Reviews
Easy Peasy
Although it is exciting buying a new car, I was apprehensive about facing a pushy salesperson and not looking forward to the hassling over options and price. I did not experience any of that with Gary Baumann at Garavel Subaru. He was outstanding; no slick sales gimmicks, no pressure, just great accommodating service. He took the time to give me all of my options and was never pushy. He took the time to make sure I knew how everything worked and was set up properly, including connecting the blue tooth with my phone. . If you're looking for an easy peasy, no hassle experience see Gary at Subaru, I highly recommend him.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Attitude
This was a good experience beginning to end. Our salesman, John, did a wonderful job getting me into a new Forester. This is my second Forester although this time around I chose Garavel. They simply want to sell and lease cars. They are interested in getting your business and not in some overly aggressive manner. I did not need to intital stay in the dealership for the usual two plus hours when the salesman goes back and forth with the manager in the "dance of the cost". Questions were answered quickly and sale/lease terms were easy to understand. I chose this dealership over my previous one that I visited earlier in the day. That says a lot. Lastly, our salesman did a very thorough explanation of the features on the 2018 model.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
No Hassel Experience
Working with Gary was great. He took the time to make sure I understood everything and was comfortable. Overall, everyone was very professional and pleasant. It is a totally different experience than I've had in the past.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Gary Subaru
Excellent knowledge and support. Very helpful. Took the time to work with us. Very good service and suppport. Tom in finance was also very helpful and knowledgeable.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
I would go back to Garavel.
Had an excellent experience requiring minimal effort to find the car that suited my needs. The gentleman that assisted me, John Bonine was courteous and knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience!
Working with John was such a pleasure! He made the purchase process a breeze, even with us coming from out of state. Having our many questions answered quickly and courteously took a lot of the stress out of buying a car, even when we ended up having to speed up the timeline for the transaction. The flexibility and speed with which our situation was accommodated truly helped. Tom spent a lot of time explaining the finance details, and made sure all of our questions were answered. Even after the sale was completed, John's high level of customer service has continued to impress us. We placed a lot of trust in the Garavel team, and we were not disappointed!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Fantastic dealership, great employees
The only dealership in our search for a new car that was not scummy or rude. Sam was helpful, honest, nice, and made the process easy and without stress. I bought a non-Subaru car from their used car lot, but he was still knowledgable and helpful. Awesome!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Fantastic Service
The customer service is outstanding! They are very eager to help. All employees are extremely knowledgeable which made me very comfortable throughout the whole process. My family has purchased or leased five cars from this same dealership. Thank you Garavel!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent experience
Nicole was great. She wasn't pushy, she was very easy to talk to. I knew exactly what I wanted and Nicole didn't try to up sell anything or try to talk me into options that I didn't want. She communicated frequently and kept me in the loop every step of the process. I highly recommend her to anyone in the market for a Subaru.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Review of Garavel Subaru
Everyone at this dealership was a pleasure to deal with. Nicole in Sales made me feel very comfortable and secure with my choice and walked me through the whole process. We will definitely work with them again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car