Rick Hendrick Cadillac

I am not necessarily a few of car dealership shopping, but I must say that Jacob Osborne made this process fairly seamless. He requested my needs and worked on meeting them with no hassle.

Excellent customer service every time we go to have our car serviced! We are always comfortable while we are waiting. I love the videos that they take to inform you of the services provided to your vehicle. You are always informed of any additional maintenance needed then or in the future. Thank you for your professionalism that will help us get the best performance from our Cadillac!

Stopped in for an oil change and tire rotation. It turns out that there was a bunch more stuff needed which made good sense once explained to me. I am very appreciative that they took me in on short notice.

At Hendricks Cadillac of Norfolk, VA, I was reassured by the patience of the staff. The salesman, manager, and the gentleman finalizing the purchase were all very professional, kind, and patient as I thoughtfully processed the purchase and warranties. Their patience made me feel confident in my decision. The salesman even called the next day to make sure I was okay and to ask if I had any questions about the car.

I was scepticle at first because of an earlier experience a few years ago. However, they were highly professional, courteous, and kept me very informed. Thank you had exceptional communication skills which I highly appreciated. I will continue to do business here.

Third vehicle purchased from Hendrick. Fast easy and attention to detail. Vehicle was available, prepped , and the entire process was quick and easy. My third purchase from them

Staff was knowledgeable, personable, professional and informative. They said their goal was to make buying the car a good experience and they delivered. In summary, they were an outstanding team.

Man the staff was awesome.. Daniel and Matthew really helped me out when it came to purchasing my caddy and they made me feel like I was making the right decision into getting that car.

Took the vehicle for an inspection last month and was told the water pump was leaking and system was out of coolant. The Techs refused to add coolant. Upon second opinion from another shop, the leak is from a hose, and it is a very slow leak. I saved myself $1050 (Cadillac's estimate). Don't trust them, they will either lie or not admit mistakes, as exampled by the AI response I received from the Service Manager, Mike, which resolved nothing. I am shocked and disgusted that Cadillac would treat a customer this way.

On Thursday they agreed that a car we re discussing was 31k, and the next day they raised the price on me to $35977? They claimed the fair market value changed in one day while we were discussing the car? Very disappointing!!!