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Colonial Auto Center

(472 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30pm–1:00pm
Sunday Closed Closed

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Reviews

(472 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great job as always. In and out promptly, everything done correctly. Always appreciate my friends at Colonial.

Great job as always. In and out promptly, everything done correctly. Always appreciate my friends at Colonial.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, Mark, for your wonderful review! We're thrilled to hear that you appreciate our reliable service and that everything was done correctly and promptly. Your support means a lot to us, and we look forward to serving you again soon!

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I had a great experience. Mike and Bob were very helpful. They helped with every phase of the purchase and explained everything they were doing and were open to any and all questions.

I had a great experience. Mike and Bob were very helpful. They helped with every phase of the purchase and explained everything they were doing and were open to any and all questions.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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They made me wait two hours for my car to do a oil change mess my car up didn’t tell me my car leaked oil I bought it back they trying to put it on me I will never go back there for nothing very bad service

They made me wait two hours for my car to do a oil change mess my car up didn’t tell me my car leaked oil I bought it back they trying to put it on me I will never go back there for nothing very bad service

Rating breakdown (out of 5):
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Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

We sincerely apologize for your experience and the inconvenience it caused. We strive for high standards and clearly fell short in your case. We would appreciate the opportunity to discuss this further and make it right.

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Todd is the worst...Charlottesville Va...He kept my car 4 day. On the 4th day he call for pick up I yet had to wait 4.hours...Had no idea

Todd is the worst...Charlottesville Va...He kept my car 4 day. On the 4th day he call for pick up I yet had to wait 4.hours...Had no idea

Rating breakdown (out of 5):
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Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Cherry, I sincerely apologize for your experience with Todd and the service you received. It’s clear we fell short of our commitment and I appreciate you bringing this to our attention.

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Laura was amazing throughout the entire process. She helped me lower both my monthly payment and my interest rate far beyond what I expected, and she got me into my new 2026 GMC Terrain. She took the time to show me the different trim options and was confident that I would love the vehicle and she was absolutely right. Laura kept me informed every step of the way, answered all of my questions, and made sure I understood the process. She even made sure I was taken care of while I was there and reassured me that everything would work out in my favor. Not only did she help me get the vehicle I wanted, but she also helped lower my monthly insurance costs. Overall, it was a fantastic experience, and I highly recommend working with Laura if you?re looking for someone who genuinely cares and goes above and beyond for her customers. Thank you, Laura

Laura was amazing throughout the entire process. She helped me lower both my monthly payment and my interest rate far beyond what I expected, and she got me into my new 2026 GMC Terrain. She took the time to show me the different trim options and was confident that I would love the vehicle and she was absolutely right. Laura kept me informed every step of the way, answered all of my questions, and made sure I understood the process. She even made sure I was taken care of while I was there and reassured me that everything would work out in my favor. Not only did she help me get the vehicle I wanted, but she also helped lower my monthly insurance costs. Overall, it was a fantastic experience, and I highly recommend working with Laura if you?re looking for someone who genuinely cares and goes above and beyond for her customers. Thank you, Laura

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Was very helpful and good explanation of all the processes and easy to communicate with the sale agent he was very friendly and helpful thanks Bob Kemp

Was very helpful and good explanation of all the processes and easy to communicate with the sale agent he was very friendly and helpful thanks Bob Kemp

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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We went to Charlottesville Colonial Auto Center to sell a vehicle, no trade or purchase, from an estimate from Kelley Blue Book on Sunday 5/3/26. Martin Haggard got in touch with me Monday morning to set up an inspection and discuss a buy price for today. We got there on time and he was ready to negotiate. Everything went better than expected and even got a 45-minute ride back home with Shane. Awesome dealership and awesome Sales and associates. When I buy again, Colonial will be the 1st place I will go! Thanks guys!

We went to Charlottesville Colonial Auto Center to sell a vehicle, no trade or purchase, from an estimate from Kelley Blue Book on Sunday 5/3/26. Martin Haggard got in touch with me Monday morning to set up an inspection and discuss a buy price for today. We got there on time and he was ready to negotiate. Everything went better than expected and even got a 45-minute ride back home with Shane. Awesome dealership and awesome Sales and associates. When I buy again, Colonial will be the 1st place I will go! Thanks guys!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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service job was awesome and they kept me informed what had to be performed and very timely...highly recommend Colonial Nissan for my service on my truck

service job was awesome and they kept me informed what had to be performed and very timely...highly recommend Colonial Nissan for my service on my truck

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Very professional and courteous! Waited for the oil change and tire rotation, and it was done in a timely manner. I will return to this dealer.

Very professional and courteous! Waited for the oil change and tire rotation, and it was done in a timely manner. I will return to this dealer.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Ka Tari and team were fantastic Service work performed took care of the issue Truck was repaired actually sooner than expected Courtesy truck wash was great

Ka Tari and team were fantastic Service work performed took care of the issue Truck was repaired actually sooner than expected Courtesy truck wash was great

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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