Jacky Jones Ford-Lincoln

Rectangle 48
Sales 8:00 AM - 7:00 PM
Service 8:00 AM - 6:00 PM

Jacky Jones Ford-Lincoln Hours

Sales

Monday

8:00 AM - 7:00 PM

Tuesday

8:00 AM - 7:00 PM

Wednesday

8:00 AM - 7:00 PM

Thursday

8:00 AM - 7:00 PM

Friday

8:00 AM - 7:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since January 2007

Welcome to Jacky Jones Ford Lincoln! Located in Sweetwater, TN, Jacky Jones Ford Lincoln is proud to be one of the premi

...

er dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Jacky Jones Ford Lincoln a good one for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place. Contact us online for your No-Obligation Internet Price Quote from our Internet Department.

""BIG CITY SELECTIONS, SMALL TOWN PRICES""

Service

Tire Rotation

$39.95 and up*

Air Filter Replacement

$24.95 and up*

Multi-Point Inspection

Complimentary

Wheel Alignment (4WD)

$79.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
156 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 4, 2018

    Solid organization. Customer comes first. Also, especially for a small dealership, seem technically competent and current. (BTW I am a former GM development/test... engineer)

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Paul, it is great to read such wonderful comments about your recent experience with us! Please let us know if you have any additional questions about ...services you received and thank you again for choosing Jacky Jones Ford Lincoln, Inc.!

  • 5.0 out of 5
    December 3, 2018

    Very helpful, easy to deal with, and accommodated everything we needed with the purchase of our new vehicle.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • February 20, 2016

    There was a time when all "hometown" dealerships treated their customers like old friends. I thought those days had gone, but Lori Boles and the team at... Jacky Jones in Sweetwater have restored my faith in the car buying experience. Having found a an extremely low-mileage but well-equipped Ford Edge on Cars.com, I was quickly contacted by Terry (one of the sales managers... yes, a sales manager was actually personally responding to an Internet inquiry). He put me in touch with Lori, who immediately called me and let me know that the very vehicle I was looking at was actually her own just-returned trade-in. She had very obviously taken exceptional care of this vehicle, and had it waiting for us the moment we arrived for a test drive. It was exactly what we were looking for. Lori and Kevin (one of the financial team) guided us through the entire sales process, from agreeing to a price to accessing a value for our trade-in to completing all of the required paperwork in less than 90 minutes. It was amazing to see an operation come together like clockwork, but without once making us feel like we were "just a customer." In short, if you live in east Tennessee -- heck, if you are just driving through on I-75 -- and you want the kind of customer service your parents received fifty years ago and you thought you'd never see again, take the drive to Sweetwater and let Lori, Terry, Kevin and the entire Jacky Jones team prove that a car buying experience can still be fast, friendly and with the kind of hospitality you deserve.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jim- Thank you for your kind comments and sharing your thoughts with the online community. Your review reflects our values and that "folksy" hospital...ity that we want every customer to experience at our dealership. Welcome to the Jacky Jones Ford Lincoln family!

  • 5.0 out of 5
    November 15, 2018

    They took the Tim and attention it was needed to figure out a solution To my situation. In the service department. Thank you Bart ..

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 1, 2018

    First time here so far it's been great. Sales people have excellent. All paperwork has been smooth. We have switched from Ford Escape to Lincoln MHC.... To Date we are loving all our experiences with Jacky Jones.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 31, 2018

    I went in for the "Works" service.....I got a very thorough check and report on all systems, oil change, & tire rotation and was out and... paid in a little over an hour.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 30, 2018

    THIS WAS THE 2ND TRUCK I HAVE BOUGHT FROM JACKY JONES, BOTH VEHICLES WERE AND ARE THE BEST TRUCKS I HAVE EVER OWNED. THE SALES DEPT. TRADED JUST HOW I... WANTED NO TRYING TO GET ME TO DO WHAT THEY WANTED BUT MADE SURE IT WAS MY WAY MS. LISA WAS GREAT SHE KNOWS HER JOB EVEN CORRECTED ME SEVERAL TIMES IN MY FAVOR. IT IS REPS. LIKE HER THAT KEEPS ME COMING BACK TO JACKY JONES PLUS YOUR SERVICE DEPT IS THE BEST, I WILL BE BACK TO BUY AGAIN IF THE LORD KEEPS ME HERE LONG ENOUGH TO BE BACK.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words and congratulations on your new truck! If you have any additional needs or questions, we will be more than happy to assi...st you! Safe travels!

  • 5.0 out of 5
    October 12, 2018

    They did a fast job doing the repair of the recall part on my vehicle.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    David, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! ...Safe travels!

  • 4.0 out of 5
    September 19, 2018

    While I have purchased this Lincoln MKZ Hybrid vehicle new in 2014, this most recent visit was for routine servicing of the vehicle. The time I waited... on site was adequate, but still over an hour past appointment time. Also, I do not like being shown an air conditioning filter (or any other part to be replaced) in the presence of other waiting customers. The plastic sticker showing "Next Service Date/Mileage" was not applied to the corner of the windshield, but was laying on the dash.

    4.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for taking the time to leave your honest feedback. If you would like to discuss your experience further, please give us a call. We are always h...appy to help!

  • 4.0 out of 5
    August 10, 2018

    We purchased a pre-owned Taurus from Jacky Jones and this was our first oil change since that purchase. The service department was very professional, did... the work in a short amount of time and explained the service in detail verbally and in writing. First time experience was impressive.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate you taking the time to leave us feedback on your visit! We hope you continue to choose Jacky Jones Ford Lincoln, Inc. for all you...r vehicle needs! Take care!

View More Reviews

Jacky Jones Ford-Lincoln

All fields are required except when indicated.

Please enter a valid first name

Please enter a valid last name

Please enter a valid email address

Please enter a valid phone number

Please enter valid comments

By clicking here, you authorize Cars.com and its sellers/partners to contact you by texts/calls which may include marketing and be by autodialer. Calls may be pre-recorded. You also agree to our Privacy Statement. Consent is not required to purchase goods/services.