Jacky Jones Ford-Lincoln

Rectangle 48
Sales 8:00 AM - 7:00 PM
Service 8:00 AM - 6:00 PM

Jacky Jones Ford-Lincoln Hours

Sales

Monday

8:00 AM - 7:00 PM

Tuesday

8:00 AM - 7:00 PM

Wednesday

8:00 AM - 7:00 PM

Thursday

8:00 AM - 7:00 PM

Friday

8:00 AM - 7:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since January 2007

Welcome to Jacky Jones Ford Lincoln! Located in Sweetwater, TN, Jacky Jones Ford Lincoln is proud to be one of the premi

...

er dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Jacky Jones Ford Lincoln a good one for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place. Contact us online for your No-Obligation Internet Price Quote from our Internet Department.

""BIG CITY SELECTIONS, SMALL TOWN PRICES""

Service

Tire Rotation

$39.95 and up*

Air Filter Replacement

$24.95 and up*

Multi-Point Inspection

Complimentary

Wheel Alignment (4WD)

$79.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
150 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 12, 2018

    They did a fast job doing the repair of the recall part on my vehicle.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    David, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! ...Safe travels!

  • 4.0 out of 5
    September 19, 2018

    While I have purchased this Lincoln MKZ Hybrid vehicle new in 2014, this most recent visit was for routine servicing of the vehicle. The time I waited... on site was adequate, but still over an hour past appointment time. Also, I do not like being shown an air conditioning filter (or any other part to be replaced) in the presence of other waiting customers. The plastic sticker showing "Next Service Date/Mileage" was not applied to the corner of the windshield, but was laying on the dash.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for taking the time to leave your honest feedback. If you would like to discuss your experience further, please give us a call. We are always h...appy to help!

  • February 20, 2016

    There was a time when all "hometown" dealerships treated their customers like old friends. I thought those days had gone, but Lori Boles and the team at... Jacky Jones in Sweetwater have restored my faith in the car buying experience. Having found a an extremely low-mileage but well-equipped Ford Edge on Cars.com, I was quickly contacted by Terry (one of the sales managers... yes, a sales manager was actually personally responding to an Internet inquiry). He put me in touch with Lori, who immediately called me and let me know that the very vehicle I was looking at was actually her own just-returned trade-in. She had very obviously taken exceptional care of this vehicle, and had it waiting for us the moment we arrived for a test drive. It was exactly what we were looking for. Lori and Kevin (one of the financial team) guided us through the entire sales process, from agreeing to a price to accessing a value for our trade-in to completing all of the required paperwork in less than 90 minutes. It was amazing to see an operation come together like clockwork, but without once making us feel like we were "just a customer." In short, if you live in east Tennessee -- heck, if you are just driving through on I-75 -- and you want the kind of customer service your parents received fifty years ago and you thought you'd never see again, take the drive to Sweetwater and let Lori, Terry, Kevin and the entire Jacky Jones team prove that a car buying experience can still be fast, friendly and with the kind of hospitality you deserve.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jim- Thank you for your kind comments and sharing your thoughts with the online community. Your review reflects our values and that "folksy" hospital...ity that we want every customer to experience at our dealership. Welcome to the Jacky Jones Ford Lincoln family!

  • 4.0 out of 5
    August 10, 2018

    We purchased a pre-owned Taurus from Jacky Jones and this was our first oil change since that purchase. The service department was very professional, did... the work in a short amount of time and explained the service in detail verbally and in writing. First time experience was impressive.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate you taking the time to leave us feedback on your visit! We hope you continue to choose Jacky Jones Ford Lincoln, Inc. for all you...r vehicle needs! Take care!

  • 5.0 out of 5
    July 25, 2018

    Very pleasant experience. In and out in a reasonable time.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Debra, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

  • 5.0 out of 5
    July 20, 2018

    I was pleased as I always am. Service is great and the service people are always very accommodating.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tracie, your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy... to assist you! Safe travels!

  • 5.0 out of 5
    July 2, 2018

    I bought truck from this dealer and have always let them handle any service that I need

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 3.0 out of 5
    June 29, 2018

    did not fix usb port. The USB port will not charge my cell phone.

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    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    May 25, 2018

    Always great service, facilities always maintained, customer service outstanding, great prices.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Steve, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please let us know if there is ever anyth...ing else we can do for you! Safe travels!

  • 5.0 out of 5
    May 18, 2018

    Excellent. Professional & timely with service completion.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thelma, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, w...e will be more than happy to assist you! Safe travels!

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