Went to get my car serviced and while I was waiting I went to look at possibly trading in my car. Have got Numerous letters from Wallace Cadillac to t...rade in my 2013 XTS Cadillac. There was a president sale going on this weekend so I figured I would look. I was there almost 45 minutes walking around the show room and in the lot and not once was I approached by a salesman ask me if I need any help. Guess they don’t want my business!!! Very very disappointed.. Have taking my car to get service there for almost 2 years and the people in the service department have always treated with respect.
We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (888) 238-6884 so we can work to...wards a solution. Thank you and have a great day. Pleas ask for the General Manager.
I always hate buying cars because its a losing investment. Josh made the process very tolerable. Very informative & personable.
I went to Wallace for my oil change and found that I was behind in some of the services. Collin who is my service writer advised me of the thing I nee...ded to bring me up to date. he was able to arrange to do the extra work that day which worked out perfect for me. I have always taken my SRX to Wallace since we moved here 4 years ago and I am very satisfied getting appointment and the work that is performed.