Jacky Jones Ford-Lincoln

4.8 out of 5 (4.8) 143 reviews

Dealer on Cars.com since January 2007

Currently in stock!


Today's Hours

Sales 8:00 AM - 7:00 PM
Service 8:00 AM - 6:00 PM
Mon 8:00 AM - 7:00 PM
Tue 8:00 AM - 7:00 PM
Wed 8:00 AM - 7:00 PM
Thu 8:00 AM - 7:00 PM
Fri 8:00 AM - 7:00 PM
Sat 8:00 AM - 5:00 PM
Sun Closed
Mon 8:00 AM - 6:00 PM
Tue 8:00 AM - 6:00 PM
Wed 8:00 AM - 6:00 PM
Thu 8:00 AM - 6:00 PM
Fri 8:00 AM - 6:00 PM
Sat 8:00 AM - 3:00 PM
Sun Closed

Reviews

4.8 out of 5 4.8
143 lifetime reviews.
  • February 20, 2016

    There was a time when all "hometown" dealerships treated their customers like old friends. I thought those days had gone, but Lori Boles and the team ...at Jacky Jones in Sweetwater have restored my faith in the car buying experience. Having found a an extremely low-mileage but well-equipped Ford Edge on Cars.com, I was quickly contacted by Terry (one of the sales managers... yes, a sales manager was actually personally responding to an Internet inquiry). He put me in touch with Lori, who immediately called me and let me know that the very vehicle I was looking at was actually her own just-returned trade-in. She had very obviously taken exceptional care of this vehicle, and had it waiting for us the moment we arrived for a test drive. It was exactly what we were looking for. Lori and Kevin (one of the financial team) guided us through the entire sales process, from agreeing to a price to accessing a value for our trade-in to completing all of the required paperwork in less than 90 minutes. It was amazing to see an operation come together like clockwork, but without once making us feel like we were "just a customer." In short, if you live in east Tennessee -- heck, if you are just driving through on I-75 -- and you want the kind of customer service your parents received fifty years ago and you thought you'd never see again, take the drive to Sweetwater and let Lori, Terry, Kevin and the entire Jacky Jones team prove that a car buying experience can still be fast, friendly and with the kind of hospitality you deserve.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jim- Thank you for your kind comments and sharing your thoughts with the online community. Your review reflects our values and that "folksy" hospital...ity that we want every customer to experience at our dealership. Welcome to the Jacky Jones Ford Lincoln family!


  • 5.0 out of 5
    May 25, 2018

    Always great service, facilities always maintained, customer service outstanding, great prices.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Steve, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please let us know if there is ever anyth...ing else we can do for you! Safe travels!


  • 5.0 out of 5
    May 18, 2018

    Excellent. Professional & timely with service completion.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thelma, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, w...e will be more than happy to assist you! Safe travels!


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Service Shop

Service Reviews

lifetime reviews of the Service Department.

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Service Pricing

    Tire Rotation

    $39.95 and up*

    Air Filter Replacement

    $24.95 and up*

    Multi-Point Inspection

    Complimentary

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since January 2007

Welcome to Jacky Jones Ford Lincoln! Located in Sweetwater, TN, Jacky Jones Ford Lincoln is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Jacky Jones Ford Lincoln a good one for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place. Contact us online for your No-Obligation Internet Price Quote from our Internet Department.

""BIG CITY SELECTIONS, SMALL TOWN PRICES""