Mike Anderson Chevrolet of Chicago

2.9
(378 reviews)
Visit Mike Anderson Chevrolet of Chicago
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed

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New (773) 639-2935 (773) 639-2935
Used (773) 467-7872 (773) 467-7872
Service (773) 467-7887 (773) 467-7887

Inventory

See all 179 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since November 2022.
At Mike Anderson Chevrolet we are serious about our commitment to our customers and Community. Our goal is to provide you with service that is second-to-none. Our dedication to you and confidence in our ability to perform is undeniable. You can trust us to work tirelessly to create an environment that is fun and exciting. And we will provide the knowledge necessary to produce the results you would expect from # 1 selling Chevy Dealer. We consider it a privilege to be an fundamental part of the automobile business and are also convinced that by always helping others. Please ask to speak to our Internet Team
We are the Chevy Giant on Irving Park in Chicago. We accept all offers and approve most

Service center

Phone number (773) 467-7887

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

2.9
(378 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Stay Away!

Stay Away!! Though some time has passed, I had an experience with Mike Anderson dealership that I feel compelled to share. While I understand that every customer interaction can present its challenges, the level of service I received was far below what I expected. When I approached Mike Anderson dealership seeking assistance with my lease, the manager agreed to help me, which initially gave me hope. However, as my case progressed, it became increasingly clear that my concerns were not being taken seriously. The manager handling my case suddenly decided it wasn't worth his time and began avoiding my calls altogether. Instead of addressing my concerns directly, I was passed off to other staff members who seemed equally disinterested in helping me. Throughout this entire ordeal, what was most disheartening was the complete disregard for basic human dignity. Being ignored, lied to, and treated as an inconvenience is simply unacceptable in any customer service interaction. While I understand that not every situation can be resolved to everyone's satisfaction, the least I expected was to be treated with respect and professionalism. Unfortunately, this was sorely lacking in my experience with Mike Anderson dealership. After my bad experience with Mike Anderson, I was on the verge of giving up hope in resolving my issue. Fortunately, I found a different dealership that provided outstanding customer service and successfully resolved my concerns. I assume some customer care representative will respond to my review with an apology, however, don't be deceived. My experience reveals systemic issues within Mike Anderson dealership that cannot be easily remedied with a simple apology. Do yourself a favor and find yourself a different dealership.

1.0

Stay Away!

Stay Away!! Though some time has passed, I had an experience with Mike Anderson dealership that I feel compelled to share. While I understand that every customer interaction can present its challenges, the level of service I received was far below what I expected. When I approached Mike Anderson dealership seeking assistance with my lease, the manager agreed to help me, which initially gave me hope. However, as my case progressed, it became increasingly clear that my concerns were not being taken seriously. The manager handling my case suddenly decided it wasn't worth his time and began avoiding my calls altogether. Instead of addressing my concerns directly, I was passed off to other staff members who seemed equally disinterested in helping me. Throughout this entire ordeal, what was most disheartening was the complete disregard for basic human dignity. Being ignored, lied to, and treated as an inconvenience is simply unacceptable in any customer service interaction. While I understand that not every situation can be resolved to everyone's satisfaction, the least I expected was to be treated with respect and professionalism. Unfortunately, this was sorely lacking in my experience with Mike Anderson dealership. After my bad experience with Mike Anderson, I was on the verge of giving up hope in resolving my issue. Fortunately, I found a different dealership that provided outstanding customer service and successfully resolved my concerns. I assume some customer care representative will respond to my review with an apology, however, don't be deceived. My experience reveals systemic issues within Mike Anderson dealership that cannot be easily remedied with a simple apology. Do yourself a favor and find yourself a different dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback with us. We strive to provide excellent service to all our customers, and it is disappointing to hear about your experience. We truly value your feedback and would like the opportunity to address your concerns personally. Please feel free to reach out to us directly so we can discuss your experience further and work towards a resolution. Thank you. Sincerely, Andrew Ramus, General Manager

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5.0

I worked with Janelle Norton to obtain a Chevy Bolt EUV.

I worked with Janelle Norton to obtain a Chevy Bolt EUV. She was very helpful making sure I understood everything involved with the vehicle and placing the order. As the order kept getting delayed, she continually updated me on its status and presented alternate options. Once I got my vehicle, she was very patient in answering all my follow-up questions. I would gladly work with her again with future car needs.

5.0

I worked with Janelle Norton to obtain a Chevy Bolt EUV.

I worked with Janelle Norton to obtain a Chevy Bolt EUV. She was very helpful making sure I understood everything involved with the vehicle and placing the order. As the order kept getting delayed, she continually updated me on its status and presented alternate options. Once I got my vehicle, she was very patient in answering all my follow-up questions. I would gladly work with her again with future car needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your outstanding review! I'm very happy to hear that Janelle was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Frank Segarra, Fixed Operations Manager

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1.0

Don't waste your time or money, wished I saw previous

Don't waste your time or money, wished I saw previous reviews before I shopped here

1.0

Don't waste your time or money, wished I saw previous

Don't waste your time or money, wished I saw previous reviews before I shopped here

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

I appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact me directly at your earliest convenience. Thank you! Sincerely, Andrew Ramus, General Manager

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5.0

Great dealership!

Great dealership!!! Sales people are really knowledgeable and take the time to make sure you get the right car!!

5.0

Great dealership!

Great dealership!!! Sales people are really knowledgeable and take the time to make sure you get the right car!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for providing this amazing feedback, Joe! Our team really appreciates your comments and we hope that you will visit us again soon! Sincerely, Andrew Ramus, General Manager

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2.0

No response

Deal was close i got my vehicle they got the money. Now dealer doesnt care. Still waiting for a call or email response.

2.0

No response

Deal was close i got my vehicle they got the money. Now dealer doesnt care. Still waiting for a call or email response.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing this review regarding your experience with us, Sergio. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Andrew Ramus, General Manager

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1.0

Added fees make up for the lower advertised price.

Added fees make up for the lower advertised price. Vehicle listed for $32999, then added over $4000 in bogus fees.

1.0

Added fees make up for the lower advertised price.

Added fees make up for the lower advertised price. Vehicle listed for $32999, then added over $4000 in bogus fees.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for sharing this review regarding your experience with us, Don. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Andrew Ramus, General Manager

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1.0

Warranty Runaround

I brought my 2023 Malibu in for a service and some warranty work. Service department where I bought the car denied my warranty. Drive seat track was broken and right side of spoiler was loose. They claimed the two defects were not warrantable and I had to pay $100 for diagnostics which was originally $215. At the same time the sales department is calling me and asking me to refi or buy a new car. Needless to say, they lost a customer.

1.0

Warranty Runaround

I brought my 2023 Malibu in for a service and some warranty work. Service department where I bought the car denied my warranty. Drive seat track was broken and right side of spoiler was loose. They claimed the two defects were not warrantable and I had to pay $100 for diagnostics which was originally $215. At the same time the sales department is calling me and asking me to refi or buy a new car. Needless to say, they lost a customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

John, we appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. I'd like the chance to speak with you and hear your feedback regarding your visit. Please contact me at your earliest convenience. Sincerely, Frank Segarra, Fixed Operations Manager

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1.0

2024 Chevy trax no caps

I wish I could get out this .. I?ll never refer anyone to Mike Anderson

1.0

2024 Chevy trax no caps

I wish I could get out this .. I?ll never refer anyone to Mike Anderson

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Andrew Ramus, General Manager

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1.0

Gen 2 Chevy Volts (mine is 2017) have a very common issue

Gen 2 Chevy Volts (mine is 2017) have a very common issue where the vehicle won't recognize that it has been shifted to P (shift to park warning). Because of this, GM has added the fix to the Voltec warranty. My vehicle is well within the Voltec warranty as I have 48,500 miles. The service advisor claimed it is not covered and said this would cost around $500. I explained it is covered several times. I called the Service manager and he rudely proclaimed it is not covered. It is clearly stated in the Shift to park service bulletin that it is covered as of Oct. 2019. So I left that dealer. I have an 11 week old newborn and I now have to drive to a different and far more distant dealer to get proper service. Dealers/service should know what is covered under warranty. Will not return to this dealer for service or a new upcoming vehicle purchase.

1.0

Gen 2 Chevy Volts (mine is 2017) have a very common issue

Gen 2 Chevy Volts (mine is 2017) have a very common issue where the vehicle won't recognize that it has been shifted to P (shift to park warning). Because of this, GM has added the fix to the Voltec warranty. My vehicle is well within the Voltec warranty as I have 48,500 miles. The service advisor claimed it is not covered and said this would cost around $500. I explained it is covered several times. I called the Service manager and he rudely proclaimed it is not covered. It is clearly stated in the Shift to park service bulletin that it is covered as of Oct. 2019. So I left that dealer. I have an 11 week old newborn and I now have to drive to a different and far more distant dealer to get proper service. Dealers/service should know what is covered under warranty. Will not return to this dealer for service or a new upcoming vehicle purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We acknowledge your review and are currently looking into the events you’ve detailed.

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1.0

Sold my used car to Mike Anderson and have had horrible

Sold my used car to Mike Anderson and have had horrible communication back from the dealership on the location of my check which was to be mailed to my address within two weeks. This check has still not arrived after 3+ weeks and after calling three times and emailing the dealership, I have not had any returned messages or communications from the dealership back updating me on the check. They team was great communicating when i was selling my car, but since selling i have not heard back once on the status of my check and payment. This is shocking and incredibly disappointing. Think twice before selling your used car here.

1.0

Sold my used car to Mike Anderson and have had horrible

Sold my used car to Mike Anderson and have had horrible communication back from the dealership on the location of my check which was to be mailed to my address within two weeks. This check has still not arrived after 3+ weeks and after calling three times and emailing the dealership, I have not had any returned messages or communications from the dealership back updating me on the check. They team was great communicating when i was selling my car, but since selling i have not heard back once on the status of my check and payment. This is shocking and incredibly disappointing. Think twice before selling your used car here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Andrew Ramus, General Manager

Consumer response

Andrew Ramus - I can share more details of how this situation has expanded further to more frustrations in process and communication. Please share your information on how I would reach out to you directly.

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