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Rick Hendrick Cadillac

(283 reviews)
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award

Reviews

(283 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Hendrick Cadillac from DealerRater.

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I have driven Cadillacs for the last 20 years.

I have driven Cadillacs for the last 20 years. I have visited a couple of dealerships but hands down John Bell and Hendrick are the best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Hello Marvin, thank you; we appreciate your feedback! We hope you have a great day!

I bought my car at Hendrick?

I bought my car at Hendrick?s and yesterday had it serviced. The were very quick and thorough. Tyrus Kenny was professional and respectful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Nonna, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

My husband and I had a great experience with John Bell.

My husband and I had a great experience with John Bell. He is knowledgeable and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Carrie, thank you for the high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.

Very pleasant experience dealing with John Bell.

Very pleasant experience dealing with John Bell. He is helping us to get a vehicle we located at another Hendrick dealership. He is knowledgeable and his many years of being in the car business made us very comfortable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Rachel, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

Very clean and comfortable waiting room.

Very clean and comfortable waiting room. A little long wait time for first time service, but the explanation given by Mr. Waller was acceptable. Very nice guy! Car wash included!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Cadillac Norfolk

Yesterday I had a great experience purchasing a vehicle

Yesterday I had a great experience purchasing a vehicle from Kendrick Cadillac. The saleperson, manager and finance person were all friendly and willing to address my concerns and answer my questions. I would like to give a BIG shout to Jessica who was very attentive throughout the entire process. I have bought dozens of cars in 76 years and I usually find the process stressful and distasteful but my experience was a pleasant surprise. If you?re looking for a Caddy, you might just want to check them out. I think you will be pleased.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Raven, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Cadillac Norfolk. Please let us know if there is anything else we can do for you; we are more than happy to help!

I can't think of a time that I've had such a great

I can't think of a time that I've had such a great experience in purchasing a vehicle. Everyone I encountered were friendly. Jessica Clarke and Michael were amazing. They were very personable, and knowledgeable. Which made my purchase very pleasant.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I had a wonderful experience with John Bell.

I had a wonderful experience with John Bell. He helped us decide the things we wanted on the Escalade we are ordering. Enjoyed dealing with someone knowledgeable and experienced.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Rick Williams, we really appreciate your feedback! We're looking forward to your next visit with us!

I am in the process of purchasing a Cadillac for the

I am in the process of purchasing a Cadillac for the first time. I was fortunate enough to meet Mr. John Bell at the dealership. I had no idea which vehicle would best suit my needs and financial situation. Mr, Bell spent a great deal of time explaining my options. I was very impressed with his knowledge and patience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hello Anthony Dean, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

John Bell has been my go to for all my car/truck

John Bell has been my go to for all my car/truck purchases for many years. He always shoots straight and is not the typical “car salesman.” He contacts me to follow up on how my recent purchase is doing and to see if I have any after purchase questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Hello Jeremy Simmons, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.