Reviews
Excellent service from start to finish.
Excellent service from start to finish. Great price wonderful customer care and service from telephone call to In person visit as well as the follow up
Excellent service from start to finish.
Excellent service from start to finish. Great price wonderful customer care and service from telephone call to In person visit as well as the follow up
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Car was fixed fast and looks great and rent a car was
Car was fixed fast and looks great and rent a car was very smooth transaction. Thank you
Car was fixed fast and looks great and rent a car was
Car was fixed fast and looks great and rent a car was very smooth transaction. Thank you
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Quick knowledgeable a pleasure to work with.
Quick knowledgeable a pleasure to work with. Solve any problems quickly and happily. Very sincere
Quick knowledgeable a pleasure to work with.
Quick knowledgeable a pleasure to work with. Solve any problems quickly and happily. Very sincere
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review George!
Test drove a Equinox EV.
Test drove a Equinox EV. I was told by my sales associate that it had AWD. I purchased the vehicle (believing it had AWD.). A few days later, I find out it is a FWD. Basil Chevrolet can do nothing to resolve this issue, even though I was given inaccurate information by them.
Test drove a Equinox EV.
Test drove a Equinox EV. I was told by my sales associate that it had AWD. I purchased the vehicle (believing it had AWD.). A few days later, I find out it is a FWD. Basil Chevrolet can do nothing to resolve this issue, even though I was given inaccurate information by them.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Judy, We are so sorry that you felt misled and received inaccurate information. Please know we have escalated your concern to the management team to work to resolve it.
I leased my 2026 trailblazer from Joe Basil Chev in
I leased my 2026 trailblazer from Joe Basil Chev in Depew. We have always gone to them for many years. Their service/collision department is excellent. They are always busy but friendly.
I leased my 2026 trailblazer from Joe Basil Chev in
I leased my 2026 trailblazer from Joe Basil Chev in Depew. We have always gone to them for many years. Their service/collision department is excellent. They are always busy but friendly.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
OK
Friendly dealership from the moment you arrive.
Friendly dealership from the moment you arrive. Experienced sales team, willing to work within your means. In a word: OUTSTANDING !
Friendly dealership from the moment you arrive.
Friendly dealership from the moment you arrive. Experienced sales team, willing to work within your means. In a word: OUTSTANDING !
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! We are always happy to help!
Was terrible.
Was terrible. They never responded back to my correspondence. Then I saw that it was sold. Why have a website. I won’t bother with that dealership again.
Was terrible.
Was terrible. They never responded back to my correspondence. Then I saw that it was sold. Why have a website. I won’t bother with that dealership again.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are so sorry that you had issues with our inventory and what was available. Please reach out if you would like to discuss this further!
Had to take my car back 3 times.
Had to take my car back 3 times. They fixed things that did not need to be fixed- it took 3 times for they to find the problem after I got charged over $200 for a diagnostic test. They never returned my calls, I had to track them down to see if my vehicle was ready. Not satisfied at all!!!!!!
Had to take my car back 3 times.
Had to take my car back 3 times. They fixed things that did not need to be fixed- it took 3 times for they to find the problem after I got charged over $200 for a diagnostic test. They never returned my calls, I had to track them down to see if my vehicle was ready. Not satisfied at all!!!!!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Lisa, we are sorry about the issues with service and communication at our dealership. We always strive to be the best and we missed the mark. The Basil Cares team has been notified and will work to make things right.
I have bought all my vehicles there for the past 15
I have bought all my vehicles there for the past 15 years and had all of them serviced there as well. They are great to deal with. I wouldn't go anywhere else. They care about their customers.
I have bought all my vehicles there for the past 15
I have bought all my vehicles there for the past 15 years and had all of them serviced there as well. They are great to deal with. I wouldn't go anywhere else. They care about their customers.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the loyalty Jacqueline!! We value you as a customer!
4-21-25 ( No Heat in my car).
4-21-25 ( No Heat in my car). Service Completed - Charge 308.93 (Still No Heat) 4-23-25 (No Heat in my car). Service Completed - Charge 210.13 (Got Heat) Was Service performed on 4-21-25 necessary. I was disappointed that car heat was not restored with first visit.
4-21-25 ( No Heat in my car).
4-21-25 ( No Heat in my car). Service Completed - Charge 308.93 (Still No Heat) 4-23-25 (No Heat in my car). Service Completed - Charge 210.13 (Got Heat) Was Service performed on 4-21-25 necessary. I was disappointed that car heat was not restored with first visit.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention. We have shared your concerns with our basil cares team and will review the work performed at both visits.