Rick Hendrick Cadillac

I had an appointment on Saturday 12 April 2025 at 0830. The young man who checked me in was awesome. He was courteous and very attentive to detail. He was polite and accommodating. It's wonderful to be greeted with a employee who enjoys his work. It goes a long way!

James Andrews was absolutely amazing! He was patient, kind, and so thorough. He was not ?pushy? at all. He knew my needs in a car, and he delivered at a great price! I absolutely recommend him as a salesman, and I will not hesitate to go back to him in my future automobile needs. The Finance Director, Craig Petrie, was fantastic. He was the bright light of the day. Who knew playing with numbers could be so fun? This whole team made buying my first car from a dealership a breeze. What I expected as a nail biting experience was none of the like. Thank you Rick Hendrick Cadillac!

Great Job. I was out in record time. I was the only one there and I miss the Service guy named Joe. He was very helpful.

I've had my 2010 SRX maintenance done at Rick Hendrick since I purchase the SUV from there in 2010. The experience has always been outstanding. My SUV is always returned to me cleaned. The service Rep are always professional and keep me aware of what going on with my SUV.

I am not necessarily a few of car dealership shopping, but I must say that Jacob Osborne made this process fairly seamless. He requested my needs and worked on meeting them with no hassle.

Excellent customer service every time we go to have our car serviced! We are always comfortable while we are waiting. I love the videos that they take to inform you of the services provided to your vehicle. You are always informed of any additional maintenance needed then or in the future. Thank you for your professionalism that will help us get the best performance from our Cadillac!

Stopped in for an oil change and tire rotation. It turns out that there was a bunch more stuff needed which made good sense once explained to me. I am very appreciative that they took me in on short notice.

At Hendricks Cadillac of Norfolk, VA, I was reassured by the patience of the staff. The salesman, manager, and the gentleman finalizing the purchase were all very professional, kind, and patient as I thoughtfully processed the purchase and warranties. Their patience made me feel confident in my decision. The salesman even called the next day to make sure I was okay and to ask if I had any questions about the car.

I was scepticle at first because of an earlier experience a few years ago. However, they were highly professional, courteous, and kept me very informed. Thank you had exceptional communication skills which I highly appreciated. I will continue to do business here.

Third vehicle purchased from Hendrick. Fast easy and attention to detail. Vehicle was available, prepped , and the entire process was quick and easy. My third purchase from them