Victory Chevrolet

Headed in to buy a 2019 F-150 at the listed price on their website. After speaking with the salesman and ready to buy the truck, I ask about any dealer... or misc fees. He informs of some MANDATORY protection package for an additional $1600! I don’t want it, I say and he says it’s included in price?? Huh? If it’s included in price then INCLUDE it in the price! Not add it to the listing price afterwards! Ridiculous group of con artists at work here! Do your self a favor and STAY AWAY!!

They were really helpful on the phone. We agreed on a price and a time. When I showed up they tried showing me the wrong truck. I showed him the email... from them with the stock number and he went and got me the keys for the right truck no big deal. While I was looking over the truck the sales manager came out and said because of the covid 19 I could not test drive the truck unless I was serious about the buying it. I told him I was I drove two and a half hours to get there and I was already sitting in the truck at this time. I told him the price I was told it would be out the door tax and all he said not for this truck I showed him the email with the stock number for this truck and he said I needed to get out of the truck and he went back inside. I understand we are in different times right now but if they were worried about me infecting the truck they should have never let me in the truck to begin with. When he came back out he said they could not sell me the truck at that price there was a mix up on stock numbers and this truck was 800 more I said I would like to drive it but that was not the price I was told I showed him the email again with the stock number on it for this truck he would not even look at it just said if you want to test drive you have to prove you can get financed for it and walked away. I told the other guy that was showing me the truck I don't need financing I want to drive the truck and I want to talk to someone else about the price. We went in side and the same sales manager came up showing two pieces of paper showing me the price for both trucks one was the price we agreed on which was 2900 over what they were asking for it and the one I wanted the price was 1600 over what they were asking for it. I said how is this possible they both have the same dealer fee's and the same state tax I had to pay why was one marked up higher than the other by this time I was a little mad he was trying to cover up what was really happening. I said I wanted to drive the truck it has a tire light on the tire need to be fixed and I want to drive it I said I can prove I can buy it just call the bank I have the money ready to be wired over if I like it. He said o well let's check out the tire and while they work on that we can call the bank. The truck disappeared for about a hour and a half when I went looking for it they were about to wash it I asked if the tire was fixed he said yes. I bought the truck at the higher price half because I was mad he acted like a couldn't and half I was tired of car shopping. When I got home the next day I went out side to find a flat tire. I called and had to leave a message nobody called back I called back again on Monday and got to talk to the original person I had been dealing with I asked him what the stock number of the truck was he gave me the number of the truck I bought I asked him what was the price we agreed on he told me the right price I asked him if that price included everything out the door done he said yes then I told him what happened and asked to speak to someone in charge he agreed he could not help and did not know what went wrong but that was the price and the stock number and transferred me to a sales manager I told him about the flat tire and how they said they fixed it and about the price problem and he said tough we sell cars as is and there was nothing he was going to do to make it right and hung up the phone.

Everyone was extremely helpful and friendly. The whole process was very relaxed and enjoyable. I especially appreciated their patience with us. I had my... children with me and we were struggling with them and what car to purchase. My salesman Garrett Goodson was Great! ThankYou to Everyone that helped us ! I would Highly recommend Victory Chevrolet!! So much so that I brought my buddy two days later to see them and he bought a truck.

Victory Chevrolet had a car posted on their website for 17,000. I called and asked to make sure I could come and see the vehicle. When I got there, the... vehicle wasn't there. It needed to be serviced at a Kia dealer down the road. Things happen, so I was willing to come back the next day and they did have the car. After driving it, I was ready to go ahead and make a purchase. The salesman then shared with me the NOT OPTIONAL protection package which would cost an additional $1599 dollars. So, he came back to the desk with the contract showing the additional fees. I told him I didn't want the protection package. He insisted that "it's included in the price." Really? If it was included, why didn't you list the car for $18,599 in which case it's overpriced and there are better deals down the road. I told him I didn't want the protection package and I would buy the car for $17,000. His sales manager wouldn't remove the package and I walked out. UNREAL. It was like the "true coat" scene in the movie Fargo. I will never set foot in this dealership again. Complete waste of time and completely DISHONEST.

They have a whole lot of hidden fees! It was $3,000 above the asking price when all said and done. We had to walk away.

My sales person was good upfront. Once we agreed to buy, getting the paperwork done took almost two hours, and I was paying cash - no financing. Got... it home and found several problems including the lack of a gas cap, no paperwork on the 'certified vehicle' (still never received), calls and emails requesting this and other info with no return calls. Salesman brought a gas cap to my office. The sales manager was so smug, it was very hard to purchase from him. This just comes down to personality really. I left feeling 'yuck'. Hoping i don't need to purchase another car for years.

Within 10 minutes of sending an email to check availability of the vehicle I had found online, a member of the staff contacted me and set up an appointment... for me to come in. I was greeted immediately and escorted by a sales representative to his desk. We covered all details and then took a test drive. The purchase process was seamless and quickly completed. Each employee with whom I came in contact was friendly, yet professional. I felt that my business was truly appreciated.

Advertised price does NOT include a mandatory $1600 “maintainence” fee which is apparently added to the price of any car sold from their lot, above the... standard tax, title, tag, dealer fee. I found one place on their website that indicated the fee was no longer included but could be purchased, which implies optional to me; however, upon discussion with them, the fee is mandatory. Had I known this up front, I could have accepted it a little more easily. Regardless, even with the fee added, their prices are comparable to, or maybe even a little better than, other dealerships, so I decided to purchase from them anyway. This fee was the only negative issue I encountered. Garrett Smalls was an excellent salesman to work with, and Demetrius, sales/finance manager (?) was very helpful in helping me get the vehicle I wanted at a fairly reasonable price. I would definitely recommend this dealership, just go in knowing to add $1600 to the advertised price.

Test drove a vehicle and liked it. Went to work out the numbers and they tried to make me over pay and put money down. I told them what I needed and even... did my own math. They said my math was wrong and I walked out.

My serviceperson was very professional and friendly. My car was ready in less time promised.