Joe Basil Chevrolet

4.2
(1,490 reviews)
Visit Joe Basil Chevrolet
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–6:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2022 consumer dealer award View 2 awards
2022 consumer dealer award 2021 consumer dealer award

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New (716) 775-6598 (716) 775-6598
Used (716) 989-5838 (716) 989-5838
Service (716) 239-4809 (716) 239-4809

Inventory

See all 812 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since February 2008.
Joe Basil has been in the automotive business since 1952 selling and servicing new and used automobiles throughout Western New York. The Basil family has been a leader in this industry since purchasing their first dealership in 1967.

We have grown from a 38 employee business back in '67 to over 230 employees currently. We have done this by satisfying customer after customer year after year. Joe Basil Chevrolet has been a BBB Accredited Business since July 1 1978. The BBB Rating System Overview has rated Joe Basil Chevrolet an 'A' in business evaluation since 1978.
...Just Great Deals!!!

Service center

Phone number (716) 239-4809

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

View all 10 employees View less employees

Reviews

4.2
(1,490 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Joe Basil Chevrolet from DealerRater.

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5.0

Had a very good experience at dealership very nice and

Had a very good experience at dealership very nice and helpful and didn’t feel like they were pushing anything.

5.0

Had a very good experience at dealership very nice and

Had a very good experience at dealership very nice and helpful and didn’t feel like they were pushing anything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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4.0

As usual, Jake is always very prompt and professional.

As usual, Jake is always very prompt and professional. took care of service I requested with no problems.

4.0

As usual, Jake is always very prompt and professional.

As usual, Jake is always very prompt and professional. took care of service I requested with no problems.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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1.0

Basil, Basil, Basil just bad employment (Steve).

Basil, Basil, Basil just bad employment (Steve). Steve at Basil Resale (Williamsville, NY) was a cocky xxxxxxx. Steve “helped” me find a vehicle by getting up and leaving the desk for 10 minutes. I looked back to see where he went and observed him and his coworker talking over a cellphone picture of Chinese food. Steve did not come back to help as I sat at his desk. I ended up having to get up and leave after the 10 minutes of unnecessary waiting. Steve’s a joke.

1.0

Basil, Basil, Basil just bad employment (Steve).

Basil, Basil, Basil just bad employment (Steve). Steve at Basil Resale (Williamsville, NY) was a cocky xxxxxxx. Steve “helped” me find a vehicle by getting up and leaving the desk for 10 minutes. I looked back to see where he went and observed him and his coworker talking over a cellphone picture of Chinese food. Steve did not come back to help as I sat at his desk. I ended up having to get up and leave after the 10 minutes of unnecessary waiting. Steve’s a joke.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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1.0

DO NOT buy from this dealer.

DO NOT buy from this dealer. No honestyin their dealing with buyers. They tell you one price, change over your insurance, the. Claim they ever ran your information through. Tell you they can’t sell you the car you wants because they don’t have paperwork for it. Put you off for another day,but state they are honoring the dollar amounts discussed. The next day they have you come back at 5pm (they say late to “work with you”. At the last minute they present you paperwork with a payment almost $200 more each month. They already moved your insurance so you are stuck. When you call to speak to them the pretty much tell you oh well. And they did this to a 72 year old man who gave the. His budget up front…. Typical old time sales bait and switch. Would never recommend.

1.0

DO NOT buy from this dealer.

DO NOT buy from this dealer. No honestyin their dealing with buyers. They tell you one price, change over your insurance, the. Claim they ever ran your information through. Tell you they can’t sell you the car you wants because they don’t have paperwork for it. Put you off for another day,but state they are honoring the dollar amounts discussed. The next day they have you come back at 5pm (they say late to “work with you”. At the last minute they present you paperwork with a payment almost $200 more each month. They already moved your insurance so you are stuck. When you call to speak to them the pretty much tell you oh well. And they did this to a 72 year old man who gave the. His budget up front…. Typical old time sales bait and switch. Would never recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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5.0

The advisors are super friendly the technicians are very

The advisors are super friendly the technicians are very professional and easy to work with they never have a problem going for rides to make sure my concerns are met definitely a top notch team

5.0

The advisors are super friendly the technicians are very

The advisors are super friendly the technicians are very professional and easy to work with they never have a problem going for rides to make sure my concerns are met definitely a top notch team

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

Jacob Ernst in service is always so polite and

Jacob Ernst in service is always so polite and professional. The team is quick, efficient, and the price is reasonable. Service waiting area always clean and stocked with refreshments. 5/5 stars!

5.0

Jacob Ernst in service is always so polite and

Jacob Ernst in service is always so polite and professional. The team is quick, efficient, and the price is reasonable. Service waiting area always clean and stocked with refreshments. 5/5 stars!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

The dealership is top notch.

The dealership is top notch. The service writer Jacob Morrison is the best customer service representative I have ever had. He is the reason I came back to Basil (for inspection) after my first time there for a recall and will be doing business with Basil when my lease is up. You get a real nice welcome feeling when entering Joe Basil. Keep up the good work guys.

5.0

The dealership is top notch.

The dealership is top notch. The service writer Jacob Morrison is the best customer service representative I have ever had. He is the reason I came back to Basil (for inspection) after my first time there for a recall and will be doing business with Basil when my lease is up. You get a real nice welcome feeling when entering Joe Basil. Keep up the good work guys.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

Thank you so much for everything you all we’re very

Thank you so much for everything you all we’re very helpful and pleasant and done everything in a timely matter, really enjoying my new car Thanks again

5.0

Thank you so much for everything you all we’re very

Thank you so much for everything you all we’re very helpful and pleasant and done everything in a timely matter, really enjoying my new car Thanks again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

I would never buy a car there.

I would never buy a car there. They took too long to get back to me, and they evaluated my trade incorrectly.

1.0

I would never buy a car there.

I would never buy a car there. They took too long to get back to me, and they evaluated my trade incorrectly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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1.0

You misdiagnosed my vehicle wrong again, charging me

You misdiagnosed my vehicle wrong again, charging me AGAIN for the wrong diagnostic. How the technicians could have missed the obvious issue is beyond me when it was very evident to a non mechanic. This is the 2nd time Jo Basil charged me over $200.00 for the WRONG DIAGNOSTIC. I will NEVER EVER do business with you again and I have been and will continue telling everyone to NEVER do business with you. Theft is a crime! I have the proof and you owe me over $400.00 refunded back to me, but your business is all about stealing & lying to the customers. I know all about how you sell the worst vehicles to customers and laugh behind closed doors of how you ripped people off on sales of bad vehicles as well as warranties. You should be ashamed of yourselves!

1.0

You misdiagnosed my vehicle wrong again, charging me

You misdiagnosed my vehicle wrong again, charging me AGAIN for the wrong diagnostic. How the technicians could have missed the obvious issue is beyond me when it was very evident to a non mechanic. This is the 2nd time Jo Basil charged me over $200.00 for the WRONG DIAGNOSTIC. I will NEVER EVER do business with you again and I have been and will continue telling everyone to NEVER do business with you. Theft is a crime! I have the proof and you owe me over $400.00 refunded back to me, but your business is all about stealing & lying to the customers. I know all about how you sell the worst vehicles to customers and laugh behind closed doors of how you ripped people off on sales of bad vehicles as well as warranties. You should be ashamed of yourselves!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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