Reviews
Good customer service very nice staff and good location
Good customer service very nice staff and good location for any vehicle cars or truck
Good customer service very nice staff and good location
Good customer service very nice staff and good location for any vehicle cars or truck
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Purchased 3rd vehicle from Phillips and Fred Allen.
Purchased 3rd vehicle from Phillips and Fred Allen. No pressure sales. Responded to my questions and desires.
Purchased 3rd vehicle from Phillips and Fred Allen.
Purchased 3rd vehicle from Phillips and Fred Allen. No pressure sales. Responded to my questions and desires.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our 1st time using Phillips after moving up here from
Our 1st time using Phillips after moving up here from Orlando. We had our Terrain Denali and my Sierra 1500 in for oil change and tires rotation. The service department fixed my brake sensor . Good service.
Our 1st time using Phillips after moving up here from
Our 1st time using Phillips after moving up here from Orlando. We had our Terrain Denali and my Sierra 1500 in for oil change and tires rotation. The service department fixed my brake sensor . Good service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We're thrilled to hear that you chose Phillips Buick GMC for your service needs after relocating. It's great to know that our team was able to assist with your Terrain Denali and Sierra 1500, and we appreciate your recognition of the good service provided. We look forward to seeing you again for your future maintenance needs! Sincerely, The Team at Phillips Buick GMC
I wanted to share my recent experience at GMC Phillips,
I wanted to share my recent experience at GMC Phillips, which was unfortunately very disappointing. The service advisor was neither courteous nor knowledgeable. I was told the wait time would be around three hours, but I received no updates or communication—even as the service center was about to close. When I arrived to pick up my truck, there was no proper explanation or clear diagnosis provided. Despite being told that the master technician had worked on my vehicle, no one could tell me what was actually wrong. This lack of professionalism and transparency left me with no choice but to seek help from a local independent shop. I came to the dealership expecting expert service, but instead, I left feeling frustrated and let down. Thank you for taking the time to hear my concerns. I hope steps will be taken to improve the customer experience moving forward. Best regards, Ron Holmes
I wanted to share my recent experience at GMC Phillips,
I wanted to share my recent experience at GMC Phillips, which was unfortunately very disappointing. The service advisor was neither courteous nor knowledgeable. I was told the wait time would be around three hours, but I received no updates or communication—even as the service center was about to close. When I arrived to pick up my truck, there was no proper explanation or clear diagnosis provided. Despite being told that the master technician had worked on my vehicle, no one could tell me what was actually wrong. This lack of professionalism and transparency left me with no choice but to seek help from a local independent shop. I came to the dealership expecting expert service, but instead, I left feeling frustrated and let down. Thank you for taking the time to hear my concerns. I hope steps will be taken to improve the customer experience moving forward. Best regards, Ron Holmes
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience at Phillips Buick GMC, Ron. We genuinely appreciate your feedback, as it allows us to identify areas for improvement. We understand how frustrating it must have been to feel left in the dark about the status of your vehicle and the service provided. We strive to communicate effectively and deliver exceptional care to our customers. Please consider reaching out to us directly so that we can discuss your concerns further. Your insights are invaluable to us, and we are committed to enhancing the customer experience. Again, thank you for your feedback, and we hope to regain your trust in future visits. Sincerely, the Team at Phillips Buick GMC
They diagnosed the problem on Friday.
They diagnosed the problem on Friday. The part came in on Monday. I returned on Tuesday and it was fixed in under an hour. Quick and efficient! I dealt with Jim last September and he was very helpful!
They diagnosed the problem on Friday.
They diagnosed the problem on Friday. The part came in on Monday. I returned on Tuesday and it was fixed in under an hour. Quick and efficient! I dealt with Jim last September and he was very helpful!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Cindy! We appreciate your positive feedback about your recent experience at Phillips Buick GMC. We're glad to hear that our team was quick and efficient in diagnosing and fixing your vehicle. It's great to know that Jim provided helpful service last September as well. We look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC
I was very satisfied with the Service Rep on Monday, June
I was very satisfied with the Service Rep on Monday, June 23rd. He was professional and actually addressed my concerns.
I was very satisfied with the Service Rep on Monday, June
I was very satisfied with the Service Rep on Monday, June 23rd. He was professional and actually addressed my concerns.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We’re happy to hear that you had a positive experience with our service representative at Phillips Buick GMC. It's great to know your concerns were addressed professionally. We appreciate your feedback and look forward to seeing you again. Sincerely, the Team at Phillips Buick GMC
I had a great experience with the salesman Sean and the
I had a great experience with the salesman Sean and the finance manager Brandon. Both were very helpful and finding a new suv for me! Thank you both. I will recommend to my friends and family.
I had a great experience with the salesman Sean and the
I had a great experience with the salesman Sean and the finance manager Brandon. Both were very helpful and finding a new suv for me! Thank you both. I will recommend to my friends and family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Mandi! We're glad to hear about your great experience with Sean and Brandon at Phillips Buick GMC. It's great to know they were able to assist you in finding your new SUV. We appreciate your recommendation and look forward to welcoming you and your friends and family in the future. Sincerely, the Team at Phillips Buick GMC
I appreciate the prompt service and being able to take of
I appreciate the prompt service and being able to take of problem I had as it helped me get back to serving my customers.
I appreciate the prompt service and being able to take of
I appreciate the prompt service and being able to take of problem I had as it helped me get back to serving my customers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Daniel! We're thrilled to hear that you appreciated the prompt service at Phillips Buick GMC. It's great to know we could assist you in getting back on track to serve your customers. We look forward to seeing you again soon! Sincerely, the Team at Phillips Buick GMC
Fair honest good people Great place to buy a vehicle.
Fair honest good people Great place to buy a vehicle. Easy to deal with Happy
Fair honest good people Great place to buy a vehicle.
Fair honest good people Great place to buy a vehicle. Easy to deal with Happy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review, Sue! We truly appreciate your positive feedback about Phillips Buick GMC. It's great to hear you had a great experience with our team and found it easy to deal with us. We look forward to assisting you again in the future! Happy driving! Sincerely, the Team at Phillips Buick GMC
Your service writer, I think his name is Kiley, was no
Your service writer, I think his name is Kiley, was no nonsense and very knowledgeable. Refreshing experience.
Your service writer, I think his name is Kiley, was no
Your service writer, I think his name is Kiley, was no nonsense and very knowledgeable. Refreshing experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, for your kind words, Mike! We're thrilled to hear you had a refreshing experience with Kiley at Phillips Buick GMC. His knowledge and no-nonsense approach are truly valued, and we appreciate your feedback. We look forward to seeing you again soon! Sincerely, the Team at Phillips Buick GMC