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Jacky Jones Ford of Sweetwater

(897 reviews)
Visit Jacky Jones Ford of Sweetwater
Sales hours: 8:00am to 5:00pm
Service hours:
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Sales Service
Monday 8:00am–6:00pm 8:00am–6:00pm
Tuesday 8:00am–6:00pm 8:00am–6:00pm
Wednesday 8:00am–6:00pm 8:00am–6:00pm
Thursday 8:00am–6:00pm 8:00am–6:00pm
Friday 8:00am–6:00pm 8:00am–6:00pm
Saturday 8:00am–5:00pm Closed
Sunday Closed Closed
2023 state dealer award
View 4 awards
2023 state dealer award
2026 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award
New (423) 536-6070 (423) 536-6070
Used (423) 536-6071 (423) 536-6071
Service (423) 271-3509 (423) 271-3509

Reviews

(897 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jacky Jones Ford of Sweetwater from DealerRater.

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I had a great experience at Jacky Jones Ford.

I had a great experience at Jacky Jones Ford. Everyone was super nice. The transaction was smooth. Would buy again from them.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your feedback. We're glad you had a smooth transaction with our team at Jacky Jones Ford of Sweetwater. We appreciate your support.

Excellent sales experience for the second time.

Excellent sales experience for the second time. Lori had everything taken care of before I even got there to do the final paperwork. In and out quick with our new Expedition.

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thanks for sharing your experience with our sales process at Jacky Jones Ford of Sweetwater. We appreciate your repeat business and are glad the paperwork process was smooth for you. Enjoy your new Expedition.

We had a great experience again with Jacky Jones Ford and

We had a great experience again with Jacky Jones Ford and our salesperson Josee who went above and beyond to get us a great deal. I highly recommend Josee, she’s just great.

Rating breakdown (out of 5):
Customer service
Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for recommending our team at Jacky Jones Ford of Sweetwater. We’re glad the Ford F-150 deal worked out. We appreciate your continued trust.

We’ve bought several vehicles from here over the past 15

We’ve bought several vehicles from here over the past 15 years, always fair and go above and beyond.

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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I recently purchased a super nice used ford ranger.

I recently purchased a super nice used ford ranger. My sales person, Josee weese was amazing! She and Jeff, the finance guy, made it so easy and pleasant to get into the truck! I was so happy with everything about Jacky jones of sweetwater and with Jeff, that I traded it in a week later and Josee and Jeff helped me get into a new ford ranger !!! I absolutely love it! They make you truly feel like family! Thank you Josee!!!

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Excellent service, picked my car up and brought it back.

Excellent service, picked my car up and brought it back. Complete gentlemen always. Count ask for anything more professional.

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Jacky Jones has the best sales staff in east Tennessee.

Jacky Jones has the best sales staff in east Tennessee. They are very knowledgable and help with all the new feature's on the new vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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They had a car waiting for me when I took mine in, they

They had a car waiting for me when I took mine in, they were friendly, and kept my vehicle until they were able to correct the issue. I was really surprised when I picked my vehicle up that they had cleaned it up.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Love my new suv and Kacey and Caren are the best made

Love my new suv and Kacey and Caren are the best made finding the right car and process of buying a new vehicle smooth and amazing experience! Kacey worked with me on finding the right fit, answered any questions and provided wonderful service. Caren made financing easy and helped make the financing smooth process.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Another great low pressure experience with Lori Boles for

Another great low pressure experience with Lori Boles for the purchase of our 2026 Expedition. Will be back for another truck later this year.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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