Skip to main content

Long Cadillac

(258 reviews)
Visit Long Cadillac
Sales hours: 7:00am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 7:00am–6:00pm 7:30am–5:00pm
Tuesday 7:00am–6:00pm 7:30am–5:00pm
Wednesday 7:00am–6:00pm 7:30am–5:00pm
Thursday 7:00am–6:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award
New (877) 497-4424 (877) 497-4424
Used (888) 302-9720 (888) 302-9720
Service (866) 805-0696 (866) 805-0696

Reviews

(258 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Long Cadillac from DealerRater.

Want to share your experience with this dealership?

Write a review

GreT relationship with all who work there.

GreT relationship with all who work there. Nothing but the best from serive and sales!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

After Long Cadillac failed to find the source of water in

After Long Cadillac failed to find the source of water in the car after a week, they called and said "you have to come get the car." This car is under factory warranty and they just refused to fix it. I have to run a shop vac in the car every night now. THEY SOLD ME THIS LEMON. Now I'm taking to another Cadillac dealer in hopes that they honor Cadillac factory warranties.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jim, Thank you for your feedback and I am sorry to see that you are disappointed and experiencing problems. We are very familiar with your car as we sold and serviced the car since it was brand new with no complaints from the previous owner. As you are aware, we had your car for over a week, and performed several water leak tests over different days, pressurized the cabin and left the car out in heavy rain and there were no detectable leaks or musty smells that tend accompany water leaks. If you would like to discuss this matter further, please give us a call. Scott Barry Dealer Principal 508-683-1157

Took a week to fix my car.

Took a week to fix my car. Replaced wrong part. Tried to charge me for both.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Long Cadillac as always treated me well.

Long Cadillac as always treated me well. This my sixth Cadillac I've purchased from Long. Thom, Hank, et. al. Have been great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I had a great experience with Long Cadillac.

I had a great experience with Long Cadillac. Their services were very excellent. I definitely recommend them for car purchases.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you're ever in need of more help, please let us know!

Brian Wilcox as super professional took the car right in

Brian Wilcox as super professional took the car right in got me into a courtesy car. Kept me updated and let me know when they finish and when I came to pick the Service Manager Andrew made sure that my car was wash and vac. They are the best

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very pleased with latest service.

Very pleased with latest service. As always, all requested work was performed in a timely manner and car returned in excellent condition with repairs and maintenance completed. Have been completely satisfied with service and sales at this location for 22 years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The service department is quite competent.

The service department is quite competent. I like that a loaner car is available and service offers a complimentary wash and vac. On my most recent visit my car was kept overnight and I was never notified and when I called the service department between 4-5pm (using three different numbers), no one picked up. I'm so glad I didn't leave anything in the car that I'd want that night or need for work the following day. The sales dept. is very nice. My salesman was wonderful and always available and happy to answer questions after the sale. I would recommend Long Cadillac for both sales and service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The staff at Long Cadillac exceptional.

The staff at Long Cadillac exceptional. The were very accommodating and attentive during my visit to the service dept.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I had the car for two weeks couldn’t fix it just kept

I had the car for two weeks couldn’t fix it just kept adding parts. I finally gave up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Good morning, Thank you very much for your feedback on your recent visit. I spoke with our service manager and he told me that your most recent visit went well and that your comments are from a previous visit. If you would like to discuss this matter further, please reach out to me at 508-683-1157 and I will be happy to discuss.