Colonial Auto Center

Never received the complimentary wash and spent over an hour waiting for my car to be done with an oil change and tire rotation with a scheduled online... appointment!

I could not have had a better experience here! As a woman, I am always fearful of going to a dealership and I never felt anything but positive experiences.... The atmosphere was warm and inviting and I never felt like I was entering a "good old boys club" like I have with most dealerships. I worked with Paul, Robert, and Levi and they were all very personable and laid back people. I have never had such a positive experience buying a car. They listened to all the things I asked for and never tried to push anything additional on me. I never felt any pressure to buy a car and their service was phenomenal. I would absolutely recommend to anyone! They do not work on commission which I think is a huge plus.

We had the best car buying experience at this dealership ever. The Sales-Rep Simona, Jim Childress, and Scott Draper made our entire purchase so comfortable,... stress - free & no pressure. Simona was fantastic, very knowledgeable, and professional in helping us through the process.The phone calls, test drive, trade- in, financing, add-ons and customer service was exceptional.Thank you again for the great service during and after the sale. I cannot recommend your great team high enough to my friends & co-workers. We love our 2014 Lincoln MKX.

Although I did not purchase a car here, I have to give our sales rep., Felicia, an outstanding review. She was always professional, courteous and sent... many e-mails showing several cars that I might've been interested in. She followed up with phone calls being pleasant and not annoying. Thank you again, Felicia, for all your help. I did purchase a car elsewhere.

Great car buying experience at Colonial Nissan.Mr. Carey was very helpful during the purchase process and afterwards with the followup care.Would purchase... again from this group.

spent several times in contact with their salesman and he was very helpful. I determined that they were too far away but if I wanted to go out further... I would have then at the top of my list.

Recently, I had to bring my 2012 Ford Focus SEL twice to Colonial Service Center for major safety recall issues. CLUTCH +TCM were replaced at no cost... at all, as full warranty was applied, with no strings attached. Non only they were replaced on the spot, with no wait at all for appt, but I was provided with an upgrade Lincoln rental car for free, the whole time my car was in the shop. I can only be grateful Todd Wheeler, Nick Kennedy and Rob, the technician who worked on my car and praise their impeccable customer service attitude. They transformed a safety issue problem which left me without a car into a positive and pleasant experience. Thank you.

Brought my 2016 Sierra in for transmissions issues, an oil change, tire rotation and issues with the radio. Dropped it off on Saturday, had to call 7 times... on Monday just to see what needed to be serviced. After I insisted on holding for a advisor, he told me they didn't get a chance to look at it, but would on Tuesday. No problem. !5 minutes later, I get a call from another advisor saying they had looked at the transmission, and nothing was wrong. The radio needed a 6 hour download, but it was in the process of being downloaded. The tire rotation and oil change was complete, but they wanted it a little longer to verify everything was completed, and I could pick it up on Tuesday. Arrived Tuesday at 4:00 to pick it up, and the tire rotation wasn't done, though they said it was. The transmission fix they said was done, turns out they didn't complete it. The radio download that was needed and in process was never needed so it wasn't done. I requested a Mobile One oil change, they used something different. So for having the truck for basically three days, they did absolutely nothing. And, just to put icing on the cake, I left the truck with 1/2 a tank of fuel. When I picked it up it had just enough fuel to get me two blocks before it ran out. Thanks guys! It case this isn't clear enough...I would HIGHLY recommend staying away from this service department!

I loved my experience shopping for a used car at this dealership. Never once was i pushed into buying anything nor did i feel like they were desperate... to sell me something. I went in to look at a used 2015 Sierra that had just arrived. Now this was a double cab and I really needed a crew cab which is more spacious. Needless to say, I didn't buy that truck. But I did test drive some new ones while I was there. They were very nice people and I wish I had been able to buy something from them.

J. R. Kennedy is the best. In November of this year my husband and I purchased a used car from Colonial for the second time. All I had to do was make a... five minute phone call and even though he was working with two other customers at the time, he told me to come on out and he would have some one get the car ready for us. It was late in the day and with him being busy he told us to drive the car overnight. He worked out the financing the next day and we were on our way. If you want a great experience buying a used car, see J. R. Kennedy and the great folks at Colonial. Steve and Carolyn Charlottesville, Va.