BMW of Carlsbad

BMW of Carlsbad was great to work with, quick and easy. We worked out the deal, once agreed the car was delivered within 2 days. Would recommend this BMW dealership

BMW of Carlsbad has a great selection of cars, and we worked with a very knowable salesperson.

I have very mixed feelings on this dealership. My girlfriend and I bought two used cars at the same time, each with very different experiences. We worked with Martin who was great from a sales perspective and we both feel like we got a good price on our cars. For my purchase, I would have given 5 stars if I didn't experience what she has been going through with her purchase, but I also didn't have to bring my car back for service. For me, financing was fine and pretty normal transaction. In her case, I think she's going to rate 1 star as there's been issues for weeks on just getting the financing through her credit union. Also, she brought her car in for their warranty service and it's not like other BMW dealerships we have worked with in the past. So far, her car has been longer in service than her own possession and her service advisor is poor at providing updates, if any. The one saving grace is she was able to get a loaner car even for purchasing a used car, but the service center has a lot of work to do. Also, we received complaints from her credit union with respect to Steve, the finance director treating her long time bank very poorly and being disrespectful. His behavior lacks professional and has no place in business. In summary, you may be able to buy a good deal here but I would look elsewhere for service.

The dealership was beautiful. It was the nicest I have been in. Impeccably clean and the people were wonderful.

Very professional and friendly. The appointment with the person who walked me through all the features with endless patience was particularly useful and appreciated.

We brought our suv in for a transmission issue. The staff set us up with a nice rental that fit our family size and needs. Keith, in the service department, kept us up to date on the progress of our vehicle's repairs. He also worked on our behalf with the warranty provider to get our vehicle back on the road. I will be using BMW of Carlsbad for all my vehicle service in the future.

My car warned me that my brakes were malfunctioning and to get to dealer soon. Dealer found problem and it’s fixed. Great job BMW.

They were great , easy and professional to work with! I highly recommend them. Jay my sales person was awesome.

Bjern Larson does not have good customer service skills He doesn’t answer his phone and doesn’t reply to voicemail messages He called to give me an estimate and never told me my car was going to stay an extra day Then after calling Sales at 5 pm the next day to ask if I could go pick up my car I was told that Bjern was gone for the day I called the next day and again tried another phone number to track him down and he said oh your car is staying here until Tuesday bc we had to order parts He never called me as a courtesy to let me know that my parts were ordered and that my car was staying longer

Worst customer service you will ever get in your life. Don’t even bother going here