McGrath City Honda

I’d never thought I’d put “honest” and “car salesman” in the same sentence next to each other but Marcus proved me wrong in the best way! He was down to earth, relatable and so helpful! He answered all of our questions with thoughtfulness and candidacy which truly helped me make an informed decision on buying a new car. I also want to note how great it made me feel that Marcus spoke equally to me and my fiancé. In a male dominated car world- it was the little things that helped me feel seen, cared for and empowered in my car buying experience. There was also a lot of anxiety and sentiment getting rid of my 2005 civic (RIP) but Marcus made the trade in seamless and I still can’t get over that feeling of driving off the lot IN A NEW CAR! Truly there was a lot of emotions going through this process but Marcus stayed honest through the whole thing and I’m forever thankful for the next 180,000 miles in my Honda!

I went from spending approximately $5k in February to no longer giving them my business because of $189. I went in knowing what my issue was. Something with my brakes was sticking out which they had worked on in Feb of this year. Second I knew my starter was going bad because Auto Zone tested it. However the advisor talked me into getting an electrical test versus a quote for a starter. His reason being that Auto Zone tools are “less reliable”. He also tried to get me to get other work done that I declined which was fine. However when I found out that the quote for the starter was more than what I knew it should be I declined the service. Given my prior service costs that I racked up there, with the same advisor, the work that I still got done with them aside from the starter (that came out to be about the same price of the electrical test), and the error they made on my brakes I was naive enough to believe that they would waive the electrical test. Especially since I paid them for telling me what I already knew. I could have just gotten a quote and my brakes corrected without paying a dime. However, you live and you learn. Trust those “free” tools at Auto Zone folks. Don’t let these “certified” dealerships swindle you. Especially since another location originally told me my battery failed and it was Auto Zone tool that identified it was the starter and not my battery. While concluding my service at Honda and expressing my dissatisfaction about paying for the electrical test the advisor had the nerve to tell me “So you won’t feel bad if you come back in 30 days we’ll deduct that from the price of replacing your starter”. Lol so I won’t feel bad? How about so I won’t feel like you played me. Plus the price will still be more than it should be. Yet and still I will be continuing my car service needs at another Honda location. Thanks but no thanks. I was trying not to name the advisor but it requires me to on this site.

Very professional and helpful with everything concerning the maintenance of my car and that’s appreciated seeing that the service was great.. I would recommend McGrath dealers to family and friends!

I went from spending approximately $5k in February to no longer giving them my business because of $189. I went in knowing what my issue was. Something with my brakes was sticking out which they had worked on in Feb of this year. Second I knew my starter was going bad because Auto Zone tested it. However the advisor talked me into getting an electrical test versus a quote for a starter. His reason being that Auto Zone tools are “less reliable”. He also tried to get me to get other work done that I declined which was fine. However when I found out that the quote for the starter was more than what I knew it should be I declined the service. Given my prior service costs that I racked up there, with the same advisor, the work that I still got done with them aside from the starter (that came out to be about the same price of the electrical test), and the error they made on my brakes I was naive enough to believe that they would waive the electrical test. Especially since I paid them for telling me what I already knew. I could have just gotten a quote and my brakes corrected without paying a dime. However, you live and you learn. Trust those “free” tools at Auto Zone folks. Don’t let these “certified” dealerships swindle you. Especially since another location originally told me my battery failed and it was Auto Zone tool that identified it was the starter and not my battery. While concluding my service at Honda and expressing my dissatisfaction about paying for the electrical test the advisor had the nerve to tell me “So you won’t feel bad if you come back in 30 days we’ll deduct that from the price of replacing your starter”. Lol so I won’t feel bad? How about so I won’t feel like you played me. Plus the price will still be more than it should be. Yet and still I will be continuing my car service needs at another Honda location. Thanks but no thanks. Just be lucky I’m not in a petty mood to name the advisor like I typically would 😌

Checked out car & let me know what needed to be done to keep me driving safely.

Our service advisor Alfonso did a fine job reviewing our2018 CRV for additional work,Iwould recommend service customers go to him just for personal advice about newer Honda’s.Good job!!

I worked with Alphonso, he made the process very easy, and explained things well. I will be returning for future service needs.

Marcus was extremely helpful and attentive through the whole process. The entire staff was friendly and made the whole car buying process the best experience I have ever had in a car dealership. I would highly recommend you give McGrath City Honda a chance to earn your business for your next vehicle purchase!

Marcus was extremely helpful and attentive through the whole process. The entire staff was friendly and made the whole car buying process the best experience I have ever had in a car dealership. I would highly recommend you give McGrath City Honda a chance to earn your business for your next vehicle purchase!

I had a service appointment. I ended up waiting over 3 hours for a standard oil change.