Joe Basil Chevrolet

I bring my truck there for service and have dealt directly with Jake Ernst for years now. He always takes great care of us, gives us advice and explains what we really need. I would not hesitate to recommend him and the dealership.

My 7th car because no pressure, great selection , best employees ! Just great deals ! Fast & courteous. Tears you like family

I had a wonderful experience at Joe Basil Chevrolet. The salesman, Bill was knowledgeable and thorough. The process was easy and efficient. The financing was easy.

drove from Rochester to look at 2023 TRD Camry with 9k on odometer. Front tires were bald , front spoiler broken in 2 different areas. Inside was dirty. disappointing to drive all that way to look at a car for 34k that was obviously beat to death in it first 9k since new.

We arrived early, they took us in and registered us. Sent us to waiting room while car was being worked on. NYS Insp, oil change and tire rotation . Finished in about an hour and we were on our way. Great job Joe Basil Service Dept.

I am compelled to extend my deepest gratitude to the exceptional team at Joe Basil Chevrolet. With particular appreciation for Mike Witmer, whose unparalleled professionalism and kindness in addressing my car-related issues have made my life significantly easier. His expertise and dedication are evident in his ability to manage the repair process with exceptional efficiency and care. Mike promptly ordered the necessary parts for my vehicle and ensured the repairs were conducted without imposing any charges, thanks to the lifetime engine warranty. This was one of the reasons I chose to purchase my car from Joe Basil Chevrolet, and knowing that engine problems are fixed with no charges is truly amazing. His commitment to excellence and his genuine concern for customer satisfaction are truly commendable. The entire service department, from the top manager to the technicians, exemplifies consummate professionalism and courteousness. They are all friendly, nice, and always greet customers with warm smiles, which greatly enhances my experience. Tom, another exemplary representative, embodies the qualities of friendliness and cooperation. His engaging and amiable nature significantly enhances the overall customer experience, fostering a welcoming and supportive environment. Ken, in the selling department, is another outstanding individual. His professionalism, friendliness, and willingness to assist make the car-buying process smooth and enjoyable. The selling department and front desk staff also deserve my heartfelt gratitude. Their professionalism and courteousness contribute to the pleasant experience at this dealership. A special mention goes to Tyler, one of the good supervisors in the service department. Tyler's prompt responsiveness, meticulous attention to detail, and exceptional ability to get the job done consistently exceed expectations. His dedication ensures each task is executed with precision and completed in a timely manner. One of the standout reasons why I hold Joe Basil Chevrolet in such high regard is their provision of consistent, high-quality service that makes every visit a pleasant experience. The friendly, smiling faces at every level of the dealership create a welcoming atmosphere that leaves a lasting positive impression. I highly recommend this dealership to everybody, and I commend their commitment to excellence and customer satisfaction.

Take your business elsewhere. Unless you like spending extra money and having extra stress. Had a genuinely great experience working with the salesman Justin S. Everything after that was downhill. Bought a brand new Traverse. Agreed to price and terms and trade in etc. Salesman approved it, finance approved it, manager approved it. Left with the car. 2 days later I get a phone call saying they messed up the paperwork. It was an "oversight" as I was told. Their fix to this oversight was that I needed to pay them more money.

Bought a 2014 Camaro yesterday and wanted to express how satisfied we were with our salesman-John Mancuso! He went above and beyond for us! 5 STAR experience!

Bought a 2014 Camaro yesterday and wanted to express how satisfied we were with our salesman-John Mancuso! He went above and beyond for us! 5 STAR experience!

Sales person tynese was deciding factor in my purchasing my new car.. He kind , patient and most importantly not pushy.