Reviews
Alex_fb6
i was looking for a car for weeks in many dealership but my credit is very low and they ask me too much for down payment but i found the car i want it in gulf coast Auto sarasota and Hazem help me out to get the car with low down payment and monthly payments,, He was honest, knowledgeable, and extremely responsive throughout my entire buying process. I highly recommend Hazem!.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
First time car purchase.
The gentlemen at Gulf Coast were fantastic. Their straight forward style of sales made my first automobile purchase a painless and pleasant experience. They were also able to navigate through the uncharted territory of my scenario.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Withholding knowledge of substantial damages
I’m not sure what this company’s reputation is in the local area, but I would strongly caution against buying from them out of state. I purchased a 2004 F250 Harley Davidson Edition (VIN 1FTNW21P94EC16725) with 79k miles, 1 owner, listed as “mint truck” (currently listed as “nice”) and rust free. “Mint” under any circumstances will naturally be relative to the vehicle’s age, but I’m certain that under no circumstances could “mint” be used to describe a vehicle in need of $4000+ worth of major body work, as determined by 3 different repair estimates of $3700, $3900 and $4900, respectively (there were additional damages but allotted writing space warrants brevity). After viewing over 40 pictures online, speaking with 2 sales reps in addition to the general manager, and asking several times if there was anything that could be seen or was known to be wrong with the truck, I was repeatedly assured that there was not. The GM even stated that this was “the nicest truck of this year range and model he ever had on the lot in his 14 years there”. After paying $900 to have it delivered, I noticed significant damage to the top of the cab within minutes of it sitting in my driveway. Also, the missing weather stripping had allowed water to seep in around rear window seal (rear power window also does not function properly). Their remediating offers were 1. $1500 refund and call it good. 2. I pay shipping back, they “fix” it without actually repairing it for roughly $700, most likely with a hammer, bondo and paint match (GM’s blindly made guestimate….which to be so adamant in one’s conviction that the estimates from 3 highly reputable body shops, each in business for well over 20 years were essentially wrong and overpriced, while concomitantly admitting to having no auto body experience of your own as per our conversation, is a bold statement indeed when made in absolute ignorance), and 3. I pay return shipping, contract is cancelled and funds returned…minus shipping. All offers were not only insulting, but highly frustrating as the truck never should have left the lot like that, which the GM interestingly stated himself in one of our several phone conversations. After the third estimate, which I had solely for a good 3 figure average to send to my attorney for small claims court, I decided to return the truck as there was additional (and pretty severe) rust found on the crossmembers under the bed. Parts of the undercarriage had also been spray-painted in an effort to hide….surface rust most likely. Essentially, a $4000-$5000 repair could have easily turned into a few to several thousand more. Lots of other cosmetic issues with this truck and no reasonable person, including judge and jury, would believe that such damage could be overlooked by so many people when I found it within minutes and minimal effort. Burden of proof to the contrary falls on the dealership. Purchase agreement had to be signed and payment made before they would post for shipping, so no prior inspection could have been made. If buying out of state, review Florida’s Unfair and Deceptive Trade Practices Act, which covers attorney fees in addition to repair costs if you feel the vehicle is actually worth keeping. The truck is now listed for the same price as it was initially, $21,888. It is highly unlikely that any repairs were made as they simply changed one word in the posting, “mint” to “nice”. Lastly, after they received the truck, it took 5 business days of constant calling and hounding for them to initiate my refund. “As is” and tricky fine lined purchase agreements are not always a “gotcha” regarding legal recourse, it just depends on your specific circumstances, determining the actual “worth” of the vehicle and finding the right attorney(s) dealing with this kind of thing (for future reference Gulf Coast Auto, fix yourselves). No need for reply unless you feel it absolutely necessary or that any of aforementioned statements are untrue.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
This place sucks
When you think you made a deal with them and get there 2 hours later to sign papers and pick the truck up and you walk in on them doing paper work with someone else . So messed up. They did the dirty number on us.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I had THE BEST buying experience here!!!
Go see Mark and Steve at Gulf Coast Auto Brokers of Sarasota!!! I had the best buying experience ever here. There was no pressure, super accommodating, fast sales process, nice dealership with a great selection of cars. They went out of there way to work with my financial situation and I couldn't be happier with the sports car I bought from them. I will continue to buy all my cars there from here on out and highly recommend you go down there and personally see what I am talking about. You won't regret it! Go join the FAMILY!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bought a Car from 500 miles away! Great Experience
Fair, Honest and Efficient Team. Just purchased my dream car from them from 500 miles away. They are shippng it to me for a very reasonable fee. Great to work with remotely, and very reasonable, informative, and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Rip off Car!! Don’t ever go to this dealership!!
Do Not Ever Buy a car from this dealership!! Biggest rip off ever!! Buyer be ware!! They will nickel and dime you and will not follow through with anything!!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
customer
Driving up, I was concerned....it’s not the kind of dealer I was used to dealing with. But they had a used car that I was interested in, for my daughter. We left in about three hours with a great car for her and what I considered to be a fair deal. What else could you ask for? The staff was amazing, and more than accommodating...considering it was Sunday and Mother’s Day to boot. The two young men and young woman who took care of us were courteous, professional and efficient. We talked to mama and grandma while paperwork was being done and we were at ease through the whole process. We had the forethought to get pre-approved with USAA prior to going in, which made it a lot easier on all of us...but I was very happy with the whole experience. Thanks, to the team at Gulf Coast!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience!
I had been checking out a Ford Fiesta listing online and decided to give them a call and see if I could schedule a time to visit. A couple hours later I show up at the dealership and Mark had already pulled the car around for me. He was very helpful in pointing out both the pro's and the con's of the car which is a trait that's hard to come by in the auto industry. After test driving the Fiesta, he was extremely helpful streamlining the paperwork and making the process as easy as possible for me. I would highly recommend any potential customers check this place out! Ask for Mark.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Fantastic experience!
We wanted a fun car, that did not break the bank, so we decided to look at a used BMW. We had found the car on-line and Mark had it ready when we arrived. We were very tentative about buying used, but Mark put our fears to rest. We bought it that day and LOVE it. We have had it for a month and we are thrilled. Mark is not your typical "used car sales guy". He was very down to earth and we felt comfortable doing business with him. We could not be happier!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car