Hartway Motors Chevrolet

Great place to work with. We called on a truck and made the deal Without any problems. Was pleasantly surprised to drive it home the same day. Thank you

Lionel was very knowledgeable and friendly. It was a no pressure atmosphere and Lionel listened and answered all of my questions. I would highly recommend this dealership and Lionel.

My wife and I drove several cars last August but did not buy one at that time. We were very impressed with our salesman, Lionel. He was extremely helpful with no pressure to buy. We came back this week and bought a car for two reasons, we trusted Lionel and the price was better than any other dealership in the area. Our purchase experience was so good we decided to buy another car the next day.

Lionel was very helpfull. He helped get me in my truck in just a few days, he helped negotiate a good deal. I got exactly what I needed. I could not have asked for a better experience at Hartway Motors.

I purchased a vehicle from Hartway Motors on 9 May. I previously test drove it a week before. I was so impressed with how my salesman, Lionel, did not hound me for my business. He was happy to drive with me and show me the features of the truck but never in a pushy or typical "saleman" type manner. He was prompt in answering any further questions I had via text. Completing the paperwork with the finance guy was also easy and stress-free. All in all, my experience with this dealership and Lionel was a positive one!

I bought my first new car from here and it was great and easy throughout the whole process. Lionel Rhim is a great salesman, very nice and polite and very helpful with anything you needed. It was very nice do deal with a salesman who wasn’t pushing you to buy everything. Definitely recommending him and this dealership

Lionel was great through the entire process. He was very helpful, but not one of the pushy "used car" salesman. I highly recommend Lionel and Hartway Motors.

Had a great experience purchasing my vehicle. Lionel was easy to get ahold of and answered all questions clearly and honestly. Very happy with my purchase.

Came to Hartway and so glad I made the trip! I felt right at home throughout the whole process. LIONEL RHIM is who you want to ask for. Straightforward, knowledgeable and friendly. THANK YOU!

On December 21st, 2018 my 27 year old daughter picked up her new 2016 Chevy Trax from Hartway Motors in Medina NY. This was a used vehicle with slightly over 36,000 miles. Naturally, we were told the car was in great shape, and the dealership goes over all the vehicles. After a few day of ownership, my daughter noticed a sound like a clarinet tone when she used the brakes. This did not happen all the time, but when it did, it was very loud. Because the car had over 36,000, the warranty we had was for 60 days. My daughter called the dealership and made an appointment to have them look at the brakes. Before her appointment, she also noticed that if the car’s gas tank level was under ¼ tank, and she filled up, the indicator would not rise to a full tank right away, and would take days. She notified the dealership, and they said that they would look at that, along with the brakes. They said they replaced the brakes, and they did not find anything wrong with the gas sensor. After the service was complete, and the vehicle returned, things seemed ok, but a week or so later, we still have brake noise and sensor issues, but at a frequency of only sometimes. The frequency of occurrence makes it impossible to match a service appointment with occurrence. This has turned into a nagging reminder of how great this vehicle choice was. This now takes us to a couple of weeks ago. My daughter called me on her way home from work, her car had a check oil light and a very loud warning bell. She was near an oil change facility, so I told her to stop in. The mechanic on duty said her rear engine seal was leaking oil, and she was down 3 quarts. This car had less than 1,000 miles from time of purchase. We contacted Phillip, the service manager at Hartway, but they could not service it for a few day, and he said that it “should be covered under the powertrain warranty”, so we could take it to a closer Chevy dealer. My daughter made an appointment at West Herr Chevy in Orchard Park NY. She did not drive the car for close to a week, until her appointment. West Herr could not find the leak at first because the underside of the car was full of oil, noted by the Tech on the service statement. Must have been the 3 quarts we were missing from the beginning. Hartway must really look over their used cars.. NOT. West Herr completed the work for the oil leak, but the Tech noticed that the AC compressor was leaking, and suggested we contact the dealership of purchase. We contacted Phillip again at Hartway, and he said the AC compressor should be covered under the 60 day warranty, but after we dropped it off, and he inspected it, he said AC units were not covered under the NYS lemon law 60 day warranty. It would cost $500 for parts and $230 for labor. Remember, this vehicle only had around 1,000 miles and was in our possession for only 4-6 weeks. Out of the 6 weeks, it was un-drivable for 2 weeks. I contacted Lisa, the president of Hartway Motors, and expressed my concern about the oil leak, and all the other issues. Her first response was “well it was a used vehicle and you didn’t take the extended warranty”. Nice customer service.. NOT. I then received the sob story of how they could not stay in business if they repaired every car out of warranty. Again remember.. 1 ½ months old with only 1,000 miles driven. In addition, how many defective used cars must they sell, if fixing them within 60 days would cause a burden? After I ended the call, she called back to offer that we split the cost. With no other option, I accepted the offer. Therefore, my daughter had to pay $415 for the AC work. At this point, how can I view Chevy as a quality product, when with only 36,000 miles, we have engine seal leaks, AC compressor leaks, brake issues and gas tank sensor problems. How can I view the warranty coverage as adequate? If you are looking for a Used car remember the above when making your choice of what car to purchase, and what dealership to visit.