Reviews
They forgot to reset oil gage and put new reminder for
They forgot to reset oil gage and put new reminder for next oil change so now I have to go back to dealership which is not close to me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Betty, we would like the opportunity to address your concerns. Please reach out to our Service Lane Manager, Daniel Evans at (757) 455-4600 when you have a chance. Thank you, and we look forward to hearing from you.
Everyone was very friendly & accommodating.
Everyone was very friendly & accommodating. Took a lot of time to make sure we were satisfied.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your positive review about your recent experience with us! We can't wait to see you again, have a great day!
kevon was very helpful.
kevon was very helpful. I was not able to get my car fixed due to the cost. Not one thing has been under warranty.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Cindy Rein, we really appreciate your feedback! We hope you have a great day!
The service was done as requested and a shuttle was
The service was done as requested and a shuttle was provided to get me home and back when my car was ready. My car was nice and clean when I picked it up.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello William Petty, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
I had an excellent experience at Hendrick?
I had an excellent experience at Hendrick?s! Jake Osborne went above and beyond to make sure I felt comfortable throughout the entire process. He answered all my questions with patience and professionalism, and his genuine approach made me feel confident in my decision. The entire team was fantastic, and I truly trust them. If you?re looking for a dealership that cares about its customers, I highly recommend them?and be sure to ask for Jake
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kourtney Smith, we are so pleased you enjoyed your visit to Rick Hendrick Cadillac Norfolk! If you have any further questions, please don't hesitate to reach out!
I've owned/leased x3 Cadillacs from Rick Hendrick
I've owned/leased x3 Cadillacs from Rick Hendrick Cadillac - Norfolk for the past 14 years. I wouldn't go to any other dealership to purchase/lease or repair a car I own. I am a loyal customer.....they are the best in the business.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Francis Xavier Cubillo, thank you so much for the positive review! We look forward to your next visit! Take care!
Joe has been my service advisor since I purchased my XT5.
Joe has been my service advisor since I purchased my XT5. He is friendly and he cares about his customers.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Latisha, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Daniel was excellent!
Daniel was excellent! Very professional and helpful. Provided me an Uber home and Back. Even adjusted a feature on my vehicle in which I couldn?t figure out. Thanks Great Service!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Dcbogey, thank you; we appreciate your feedback! We do hope we can be of assistance in the future. Take care!
My wife and I unexpectedly stopped by Rick Hendrick
My wife and I unexpectedly stopped by Rick Hendrick Cadillac to look at their Escalade inventory. We were met by sales representative Jacob Osborne, who was very welcoming and personable. Jacob took us for a very educational test drive which won us over. Jake was able to find the exact Escalade we wanted and have it transferred in the next day. Back at the dealership everyone we encountered from the receptionist to mechanics passing by greeted us. We were treated like friends from not only by Jacob but sales Manager Mike Evans and finance Manager Craig Petrie. The entire experience was the best I?ve ever had buying a new car. We could have gone to the Cadillac Dealer 15 miles from our house in Fredericksburg but the staff at Rick Hendrick are such real people we drove over 3 hours to close the deal. Thanks Rick Hendrick Cadillac
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Cadillac Norfolk. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Everyone spoke and asked about our day.
Everyone spoke and asked about our day. Salesman Matthew was awesome! Totally great experience and awesome vehicle!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Paul And Laura Mascia, thank you; we appreciate your feedback! If you're ever in need of more help, please let us know!