Wonderful car buying experience
I had visited multiple car dealerships in an effort to find my next car. I wanted a bolt, but was having trouble finding one in stock that I wanted for the price I was willing to pay (with the huge sale they were disappearing quickly). I finally contacted Universal Chevrolet in Wendell and it was a smooth process. I was able to arrange the purchase over the phone, had a majority of the paperwork filled out before I arrived, and then walked in and completed the transaction after a quick test drive. The team at Universal work together in a way you don't find in other dealerships, and I left feeling like I had the best car dealership experience I have ever had. I would definitely drive further to visit them when I am next in the market for a Chevrolet.
Service dept from xxxx
Save yourself the heartache...go anywhere else. The service dept needs to go through some serious customer service training. Maybe a little more..."how can I be of service today?" Less...."ya? What do you want?”
Hi Rob. I tried to check into your issue, but we do not have a Rob Lowe as a customer in our system. We certainly aren't perfect, but your experience is so far from the "norm" that I'd like to know more. If you're willing, please reach out to me by phone or email at email@example.com. Thank you for bringing this to my attention. -- Fisher Beasley; customer relations manager; Universal Chevrolet; 919.365.6351
Tony in Service
Service was always good, Service Dept is Nice, Tony is always very Nice.
Thank you for bringing your 2015 Silverado to Universal Chevrolet for service Joseph! I've already passed along your comments to Tony and our service manager. Please do not hesitate to let us know when we can be of assistance again. -- Fisher Beasley; customer service manager; Universal Chevrolet; 919.365.6351
Absolutely wonderful, always polite and friendly. Wouldn't go anywhere else. Love my little Chevy, I actually bought it from this dealership and they were wonderful when buying it.
Hello Peggy. We're happy to hear you had such a positive experience with us! Universal Chevrolet is always here to help if we can ever be of assistance. Thank you for your kind words and business. -- Fisher Beasley; customer service manager; Universal Chevrolet; 919.365.6351
This was the most pleasurable vehicle buying experience we have ever had. Our sales associate, Bob Jordan, was friendly, knowledgeable and provided us with information and options without making us feel any pressure to buy. Joan in the finance department was also a pleasure to deal with, helping us find the option that best suited our needs. Everyone at the dealership was quick with a smile and asked if we were being helped and if there was anything we needed. Definitely the best dealership we have dealt with. We will buy from them again. 10/10
Thanks Scott! We strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Universal Chevrolet. I've already shared your comments with Bob and Joan. It was our pleasure to help you upgrade from the Nissan Altima to a new Silverado. -- Fisher Beasley; customer service manager; Universal Chevrolet; 919.365.6351
Same day service
Thank you Universal for being so flexible and being able to fit my car in for service on the same day AND also fix it so I could pick it up that day!! I have dealt with a lot of dealerships and I have never had a negative experience with you all. I appreciate all of you and your customer service each and every time I visit.
We're happy to hear you had such a positive experience with our team! Our service folks understand things come up, and they do they're best to take care of the customer when they do. I'm glad we were able to get you and your Equinox in and out in such a timely manner. Thank you for your business. -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351
I have been taking my vehicles here for years
I bought my current Tahoe from this dealership. I have been taking my vehicles here for years. My earliest experience was with Lee, at the time the service manager. He took care of my problems, explained in detail work I needed and always did it in a sincere personal way. I trusted him, his judgement and I trust the dealership. I now work wit Tony, who has continued providing this honest, down home service. Best dealership I have ever worked with.
Thank you for the kind words James! We will be sure to pass them along to Lee and Tony. Our goal is to provide our customers with a comfortable and stress-free experience. It sounds like we did a good job with that on your recent service visit. Thank you for bringing your Tahoe to Universal Chevrolet. -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351
Good Buying Experience
Dennis was very professional and friendly as well as everyone we talked to there. Really appreciated everyone taking time to meet with us later in the evening. Definitely a very good buying experience. Every detail was explained and taken care of promptly. Enjoyed working with everyone there.
Thank you for making the drive from Climax David! We hope you enjoyed your visit with Dennis and everyone at Universal Chevrolet. We realize your family has worked with Dennis several times over the years, and we look forward to serving you in the years to come. Enjoy your Silverado! -- Fisher Beasley, customer service manager, Universal Chevrolet 919-365-6351
Recommend the Shuttle
I really liked that I was able to leave my car and use the shuttle service to still get to work. The shuttle driver, Preston, was so friendly and welcoming.
We're glad everything went well with your visit, Chelsea. We'll be sure to share your comment with Preston. Thank you for bringing your Equinox in for service. We appreciate your business! - Fisher Beasley, customer service manager, Universal Chevrolet
The dealership was quiet and the people were friendly. They were welcoming to my family (specifically my young children). We felt like customers not cattle being herded through a buying assembly line. It was a pleasant low stress environment
Thank you for sharing your experience, Jessica. Dennis and all of our product specialists are experienced and have heard the horror stories. We certainly wanted your family's business, but we also believe in slowing down to do things the right way - giving the customer the information and space they need to make a good, informed decision. Thank you for your business. Enjoy your Silverado!