Colonial Auto Center

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
39 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    April 16, 2019

    Scott and Almonte made my buying a car with them a joy. Told Almonte what I wanted and he sold it to me and Scott made the loan process so easy. Both were... very friendly and professional.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    December 1, 2018

    The service I received was fast and friendly! They also cleaned my car for me while they had it! This was something I was going to do later in the day.... This saved me one stop in a very busy day before Thanksgiving getting stuff prepared.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • July 12, 2014

    We had the best car buying experience at this dealership ever. The Sales-Rep Simona, Jim Childress, and Scott Draper made our entire purchase so comfortable,... stress - free & no pressure. Simona was fantastic, very knowledgeable, and professional in helping us through the process.The phone calls, test drive, trade- in, financing, add-ons and customer service was exceptional.Thank you again for the great service during and after the sale. I cannot recommend your great team high enough to my friends & co-workers. We love our 2014 Lincoln MKX.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2.0 out of 5
    September 8, 2018

    Never received the complimentary wash and spent over an hour waiting for my car to be done with an oil change and tire rotation with a scheduled online... appointment!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    October 26, 2017

    I could not have had a better experience here! As a woman, I am always fearful of going to a dealership and I never felt anything but positive experiences.... The atmosphere was warm and inviting and I never felt like I was entering a "good old boys club" like I have with most dealerships. I worked with Paul, Robert, and Levi and they were all very personable and laid back people. I have never had such a positive experience buying a car. They listened to all the things I asked for and never tried to push anything additional on me. I never felt any pressure to buy a car and their service was phenomenal. I would absolutely recommend to anyone! They do not work on commission which I think is a huge plus.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 25, 2017

    Although I did not purchase a car here, I have to give our sales rep., Felicia, an outstanding review. She was always professional, courteous and sent... many e-mails showing several cars that I might've been interested in. She followed up with phone calls being pleasant and not annoying. Thank you again, Felicia, for all your help. I did purchase a car elsewhere.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    October 22, 2017

    Great car buying experience at Colonial Nissan.Mr. Carey was very helpful during the purchase process and afterwards with the followup care.Would purchase... again from this group.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 3, 2017

    spent several times in contact with their salesman and he was very helpful. I determined that they were too far away but if I wanted to go out further... I would have then at the top of my list.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    April 2, 2017

    Recently, I had to bring my 2012 Ford Focus SEL twice to Colonial Service Center for major safety recall issues. CLUTCH +TCM were replaced at no cost... at all, as full warranty was applied, with no strings attached. Non only they were replaced on the spot, with no wait at all for appt, but I was provided with an upgrade Lincoln rental car for free, the whole time my car was in the shop. I can only be grateful Todd Wheeler, Nick Kennedy and Rob, the technician who worked on my car and praise their impeccable customer service attitude. They transformed a safety issue problem which left me without a car into a positive and pleasant experience. Thank you.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    July 23, 2016

    Brought my 2016 Sierra in for transmissions issues, an oil change, tire rotation and issues with the radio. Dropped it off on Saturday, had to call 7 times... on Monday just to see what needed to be serviced. After I insisted on holding for a advisor, he told me they didn't get a chance to look at it, but would on Tuesday. No problem. !5 minutes later, I get a call from another advisor saying they had looked at the transmission, and nothing was wrong. The radio needed a 6 hour download, but it was in the process of being downloaded. The tire rotation and oil change was complete, but they wanted it a little longer to verify everything was completed, and I could pick it up on Tuesday. Arrived Tuesday at 4:00 to pick it up, and the tire rotation wasn't done, though they said it was. The transmission fix they said was done, turns out they didn't complete it. The radio download that was needed and in process was never needed so it wasn't done. I requested a Mobile One oil change, they used something different. So for having the truck for basically three days, they did absolutely nothing. And, just to put icing on the cake, I left the truck with 1/2 a tank of fuel. When I picked it up it had just enough fuel to get me two blocks before it ran out. Thanks guys! It case this isn't clear enough...I would HIGHLY recommend staying away from this service department!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
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