Reviews
Exceptional friendly, efficient, professional service
Mariah provided phenomenal service! She was extremely efficient, proactive & helpful! She worked very hard to provide us the best possible outcome! I would definitely recommend her & request her help in the future!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. We do hope we can be of assistance in the future. Take care! Thank you, Mercedes-Benz Customer care - (586) 773-2369
5 Star Customer Service
My experience with Mercedes Benz- Saint Claire Shores was amazing! Sterling Yowell, My leasing consultant went above and beyond to ensure my experience was amazing! He was knowledgeable, flexible and attentive! He brought my dreams to reality! Many thanks to Rizkallah Bakirtzoglou and Charles Biggs for doing their best to work with me and making sure I had everything I needed at a good price.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are extremely grateful to receive such an outstanding review, Shardae! Feedback like yours lets us know that we are meeting our organizational goals for providing excellent customer service while getting you into the vehicle of your dreams. We could not be happier to hear that Sterling was able to do this for you and we encourage you to contact him or stop by if you have any further automotive needs. Thank you, Mercedes-Benz Customer care - (586) 773-2369
great service
The service appointment was timely made; the personnel were professional; and the service was completed within the projected time frame.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience, Jeffery! If you ever need anything in the future, please don't hesitate to let us know. Take care! Thank you, Mercedes-Benz Customer care - (586) 773-2369
First Mercedes
Sterling was our sales rep. He was super personable and extremely knowledgeable about our car. Raz, the gm, spoke to me personally on the phone before we came over as we live 2 hours away in Battle Creek. I emphasized how important honesty was to me in all aspects of the purchase. He gave me a price over the phone and it wasn't a penny more than that when we arrived. Charles was our financial resource and made the signing very easy to understand. He also explained our extended warranty choices allowing us to make the best choice for us. Upon completion of the sale, all three of these fantastic men seeked us out, shook our hands, thanked us warmly, and welcomed us to the 'Mercedes family'.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Thank you, Mercedes-Benz Customer care - (586) 773-2369
10,000 mile service.
Just went in for a 10,000 mile service. I waited for my car. No issues. Waiting area was comfortable and clean. Refreshments were offered. No issues.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
To say thank you is not enough, Leonard! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Mercedes-Benz of St. Clair Shores again! Thank you, Mercedes-Benz Customer care - (586) 773-2369
great car buying experience
The salesman Sterling at Mercedes Benz in St Clair Shores was so awesome, We would recommend him to everyone. We were so impressed with him we ended up going back and buying a second vehicle from him. The experience was fantastic and the staff was awesome as well. We built a great relationship with Sterling. Thank you so much for a great experience. God Bless this dealership. Thank you Frank
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us, Frank! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Thank you, Mercedes-Benz Customer care - (586) 773-2369
Great low pressure sales experience.
Alvin was super easy to work with. It was nice to have a person who wasn't high pressure and answered all my questions. The last Mercedes I bought was in a high pressure sales environment and it was such a turn off. Charles the finance manager explained all my options well and I feel I was able to make an informed decision. I had some questions after the sale and they were answered promptly -- I never felt rushed or blown off. Also worth noting the lobby and waiting area is super nice.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kenneth, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Mercedes-Benz of St. Clair Shores. Please feel free to contact us if you have any questions on your new purchase. Thank you, Mercedes-Benz Customer care - (586) 773-2369
Great facility, great service including snacks
Your sales person and manager and finance personal are very pleasant helping me with vehicle and budget I was looking for
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rosario, thank you for sharing your feedback about your experience. We're glad to hear that you found a great deal on the car you wanted. If there is anything else that our team can assist you with, please let us know! Thank you, Mercedes-Benz Customer care - (586) 773-2369
Great service
The assistant was very attentive to my needs and what I was looking for. He was also very patient in familiarizing me with my new vehicle, the best!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
James, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Thank you, Mercedes-Benz Customer care - (586) 773-2369
Great service!
Friendly service. I felt welcomed, unlike the very first time I brought my vehicle in for service. I will return to this location again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Thank you, Mercedes-Benz Customer care - (586) 773-2369