Reviews
great cust service - need facility mgmt
Over all car maintenance smooth & professional. Need some sort of policy/posting for customers who are in the waiting area lounge to not play audio out loud on their cell phones in the lounge, very annoying.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Brian Evans, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
Reasonable people
I was on vacation and experienced issues with my truck. They fit me in on an emergency basis and although the problem couldn?t be found before i had to leave, they didn?t charge me for their time! Very friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Shane, we appreciate you taking the time to leave us this feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
John Bell was a great representing salesman the day I
John Bell was a great representing salesman the day I visited the store. He was very knowledgeable about the entire product line.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Cj.hayesc8, thank you; we appreciate your feedback! We do hope we can be of assistance in the future. Take care!
Jen D was super knowledgeable and took care of us.
Jen D was super knowledgeable and took care of us. She actually listened to us and found the perfect car. I highly recommend her.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we are glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you.
Help with a new order?.
John Bell continues to keep me informed about 2024 ordering information. There?s a reason why I have had John help me in the car buying world since1994?..he?s top notch to deal with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Randy Yokum, thank you for your kind words and this wonderful review! We're looking forward to your next visit with us!
The usual excellent experience.
The usual first class. Service writer Joe Waller goes a long way to contributing to the most favorable customer experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, and have a fantastic day!
Rick Hendricks Cadillac
Rick Hendricks Cadillac is the best. I purchased my vehicle there 14 years ago and have always gone to them for service for my car. They are the greatest. Very knowledgeable, pleasant and always willing to answer all questions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Please don't hesitate to reach out if there's anything additional we can do for you.
My new caddillac purchase
Mike and cj are fantastic sales associates and they are knowledgeable and caring with the customer! I thank them for everything they did to get me in the vehicle I wanted!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Pamela Jones Nichols, thank you for taking the time to leave a review for us at Rick Hendrick Cadillac Norfolk. We're happy we could meet your expectations! We can't wait to see you again, have a great day!
Customer
As usual, Joseph Waller was professional and is definite an individual who knows his job.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Terry Davis, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Great Experience & I didn't even leave with a car!
I met with CJ and Neil both were GREAT! All of my questions were answered and I was able to make a decision without feeling pressured! I unfortunately did NOT leave with the vehicle I wanted, but I was made to feel like I could have! I definitely recommend going to HENDRICKS CADILLAC! Cadillacs are the elite and to drive one is a PRIVILEGE! Thanks again CJ!! (from John Deer to RH Cadillac) They are lucky to have you!!!! Happy Selling! We'll be in touch soon! - LaKeisa
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Lakeisa Harris, thank you for your kind review; we are happy to pass along your comments to the team here at Rick Hendrick Cadillac Norfolk! We can't wait to see you again, have a great day!