Reviews
Write a reviewGMC Winegardner of Prince Frederick
worst customer service experience I have ever had in my life. Not just at a car dealership but any experience as a customer. Was constantly lied to by the rep. Talked to like I was stupid and in a patronizing way. Even called the owner and that really didn't resolve anything. I am still waiting reimbursement for a rental car that I was told would take a few days. Which I believe 100% the slow processing of my claim is retaliatory/reprisal in nature because I complained to GM via social media and the dealership was contacted. GM has done little to nothing to help resolve my issue with this dealership and the poor experience I have had.
GMC Winegardner of Prince Frederick
worst customer service experience I have ever had in my life. Not just at a car dealership but any experience as a customer. Was constantly lied to by the rep. Talked to like I was stupid and in a patronizing way. Even called the owner and that really didn't resolve anything. I am still waiting reimbursement for a rental car that I was told would take a few days. Which I believe 100% the slow processing of my claim is retaliatory/reprisal in nature because I complained to GM via social media and the dealership was contacted. GM has done little to nothing to help resolve my issue with this dealership and the poor experience I have had.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Customer Service is Perfect!
From beginning to end I was treated to professional courtesy by this dealership and its employees. Car was immaculate when work was completed in a very short time. I was very pleased!
Customer Service is Perfect!
From beginning to end I was treated to professional courtesy by this dealership and its employees. Car was immaculate when work was completed in a very short time. I was very pleased!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Truck
My experience, as usual, was great. They explained and answered all questions in a way that was easily understood. Very happy with the service I received.
Truck
My experience, as usual, was great. They explained and answered all questions in a way that was easily understood. Very happy with the service I received.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great purchase from Winegartner Buick/GMC
The staff was friendly - NO pressure - found the perfect car for us - showcased all the benefits of the car and taught us how to use the electronics! Great experience through and through.
Great purchase from Winegartner Buick/GMC
The staff was friendly - NO pressure - found the perfect car for us - showcased all the benefits of the car and taught us how to use the electronics! Great experience through and through.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service!
Winegardner always does a great job of servicing my car. I've purchased my last two vehicles from them and have been having my cars serviced there for the past 8 years. I'm always very satisfied. My only small complaint is that they need to have more availability of loaner cars.
Great service!
Winegardner always does a great job of servicing my car. I've purchased my last two vehicles from them and have been having my cars serviced there for the past 8 years. I'm always very satisfied. My only small complaint is that they need to have more availability of loaner cars.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
2018 GMC Acadia Purchase
I appreciated the fact that this location did not harass me with numerous phone calls to get me into their locations. I talk with Linda by emails for several days before actually going to the location and purchased the same day.
2018 GMC Acadia Purchase
I appreciated the fact that this location did not harass me with numerous phone calls to get me into their locations. I talk with Linda by emails for several days before actually going to the location and purchased the same day.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent service!
Excellent service! I've been using Winegardner for sales and service for my last 2 cars and would highly recommend.
Excellent service!
Excellent service! I've been using Winegardner for sales and service for my last 2 cars and would highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Winegardner GMC, Prince Frederick, MD
Best dealership ever. You're not just another customer to them, you're family.
Winegardner GMC, Prince Frederick, MD
Best dealership ever. You're not just another customer to them, you're family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great dealership, and their service dept is great!
Great dealership and service dept. Always treat me with respect, and make me feel like a family member and not a customer.
Great dealership, and their service dept is great!
Great dealership and service dept. Always treat me with respect, and make me feel like a family member and not a customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent service department
Robby Rawlings is very good and the reason I came to get service there.
Excellent service department
Robby Rawlings is very good and the reason I came to get service there.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase