Reviews
Easy enough to make appointment, and didn't take too
Easy enough to make appointment, and didn't take too long. I don't know if service was good or not, because what was being done was not discussed with me. I brought it in for scheduled service B, wasn't told what that included and afterward nothing about what was done was discussed with me. A few things I was able to decipher off of the invoice.
Easy enough to make appointment, and didn't take too
Easy enough to make appointment, and didn't take too long. I don't know if service was good or not, because what was being done was not discussed with me. I brought it in for scheduled service B, wasn't told what that included and afterward nothing about what was done was discussed with me. A few things I was able to decipher off of the invoice.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback. We appreciate you taking the time to share your experience at Mercedes-Benz of St. Clair Shores. While it's great to hear that scheduling your service was easy, We understand your concerns about the lack of communication regarding the details of your service. We strive to ensure our customers are fully informed about their vehicle services. Please feel free to contact us directly, so we can address your concerns and improve our communication in the future. Thank you for choosing us! Thank you, Mercedes-Benz Customer care - (586) 773-2369
Service, tech knowledge, communication, and personable,
Service, tech knowledge, communication, and personable, clean facilities, vehicle model variety available to interact with
Service, tech knowledge, communication, and personable,
Service, tech knowledge, communication, and personable, clean facilities, vehicle model variety available to interact with
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
To say thank you is not enough, Bobby! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Mercedes-Benz of St. Clair Shores again! Thank you, Mercedes-Benz Customer care - (586) 773-2369
Excellent Service
The staff was excellent. I called earlier in the day, and without an appointment my vehicle was taken and serviced.
Excellent Service
The staff was excellent. I called earlier in the day, and without an appointment my vehicle was taken and serviced.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Tyrone, and thanks for your kind words! We appreciate our team here at Mercedes-Benz of St. Clair Shores and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Thank you, Mercedes-Benz Customer care - (586) 773-2369
Emergency repair
you took the car without an appointment. I am leaving for Florida in two days.
Emergency repair
you took the car without an appointment. I am leaving for Florida in two days.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback, Arthur. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Thank you, Mercedes-Benz Customer care - (586) 773-2369
Superior Service
Great, positive atmosphere! Beautiful facility and Great staff! I was acknowledged as soon as I came through the door. Kelvin is the GREASTEST Salesman EVER!!!
Superior Service
Great, positive atmosphere! Beautiful facility and Great staff! I was acknowledged as soon as I came through the door. Kelvin is the GREASTEST Salesman EVER!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much, for your unwavering support and for brightening our day with your kind words, Linda. We are truly grateful to have a community that is so supportive. Take care! Thank you, Mercedes-Benz Customer care - (586) 773-2369
Great Service
It was one of the most rewarding experience , very professional and listen to my every concern. Salespeople was very knowledgeable , reassuring as I was moving into another class of comfort of in purchasing my dream car.The young man greeting me as soon as I walked was reassuring to me that made me feel welcome . May God continue to bless dealer ship and staff !
Great Service
It was one of the most rewarding experience , very professional and listen to my every concern. Salespeople was very knowledgeable , reassuring as I was moving into another class of comfort of in purchasing my dream car.The young man greeting me as soon as I walked was reassuring to me that made me feel welcome . May God continue to bless dealer ship and staff !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Fleeta, we love hearing about customers who have had a terrific experience at Mercedes-Benz of St. Clair Shores. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions about your new vehicle. Thank you, Mercedes-Benz Customer care - (586) 773-2369
Facilities, clean great service
Everyone was nice and helpful and fast, courteous, friendly, all I have i’m sorry I cannot think of anything else at this moment.
Facilities, clean great service
Everyone was nice and helpful and fast, courteous, friendly, all I have i’m sorry I cannot think of anything else at this moment.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sandra, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Thank you, Mercedes-Benz Customer care - (586) 773-2369
Great sales team
Nice sales team. Supportive and dedicated. Rizk and Steven did a great job. Thank you for the good work. My experience was good and fast for the new purchase.
Great sales team
Nice sales team. Supportive and dedicated. Rizk and Steven did a great job. Thank you for the good work. My experience was good and fast for the new purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review of our sales team. We're glad to hear that you had a positive experience with us and look forward to seeing you again soon! Thank you, Mercedes-Benz Customer care - (586) 773-2369
Best shopping experience
Alan and Charles went above and beyond for me and my wife. We came from Illinois and they made everything so easy as soon as we got to the dealership.
Best shopping experience
Alan and Charles went above and beyond for me and my wife. We came from Illinois and they made everything so easy as soon as we got to the dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Aeune, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Alan and Charles went above and beyond for you and your wife. If you have any additional comments and/or questions, please feel free to contact us directly! Thank you, Mercedes-Benz Customer care - (586) 773-2369
First One
Quite personal, multiple staff involved to close the deal. They allowed me to come in the showroom after work. They stayed and completed the deal after they were supposed to end their workday, now that's dedication and great customer service.
First One
Quite personal, multiple staff involved to close the deal. They allowed me to come in the showroom after work. They stayed and completed the deal after they were supposed to end their workday, now that's dedication and great customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for taking the time to provide such great feedback, Kennyetta. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it’s encouraging to know our team was able to show you our dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs. Thank you, Mercedes-Benz Customer care - (586) 773-2369