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Rick Hendrick Cadillac

(267 reviews)
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award

Reviews

(267 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Hendrick Cadillac from DealerRater.

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SEE JOHN BELL!

SEE JOHN BELL! He’s awesome! Helped me buy a few cars in the last 10 years

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Hi JBA, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Cadillac Norfolk

I came back to trade in my Trailblazer.

I came back to trade in my Trailblazer. Joshua was my sales associate and let me tell you, he went above and beyond in finding me my perfect car. He sent me pictures via text messages to save me time from walking around looking for the right car. He actually did all the legwork for me. When he found the perfect car, we got together to finalize the deal. It was an amazing experience and I didn’t feel pressured to help him make a sale. Then he introduced me to CD who walked me through all the financial details. I felt that CD and I were old friends and I actually forgot that I was there to buy a car. Rick Hendrick put customers first and you feel that the moment you make contact with them. I don’t want to leave out Malory in service. If it wasn’t for her, I would still be waiting for my Trailblazer to be fixed. She helped me get a loaner car and when I decided to just trade my SUV in for a car, she quickly teamed me up with Joshua. This is team work at its finest. I am proud of my purchase and even more grateful for all the staff that helped me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello Teresa713, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

Great Salesmen

Had a great experience with salesmen. Michael Rangland. Will come back for all car needs in the future. He was very helpful and answered all questions that I had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

J. Staton Jr, we're so glad that we were able to go above and beyond your expectations!

Awesome Service!

Awesome Service! Jennifer Dozal! CJ Hayes and Desmond Johnson were also great to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Eddie Allen, we're glad to hear you enjoyed your visit! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Cadillac Norfolk

Hilde Fischer

Joe Waller and John Butler always provide me with great service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hilde, thank you for your kind review; we are happy to pass along your comments to the team here at Rick Hendrick Cadillac Norfolk! We do hope we can be of assistance in the future. Take care!

WOW I AM IMPRESSED AND WILL ALWAYS RECOMMEND

We purchased a 2020 Cadillac XT4 in 2021. The process was professional and very satisfied. In March of 2023 we could not get into the car "battery low" my wife called was on the phone for 20 to 30 minutes to get into the vehicle. The lady that answered the phone was very nice and eventually connected us to JUSTIN (last name unknown) he was patient and stayed with us until we were able to gain entry into vehicle. WOW I AM IMPRESSED AND WILL ALWAYS RECOMMEND Rick Henrick Cadillac !!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

David Throckmorton, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Cadillac Norfolk! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Cadillac Norfolk

The staff here is very friendly and helpful, the

The staff here is very friendly and helpful, the salesperson Jennifer answered all of my questions and didn't make me feel pressured to buy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Riley, we appreciate you taking the time to leave us this feedback! We can't wait to see you again, have a great day!

My family has done business with Rick Hendrick Cadillac

My family has done business with Rick Hendrick Cadillac for years. The Service and Sales Department is quite impressive. Kimberly White, one of their Executive Sales Representatives has done business with my family for years. Kimberly introduced herself to me while I was waiting in service and asked if I had considered upgrading from my current model. Kimberly, took the time to explain various Cadillac crossovers comparable to mine and thoroughly answer my questions, which I found her Cadillac knowledge and demonstrations of the different crossover models professionally impressive which intrigued me to purchase another Cadillac from Rick Hendrick and Kimberly White. Thank you again for making me feel like family, now I know why my family continues to do business with Rick Hendrick Cadillac.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Kimberly White is by far the most customer oriented sales

Kimberly White is by far the most customer oriented sales person I have ever met. The details she unraveled about financing paperwork is second to none. Her product knowledge and customer concern is the reason I have purchased four Cadillacs from Kimberly White and Rick Hendrick.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Jjgbunker17, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

Michael Sudlow was so helpful with my husband in finding

Michael Sudlow was so helpful with my husband in finding a car. He was patient with us and explained everything on the car we needed to know

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello Barbara, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!