Landers Toyota of Northwest Arkansas

John Rangel went above and beyond to make sure that I was happy with my purchase.

Bought a new vehicle in 4 hours, start to finish! Jeremy and Joseph were courteous and organized! It was an overall pleasant experience.

Friendly fast service with free WiFi in a very comfortable waiting area. I’m always surprised with how quickly they call my name. I love the free car washes, too!

Historically I have had outstanding service on my vehicle. However, on this recent service, no one brought to my attention that the battery terminals were very corroded, and needed immediate corrective action. Consequently, three days after leaving the dealership my vehicle battery died in a rural isolated location, when the temperature was 96 degrees. I had the battery tested and was told it was bad. If I had been told the condition of my battery at the time of service, I could have purchased a new battery at the dealership service center.

Good personal service short wait time on spot estimate nice car wash Barry very professional and friendly

I was lied to multiple times about when my car was going to arrive and how it was tracked. It took over 7 weeks for the car to come in when at one point I was told it would be there the week after I bought it. My salesman was rude to me on the phone when I tried to call him for an update. I also know for a fact that my car was sitting in a port for at least a week but most likely longer with no trying to do anything about it because I was told that the manager has been calling on other peoples cars but not mine. There was also zero communication with me other than what I initiated until a complaint was made. Promises were not followed through on and I got nothing but a sorry for the long wait for all of my troubles. The only reason I didn’t give it one star was because 1 manager was nice and got things moving after I complained about how I was treated.

Trenton was very helpful and not pushy at all. He was able to make himself available for us as needed. Always positive. It was nice to be able to take a test drive without a salesperson. I feels more relaxed and we were more able to CB heck every thing out that we felt we needed to.

Representative was great at communicating what was happening, what needed to be done and when. It was ready when promised. Polite and caring team!

Marty May at Steve landers in Rogers, AR was so wonderful to work with! He took several phone calls from my wife and I before we ever set foot on the lot! Once we got to the dealership he made sure we were looking at our price range and gave us a good honest opinion on the Tacomas. We will not go to anyone else for our future vehicles! Beat customer service from everyone.

Happy from beginning to the end. Gave me best price on trade-in and couldn't be happier.