Reviews
Gerry was awesome got a great deal on a beautiful used
Gerry was awesome got a great deal on a beautiful used car. They were the cheapest around with less miles and more options. I?m glad I got to build our relationship and Will but my next car their for sure!
Gerry was awesome got a great deal on a beautiful used
Gerry was awesome got a great deal on a beautiful used car. They were the cheapest around with less miles and more options. I?m glad I got to build our relationship and Will but my next car their for sure!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Chris, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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FALSE Advertisement. We went to purchase a car from Victory, price advertised was $21,500. We drove about 90 minutes to get there and was ready to purchase the car at that price with tax and license. Once we showed up at the dealer they added $899 for Dealer Fee and $1700 for oil changes and to repair minor dents for one year. This brought the price up $24,099 almost $2600 more. We said we did not want the oil change for a year (about a $100 value) was not worth it. We could live wit the Dealer fee though it is high compared to other dealer. They would not take it off the $1700 and no were was this advertised as part of the cost of the vehicle. So BUYER BEWARE, lesson learned, call ahead and ask the final price out the door before you drive to the dealer.
FALSE Advertisement.
FALSE Advertisement. We went to purchase a car from Victory, price advertised was $21,500. We drove about 90 minutes to get there and was ready to purchase the car at that price with tax and license. Once we showed up at the dealer they added $899 for Dealer Fee and $1700 for oil changes and to repair minor dents for one year. This brought the price up $24,099 almost $2600 more. We said we did not want the oil change for a year (about a $100 value) was not worth it. We could live wit the Dealer fee though it is high compared to other dealer. They would not take it off the $1700 and no were was this advertised as part of the cost of the vehicle. So BUYER BEWARE, lesson learned, call ahead and ask the final price out the door before you drive to the dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (866) 770-9938 to discuss your concerns, as your satisfaction is of utmost importance to us.
Excellent service and attention to details from Terrell.
Excellent service and attention to details from Terrell. My truck was taken in right away and returned promptly. this is my go to dealership because of their professionalism and courtesy.
Excellent service and attention to details from Terrell.
Excellent service and attention to details from Terrell. My truck was taken in right away and returned promptly. this is my go to dealership because of their professionalism and courtesy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Your satisfaction is important to us, so we want to sincerely thank you for choosing Victory Chevrolet, LLC and we hope to see you again soon!
The entire process from the initial online and email
The entire process from the initial online and email correspondence to the meeting and buying process with Gerry and Mike was very smooth and pleasant.
The entire process from the initial online and email
The entire process from the initial online and email correspondence to the meeting and buying process with Gerry and Mike was very smooth and pleasant.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very nice ,friendly, and good manners,by all the
Very nice ,friendly, and good manners,by all the employees and the facility was very clean and welcoming.
Very nice ,friendly, and good manners,by all the
Very nice ,friendly, and good manners,by all the employees and the facility was very clean and welcoming.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Katrina, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I recently purchased a used vehicle from Victory
I recently purchased a used vehicle from Victory Chevrolet and my experience, unfortunately, was marred by a significant issue: a faulty battery. The battery was dead, requiring a jump start before I could even leave the lot. While I understand used cars can have unexpected problems, I would have expected a dealership to ensure the vehicle was in a roadworthy condition before selling it. The dealership simply dismissed it as a minor inconvenience. However, two weeks later, the battery died completely and needed to be replaced. The salesman tried to blame me for the dead battery-victim shaming. I was subjected to a series of run-arounds and poor customer service. My calls went unanswered, and I was given conflicting information. It became clear that the dealership had no intention of addressing my concerns. They failed to identify and address a critical issue before selling the vehicle, leaving me to deal with the inconvenience and expense of a faulty battery. I would strongly advise potential buyers to be mindful or possibly seek alternative dealership that treats you fairly & makes customer satisfaction a PRIORITY.
I recently purchased a used vehicle from Victory
I recently purchased a used vehicle from Victory Chevrolet and my experience, unfortunately, was marred by a significant issue: a faulty battery. The battery was dead, requiring a jump start before I could even leave the lot. While I understand used cars can have unexpected problems, I would have expected a dealership to ensure the vehicle was in a roadworthy condition before selling it. The dealership simply dismissed it as a minor inconvenience. However, two weeks later, the battery died completely and needed to be replaced. The salesman tried to blame me for the dead battery-victim shaming. I was subjected to a series of run-arounds and poor customer service. My calls went unanswered, and I was given conflicting information. It became clear that the dealership had no intention of addressing my concerns. They failed to identify and address a critical issue before selling the vehicle, leaving me to deal with the inconvenience and expense of a faulty battery. I would strongly advise potential buyers to be mindful or possibly seek alternative dealership that treats you fairly & makes customer satisfaction a PRIORITY.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Be Very Careful buying a vehicle from here!
Be Very Careful buying a vehicle from here!! They also have you buy a “ Warranty” that they DO NOT Honor , if your vehicle is not a Chevrolet !! After 28 days of purchase my Jeep broke down and i was stranded in another state! Had to have it towed , replace the battery, and the starter . After a couple months - AC stopped working - Needs new Compressor, HVAC unit , and Thermostat! This vehicle was sold to me BEFORE they did “ Their Inspection” which afterwards told me if they would have found something wrong they would have fixed it! They did not honor their “ words” also! I went there 4-5 times trying to get them to help me - and i was told “ they do not work on Jeeps “ for me to take it to a Jeep Dealership, ! This was so wrong on so many levels - I bought it from them paying 18 Thousand in cash . Pretty sad as i am a Disabled 54 year old woman that most def should have had a man with me to make a better decision when i bought this vehicle !!
Be Very Careful buying a vehicle from here!
Be Very Careful buying a vehicle from here!! They also have you buy a “ Warranty” that they DO NOT Honor , if your vehicle is not a Chevrolet !! After 28 days of purchase my Jeep broke down and i was stranded in another state! Had to have it towed , replace the battery, and the starter . After a couple months - AC stopped working - Needs new Compressor, HVAC unit , and Thermostat! This vehicle was sold to me BEFORE they did “ Their Inspection” which afterwards told me if they would have found something wrong they would have fixed it! They did not honor their “ words” also! I went there 4-5 times trying to get them to help me - and i was told “ they do not work on Jeeps “ for me to take it to a Jeep Dealership, ! This was so wrong on so many levels - I bought it from them paying 18 Thousand in cash . Pretty sad as i am a Disabled 54 year old woman that most def should have had a man with me to make a better decision when i bought this vehicle !!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
"Required" Warranty
Was told by the sales provider in person that their warranty package was required and that "no car drives off the lot without it." I'm pretty sure that's bunk. I've decided not to go back to seal the deal because of this. They were super nice, but that was a turn off.
"Required" Warranty
Was told by the sales provider in person that their warranty package was required and that "no car drives off the lot without it." I'm pretty sure that's bunk. I've decided not to go back to seal the deal because of this. They were super nice, but that was a turn off.
- Customer service 2.0
- Buying process 1.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (704) 790-7800.
Customers are wrong, the staff thinks you don't kn
Worst service department! Don't waste your time , they don't listen to your problems! Go elsewhere if your time is precious, because they seem to lack training. Brought my truck in to fix a problem, to be told I don't have a problem, minutes after I left dealership, same issue
Customers are wrong, the staff thinks you don't kn
Worst service department! Don't waste your time , they don't listen to your problems! Go elsewhere if your time is precious, because they seem to lack training. Brought my truck in to fix a problem, to be told I don't have a problem, minutes after I left dealership, same issue
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Glenn, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (704) 790-7800 when you have a chance. Thank you, and we look forward to hearing from you.
Stay Away
Purchase a car over a month ago and have yet to receive a title to be able to register the vehicle. Have called several times and no answer.
Stay Away
Purchase a car over a month ago and have yet to receive a title to be able to register the vehicle. Have called several times and no answer.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I have no idea who this is so that I can respond?