savings on fuel and maintenance make it a practical and sustainable choice for the long term. Overall, my decision to lease the Subaru Solterra was driven by its outstanding test drive experience, substantial EV incentives, and the professional support from Rudy and Teddy at Garavel Subaru. I am thoroughly satisfied with my choice and look forward to enjoying many miles in this eco-friendly and technologically advanced vehicle. After all...Love - It's what makes a Subaru a Subaru

Working with Michele on our new Ascent purchase was efficient and smooth. She kept in touch thru the whole process and was on top of everything. Highly recommend Michele and Garavel.

I have been leasing Subarus from Garavel for over 20 years and have loved each experience so I keep coming back for more. In the past I worked with Miles Shapiro who was amazing to work with and an equally amazing human. For my last couple of car leases, I worked with Dave Nowik and he is extremely knowledgeable, and goes the extra mile to make sure everything is seamless and is there for you for any issues or questions you may have. Dave is truly working for the customer and is transparent and there are no surprises or hidden agendas. His number one goal is customer service and customer satisfaction at he certainly displayed that with me and is there for you even after you drive off the lot with your car. I strongly recommend Garavel Subaru and Dave Nowik for all of your car needs!!

Vehicle #3 through Garavel Subaru and I couldn't be happier with it! Worked with Dave Novik on both lease and purchase options and he was knowledgeable, attentive and patient as I wavered between models and payment plans. An absolute pleasure from start to finish and I ended up in a car that I love. Thanks to everyone who helped make it happen!

I started with the Garavel Subaru website. Where I found it easy to compare models and trim options online. After finding what I wanted online I visited the showroom on a Saturday after work. Stephen greeted me and helped me choose between the models in inventory and answered my financing and pricing questions. Even though it was close to closing I was able to test drive of the Legacy I was interested in. I decided to purchase the Legacy on Monday morning and took delivery Tuesday evening. It is a pleasure to deal with the folks at Garavel. And thanks to Rudy for making the delivery a smooth experience. There was a minor cosmetic defect in a side panel, Garavel promptly arranged to pick up the car and had it corrected. Thanks

Great people make great deals! Made the process of buying my first car amazing!! Thank you Garavel Subaru !!!

After failing to make a deal at a few other dealerships, I expanded my search radius, and I am glad I did. I called Garavel on a Saturday and I was lucky enough to get Byeong to answer the phone. He was able to answer all of my questions and provide all of the information that I was requesting. Feeling good about the vehicle, I placed a deposit and took the car home 2 days later. It was the best car buying experience that I have had.

This is my 6th Subaru, Dave and the team do a great job. Solterra this time!

This dealership is great. I came in not knowing much about Subaru or any of their cars and left not much later with a brand new car! Everyone there was very nice and helpful.

It was an easy process getting my new car and working with Michele was a great experience.

Rudy was an excellent guide as I determined which vehicle was right for me. He was patient and thorough, and he never pressured me. It was a great experience from start to finish.

Outstanding experience and vehicle. Rudy treated me with respect in answering every question and finding the right model for me. This the only dealership I recommend, my only source for a new car

It was very easy to deal with and Joe my dealer was excellent and very helpful

This is my 4th Subaru from Garavel. Michele was very helpful. Gave me information and let me make up my own mind. Her explanation of the features of the car was the best so far.

Byeong was extremely helpful in getting us a new Forester. He was very patient and answered all of our questions completely. We will definitely use him again in the future!

Rudy was fantastic! Rudy and the Garavel team made buying my first car easy and comfortable.

Michele Dall was great! She recently helped with my leasing and patiently answered all my questions and provided detailed explanations that helped me make an informed decision. She was very nice and professional in all aspects.

People make a business and I can't say enough good things about Michele Dall and Logan Hankins! They were extremely helpful and patient through the whole process of buying a car. Michele even came in on her day off to finalize the details. This is the second car I've purchased from them and I can see why they are the top Subaru Dealership in the area!

The BEST experience of my life in purchasing a vehicle…THANK YOU DAVE!! EXCELLENT!! EXCELLENT!!

Conrad Jury & the Subaru team were exceptional in every aspect in repairing a tricky service issue. Their top priority was my safety-thank you to everyone!

We have leased 6 Subarus from Gravel and always go back to work with Gary Baumann. He is wonderful to work with, friendly, informative and follows up to make sure we are completely satisfied.

I was happy with my salesperson, Byeong, and am very happy with my vehicle. Thank you.

Dave is a real gem! Knowledgeable, polite, but never pushy. I came in with an old Subaru looking for a new one. The trade-in experience was as smooth as silk. Subtracted a couple hundreds from the KBB instant offer, but that’s fine. Nobody’s used car would be showroom ready I guess. The buying experience was also great. Unlike some other salespersons who would do whatever to lure you in for a test drive, Dave first of all gave me an OTD as requested. Once I was there, he guided me through multiple test drives. No exaggeration, no intrusive question, nor urging for a decision. What’s more, after we got a deal, he would still patiently explain to me how to setup the vehicle to ensure smooth transition. That’s how you make a sale through professionalism!

I've been leasing cars for over 15 years from this dealership, Gary has been a delight to work with. He is very professional, attentive to the details and very knowledgeable. This time we leased the all electric Solterra. He took the time to go thru all the features and made sure we understood everything about how to charge the vehicle both at home and at a charging station. He responds quickly to all emails and stays in contact after receiving the vehicle to make sure you are completely satisfied.

I will never buy another subaru after this experience. I purchased a used 2011 OB with low mileage in late 22. I have had nothing but problems with it. It sounds like a tank and rides like a 40 year old vehicle with massive alignment issues (it is a 6 cylinder), and sputters going up a hill like its struggling for air -despite oil changes and filter changes. We paid cash. I had driven it approximately 6 months and less than 20K miles (I had previously called with issues, but of course no return due to CT 3000 mi laws - surprise surprise). Back brakes fell off in April 2023. Back brakes and rotors were done, calipers replaced. September 2023 front brakes and rotors were done, still shaking. Alignment done 2x, tire balancing. There was an issue with a tire leak. It couldn't be plugged (even though there was minimal tread wear. There were four plugs in this "certified" preowned.) I should have known better when after paying CASH, literally CASH, and sitting for several hours for them to take it to their other center for "servicing," and it wasn't even cleaned. Now, I am left with a vehicle that struggles to go between 40-60, shakes, has strut issues and all I drive are clean highway and main roads. No offroading with this piece of junk. Pun intended: steer clear of preowneds from this dealer. Less than 40k driven. Disappointment Level: High

Byeong was amazing!! So friendly, informative and knowledgeable. It was easy to see how he wanted the best for his customer and worked hard to achieve our needs!! Thanks Byeong!!!

Gary is patient and knowledgeable, I’ve always felt comfortable with his sales approach and glad that I just purchased my new 2024 Outback Limited with him 👍🏻

Garavel Subaru is the finest dealership that I have ever dealt with. They are professional and truly work with clients to ensure their needs are met.

Last year(2023), I and my son decided to try leasing the car first, before buying. The sale person Gary Baumann provided us with an excellent service, so we started driving the brand new car from April 26th. However, in about 1 month, we were so surprised to hear the strange noise like whistle and some smells coming out when heating or air conditioner were on. I called the service and was transferred to Ken, with whom I made a check-up appointment. Nothing was found at that time. But, unfortunately, the issue was becoming worse, and I called the service again. They wanted me to drive with someone, which did not make a sense at all: I am not a specialist and explained that the noise comes and goes, and it is difficult to say when it will be be heard again...They also checked for the smell and said that all is okay. I left again, but had to bring the car to service a third time, and brought my son as a witness. Ken and other person from the office, who introduced himself as a manager(I did not see him, however, among any managers on pictures), started blaming me and pointing out that this car is not for me, I have to give it back and that , nobody, except me ,complained about anything.They spoke in a humiliating, offensive manner to us, instead of offering any resolution, because the issue is still there. Today, on 05/30/24, I came for a complimentary car wash offered to me in the card I received by mail due to my B"day.. I made an appointment in advance for 9:30 am and was there on time. I also have mentioned, that when I will bring my car for tire rotation (at 6,000 miles), I still want them to check again for the cause of noise which never disappeared and smell is still present. He started screaming at me that nobody will do anything for me, and this topic is closed. Also, as he said, he does not want to talk to me, or serve me anymore, and gave me the voucher for a free service at the car wash down the road, instead of service at a dealership.Another person, Jerry, who called himself manager as well, started talking to me the same offensive way. I asked for the owner's Mr. Paul Caravel's contact information, but he refused to provide. I left and visited the car wash from the voucher they gave me, however, did not risk to leave my car there and brought both voucher BD invitation back to Jerry and suggested they can wash their car there for free themselves, instead of me. I am retired senior, during my life I owned and drove a different cars , including more expensive , such as Mini, Toyota, etc. I never complained about any issues with the cars and was so happy with a fully respectful and caring services at a dealerships. The service I received at the Subaru in Norwalk, is outrageous, comparable to the Dan Perkins in Milford, with whom I was already in contact. Hopefully, the owner will see my message and will take some measures to resolve the issues to a full customer's satisfaction, as it supposed to be.

Had a pleasant experience especially being out of state. The team, especially Gary, took care of all my needs.