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McGrath City Honda

(1,924 reviews)
Visit McGrath City Honda
Sales hours: 9:00am to 8:00pm
Service hours: 6:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 6:00am–7:00pm
Tuesday 9:00am–8:00pm 6:00am–7:00pm
Wednesday 9:00am–8:00pm 6:00am–7:00pm
Thursday 9:00am–8:00pm 6:00am–7:00pm
Friday 9:00am–8:00pm 6:00am–7:00pm
Saturday 9:00am–6:00pm 6:00am–6:00pm
Sunday Closed Closed
New (877) 398-8299 (877) 398-8299
Used (888) 316-6411 (888) 316-6411
Service (877) 276-9288 (877) 276-9288

Reviews

(1,924 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McGrath City Honda from DealerRater.

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2016 CR-V TOURING!

Will Jordan is the go to man for a car. He was professional and very knowledgeable of what he sells. I wouldn't have bought my new 2016 CR-V TOURING from anyone else. I got a good value for my Corolla and fell in-love with my new ride. It did take a couple hours to finish but its done! Call in, get an eprice from them and make sure to ask for Will!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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JAMES!

James Williams is the man to go to when buying a car, period! I had this car that I was paying way too much for. I wanted a Pilot but ended up in my BRAND NEW 2016 Accord at a price I am not complaining about. He made the impossible possible. The staff here is great and the cars speak for themselves. I am a very satisfied customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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HONDA CRV!!!!

Michael I the sales rep helped me find the best car for me. He was friendly and funny witch made this experience very enjoyable. I will recommend that all of my friends and family buy there cars from McGrath City Honda. Michael gave me the best deal in the house. The car is driving fantastic . Thank you for the wonderful service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Bait and Switch, Lies, ZERO Negotiation

McGrath City was the worst of any Honda dealer I have talked to. Made phone calls over the last few months to probably 30+ dealers in the process of buying two used cars. McGrath was the only one that REFUSED to negotiate via phone/email. They won't take an offer unless you come in, and keep saying, "your presence is your power here." Which must be some cheesy BS slogan one of their higher-ups came up with. I was assured they'd negotiate in person. Repeatedly. Days later I drive an hour from the suburbs, and test drive a 2013 Civic advertised online as a Honda Certified used vehicle. The car was nice, I loved the vehicle. I would have bought it at the right price and made that clear to the salesman. We get back to the desk and I tell him I know they bought this car at auction (meaning I know they bought it cheap). The salesman tries to say that it was never auctioned, it was a lease. I make him scroll down the CarFax to where it clearly states that they bought it at auction. Then he tries to tell me that all leases get sent to auctions, and you can't buy a lease from the dealer that leased it. Which is not true. He then tells me the car, advertised on their own site as Honda Certified Pre-Owned, is not *actually* certified at all. He calls it "pre-certified" and tells me I can pay extra over the top of the online price if I want it to be "fully certified." So there's false advertising to go with all the other nonsense so far. Pre-Certified is not a thing. It's Honda Certified or it isn't. Claiming that and then up-selling $1,000 extra for a car that COULD be certifiable is a bait and switch. I checked again before writing this review, they advertise the car as Honda Certified on its listing. Again, I've talked to Honda dealers all over the eastern U.S. and not had these problems. So I make them a reasonable offer for a non-certified 13 Civic LX, 33K miles, bought at auction. I based my offer on a number over the wholesale value, but not quite as high as full Edmunds trade-in value. As we know, when NEGOTIATING, the two sides start a bit far apart, and then work toward a compromise somewhere in the middle. All the while they brag about their prices being the lowest in 11 states or some such meaningless stat. Saying the price must be great, that's why I'm here, I won't top it. They didn't make a counter offer whatsoever. They dwelled on how ridiculous they thought my initial offer was, desked it twice, and sent the sales manager over. Manager gives no alternate scenarios, just "I can't possibly begin to consider your offer. Our prices are so great, you won't beat this." I asked him what he could do on price, and he again made no counter. Insisted on full web price and tried to convince me that the online price is NOT the same as list price, it's already a very special deal they can't top. So I left. No counter-offer, when I walk, no wanting to know what kind of price I could come up to. They let me walk. Meaning my trip was a waste of time after I was clear on the phone that I wasn't interested at full price, and led to believe they WOULD negotiate once I arrived. I go straight to a nearby Honda dealer, drive a '13 Civic, same mileage, fully Honda Certified (for real this time) and quickly get down to a price about $1,000 below McGrath's web price even though this dealer's original list price was $500 above McGrath's and their car wasn't bought at auction. Still over budget, I called a Honda dealer in Wisconsin and had my first offer accepted on the phone for a nearly identical '13 Civic, again FULLY certified, for $1,500 under McGrath's price. Since I loved the car (just not the treatment) at McGrath I called to see if they'd match price. They wouldn't. Don't waste your time. These liars belong in one of those shacks in a parking lots with a name like "Krazy Kool Kars 4U!" selling salvage-titled garbage.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Amazing First time experience

Today i purchased my first car. It was an amazing experience and i don't think i could of gotten thru it without Robert Gil. You made my experience an awesome one. You were so patient with me and answered all my questions. I cant wait to tell family and friends about my experience and recommend where to go and to make sure they go to see Robert Gil. I cant thank you enough for helping me and making me feel so comfortable about my decision.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2nd Car; Great Experience!

This is the second time I have experienced great professionalism at this Hyundai location. I was thoroughly happy. Thank you so much for this experience. I have told all my teacher friends and they are considering buying from this location as well. Robert Gil was so patient, understanding and knowledgeable about the cars and trucks. We were very thrilled with the good deals we received as well. All around, this was a memorable, great experience. Every single person I encountered was professional and enthusiastic about my car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dave Kazarian Rocks

Just wanted to send my appreciation for your working with us to purchase Katie her first car. She is absolutely thrilled! You probably remember, as I do, the excitement when we got our first car--must have been almost 50 years ago, right? At least it was for me. Thank you for being patient with us and for working with us in such a professional way. I really appreciated your helpful advice and direction during the purchase. You helped us make an excellent decision. I am most grateful for your kindness in advising us just as if this were your daughter, making sure she was in a safe and reliable car. I really regret to know that you will be retiring soon. You are certainly one who would have had our business in the future. As I said, I wish you could sell me a McGrath Lexus, which I will hopefully be purchasing in the next couple of months. You are the best! How lucky were we that you came out to the lot to meet us yesterday! My best wishes to you in retirement. Regards, Lynne Williams (and Katie too)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great customer service

I had a very excellent car buying experience for my first brand new car. Marcus, went above and beyond and didn't everything he could to help me get the best deal. I highly recommend going to Mcgrath City Hyundai and asking for Marcus. I will be back in the future to purchase another vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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shopping with mcgrath

I had a pretty good experience at Mcgrath, I spoke with Joslyn initially and she let me know the price was negotiable and that they honored the cars.com price even though it was higher on their website!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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College Student First Time Buyer

December 21, 2015 was the day my life change for the better because I finally gotten me a car. My mother and I was planning on going car shopping for that entire day and McGrath City Honda was the first place that we went too. And I can say that we never looked back at any other stores. When we arrived and looked around the lot for a little bit Sarge Sakinovic came across the street with a bubbly personality. From that point on everything was smooth sailing. Mr. Sakinovic was friendly, polite, easy to talk to, hard working man and everything an more you'll seek in a person when your making your first big purchase. And the atmosphere of everyone else that came an greet us were pleasant. Definitely a place that will fill you with tons of drinks from water, coffee, lattes and many more and the sugar cookies were awesome. Overall, I had an excellent experience and I am in love with my honda civie hybrid. THANK YOU MCGRATH CITY FOR YOUR UPSCALE CUSTOMER SERVICE!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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