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Long Cadillac

(261 reviews)
Visit Long Cadillac
Sales hours: 9:00am to 5:00pm
Service hours:
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Sales Service
Monday 7:00am–6:00pm 7:30am–5:00pm
Tuesday 7:00am–6:00pm 7:30am–5:00pm
Wednesday 7:00am–6:00pm 7:30am–5:00pm
Thursday 7:00am–6:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2025 state dealer award
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2025 state dealer award
2025 consumer dealer award

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New (877) 497-4424 (877) 497-4424
Used (888) 302-9720 (888) 302-9720
Service (866) 805-0696 (866) 805-0696

Inventory

See all 133 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since March 2024.
Long Cadillac of Southborough looks forward to the privilege of earning your business. Our highly trained professional staff is dedicated to providing you with unmatched customer service before and after the sale. For decades we have been the trusted source for new and used Cadillac sales service parts and financing. Thank you for granting us the opportunity to be your Cadillac automobile dealer!
Selling Cadillacs for 90+ years for 4 generations in the Boston area. Enough Said.

Service center

Phone number (866) 805-0696

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

(261 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Long Cadillac from DealerRater.

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Purchasing my vehicle was a very enjoyable experience.

Purchasing my vehicle was a very enjoyable experience. It was a pleasure working with Tohm and Hank.

Purchasing my vehicle was a very enjoyable experience.

Purchasing my vehicle was a very enjoyable experience. It was a pleasure working with Tohm and Hank.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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I absolutely love Long Cadillac.

I absolutely love Long Cadillac. The services guys are awesome and very helpful! Brian has always been amazing!

I absolutely love Long Cadillac.

I absolutely love Long Cadillac. The services guys are awesome and very helpful! Brian has always been amazing!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Excellent dealership.

Excellent dealership. They go above and beyond to help the costumer. Scott Barry is great at helping us with our Escalade!

Excellent dealership.

Excellent dealership. They go above and beyond to help the costumer. Scott Barry is great at helping us with our Escalade!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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GreT relationship with all who work there.

GreT relationship with all who work there. Nothing but the best from serive and sales!

GreT relationship with all who work there.

GreT relationship with all who work there. Nothing but the best from serive and sales!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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After Long Cadillac failed to find the source of water in

After Long Cadillac failed to find the source of water in the car after a week, they called and said "you have to come get the car." This car is under factory warranty and they just refused to fix it. I have to run a shop vac in the car every night now. THEY SOLD ME THIS LEMON. Now I'm taking to another Cadillac dealer in hopes that they honor Cadillac factory warranties.

After Long Cadillac failed to find the source of water in

After Long Cadillac failed to find the source of water in the car after a week, they called and said "you have to come get the car." This car is under factory warranty and they just refused to fix it. I have to run a shop vac in the car every night now. THEY SOLD ME THIS LEMON. Now I'm taking to another Cadillac dealer in hopes that they honor Cadillac factory warranties.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jim, Thank you for your feedback and I am sorry to see that you are disappointed and experiencing problems. We are very familiar with your car as we sold and serviced the car since it was brand new with no complaints from the previous owner. As you are aware, we had your car for over a week, and performed several water leak tests over different days, pressurized the cabin and left the car out in heavy rain and there were no detectable leaks or musty smells that tend accompany water leaks. If you would like to discuss this matter further, please give us a call. Scott Barry Dealer Principal 508-683-1157

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Took a week to fix my car.

Took a week to fix my car. Replaced wrong part. Tried to charge me for both.

Took a week to fix my car.

Took a week to fix my car. Replaced wrong part. Tried to charge me for both.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Long Cadillac as always treated me well.

Long Cadillac as always treated me well. This my sixth Cadillac I've purchased from Long. Thom, Hank, et. al. Have been great.

Long Cadillac as always treated me well.

Long Cadillac as always treated me well. This my sixth Cadillac I've purchased from Long. Thom, Hank, et. al. Have been great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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I had a great experience with Long Cadillac.

I had a great experience with Long Cadillac. Their services were very excellent. I definitely recommend them for car purchases.

I had a great experience with Long Cadillac.

I had a great experience with Long Cadillac. Their services were very excellent. I definitely recommend them for car purchases.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you're ever in need of more help, please let us know!

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Brian Wilcox as super professional took the car right in

Brian Wilcox as super professional took the car right in got me into a courtesy car. Kept me updated and let me know when they finish and when I came to pick the Service Manager Andrew made sure that my car was wash and vac. They are the best

Brian Wilcox as super professional took the car right in

Brian Wilcox as super professional took the car right in got me into a courtesy car. Kept me updated and let me know when they finish and when I came to pick the Service Manager Andrew made sure that my car was wash and vac. They are the best

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Very pleased with latest service.

Very pleased with latest service. As always, all requested work was performed in a timely manner and car returned in excellent condition with repairs and maintenance completed. Have been completely satisfied with service and sales at this location for 22 years.

Very pleased with latest service.

Very pleased with latest service. As always, all requested work was performed in a timely manner and car returned in excellent condition with repairs and maintenance completed. Have been completely satisfied with service and sales at this location for 22 years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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