Reviews
My experience with the dealership was extremely poor, and I would not recommend this dealership for any future business. The sales technique was overly aggressive, the vehicle quality fell short of expectations, and any effort to reconcile issues were completely dismissed. The online chat function was of no value as it is clearly just for promotional value, with no real impact to day to day decisons
My experience with the dealership was extremely poor, and I would not recommend this dealership for any future business. The sales technique was overly aggressive, the vehicle quality fell short of expectations, and any effort to reconcile issues were completely dismissed. The online chat function was of no value as it is clearly just for promotional value, with no real impact to day to day decisons
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience with us, Tim. We understand your concerns about the sales techniques and vehicle quality, and we appreciate your feedback. At Phillips Buick GMC, we strive to maintain high standards, and your input is vital in helping us improve. We would welcome the opportunity to discuss your experience further. Please feel free to reach out to us directly. Thank you again for your review. Sincerely, the Team at Phillips Buick GMC
I had what I thought was an agreed upon price via a text with the salesman and sales manager and when I got there they didn’t honor the price.
I had what I thought was an agreed upon price via a text with the salesman and sales manager and when I got there they didn’t honor the price.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your experience with us, Jim. We understand how frustrating it can be when expectations aren't met. Your feedback is appreciated, and we would like to discuss this matter further. Please feel free to reach out to us at Phillips Buick GMC directly at your convenience. Your satisfaction is important to us. Sincerely, the Team at Phillips Buick GMC
My elderly father came in to buy a used car, all him & his wife needed was a reliable small vehicle to get to Doctor appointments in Leesburg and grocery, only places they go anymore, the car you talked him into was $3,000 more than should have been priced ! For shame, I appreciate your men through the drive thru inspection, a good set up, but last Monday one of your mechanics backed out of a garage at 9 a.m. and very very near ran over me and my 86 yr.old father in a big white car, while we were walking toward main lobby building, walking in a big open space ! Unbelievable! Does he fix cars as bad as he drives, my father & i have enough health issues without , very angry, forever. Man did not even get out of car to ask my dad if he ok
My elderly father came in to buy a used car, all him & his wife needed was a reliable small vehicle to get to Doctor appointments in Leesburg and grocery, only places they go anymore, the car you talked him into was $3,000 more than should have been priced ! For shame, I appreciate your men through the drive thru inspection, a good set up, but last Monday one of your mechanics backed out of a garage at 9 a.m. and very very near ran over me and my 86 yr.old father in a big white car, while we were walking toward main lobby building, walking in a big open space ! Unbelievable! Does he fix cars as bad as he drives, my father & i have enough health issues without , very angry, forever. Man did not even get out of car to ask my dad if he ok
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience with us, Gwen. We understand your concerns regarding the pricing and the incident you described. At Phillips Buick GMC, we aim to provide reliable vehicles and prioritize the safety of our customers. We appreciate your feedback about the service and will address the situation with our team to ensure a better experience in the future. If you would like to discuss this further, please feel free to reach out to us. Your father's well-being is important to us, and we want to make things right. Sincerely, the Team at Phillips Buick GMC
Very disappointed in this dealership. I was sold a beautiful 2019 Mazda CX-5 with just over 61,000 miles. Mechanically this car is fully compromised including a severe problem with the transmission. I heard a slight noise the day of purchase..like a soft "chirping" sound when the transmission was going through the gears at low speed. After driving it less than a 80 miles and owning for a little over 2 weeks I took the car to the Mazda dealership in Daytona Beach and had it diagnostically checked out. Turns out the noise was a broken torque converter. The fee for parts and labor was $5,675. I called Buick GMC in Fruitland park, Fl. and they were not at all interested in any kind of responsibility or support- or for that matter even looking at the car! Beware of this shady dealership and if you're buying a used car be sure and have it diagnostically checked out before you pay your hard earned money and get burned! Ronnie was my salesperson and I must say he was a very nice guy. The problem is the management at this store clearly is of low integrity.
Very disappointed in this dealership. I was sold a beautiful 2019 Mazda CX-5 with just over 61,000 miles. Mechanically this car is fully compromised including a severe problem with the transmission. I heard a slight noise the day of purchase..like a soft "chirping" sound when the transmission was going through the gears at low speed. After driving it less than a 80 miles and owning for a little over 2 weeks I took the car to the Mazda dealership in Daytona Beach and had it diagnostically checked out. Turns out the noise was a broken torque converter. The fee for parts and labor was $5,675. I called Buick GMC in Fruitland park, Fl. and they were not at all interested in any kind of responsibility or support- or for that matter even looking at the car! Beware of this shady dealership and if you're buying a used car be sure and have it diagnostically checked out before you pay your hard earned money and get burned! Ronnie was my salesperson and I must say he was a very nice guy. The problem is the management at this store clearly is of low integrity.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience with us, Edward. We genuinely appreciate your feedback and understand your concerns regarding the 2019 Mazda CX-5. Our team takes all customer experiences seriously and strives to maintain high standards at Phillips Buick GMC. If you’d like to discuss this matter further, we encourage you to reach out to us directly so we can discuss your concerns appropriately. Thank you for acknowledging Ronnie’s service; we’re glad to hear he made a positive impression. Thank you again for your insights. Sincerely, the Team at Phillips Buick GMC
Very courteous and explained everything I needed to know. Purchased the car from Daniel who did a great job getting us on our way.
Very courteous and explained everything I needed to know. Purchased the car from Daniel who did a great job getting us on our way.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words, Dave! We're thrilled to hear that you had a great experience with Daniel at Phillips Buick GMC. It's wonderful to know he provided you with all the information you needed. Enjoy your new car, and we look forward to helping you again in the future! Sincerely, the Team at Phillips Buick GMC
Darrin Grant was the most personable and easy going sales person! He got us what we wanted for our trade and sat with us in the back seat of the car introducing us to the car, like connecting our phones and going over the options on the dashboard. He helped us for 15 or 20 minutes. He then told us to call him from home anytime we have a question about the car and he would talk us through it. 10 out of 10!
Darrin Grant was the most personable and easy going sales person! He got us what we wanted for our trade and sat with us in the back seat of the car introducing us to the car, like connecting our phones and going over the options on the dashboard. He helped us for 15 or 20 minutes. He then told us to call him from home anytime we have a question about the car and he would talk us through it. 10 out of 10!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Paul! We truly appreciate your wonderful feedback about your experience at Phillips Buick GMC. It's great to hear that Darrin provided such personable service and took the time to help you become familiar with your new car. We're always here to assist, so don’t hesitate to reach out if you have any questions. We look forward to seeing you again soon! Sincerely, the Team at Phillips Buick GMC
Cesar was an excellent salesman. We appreciate all his help and his knowledge of the vehicle
Cesar was an excellent salesman. We appreciate all his help and his knowledge of the vehicle
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Blaise! We're thrilled to hear that you had a great experience with Cesar at Phillips Buick GMC. His knowledge and dedication are truly valued, and we appreciate you recognizing his efforts. We look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC
Our 1st service visit to this dealership was SUPER. Our Service Advisor, Jim Berlin was absolutely a very good Service Advisor. His display of knowledge, friendliness and helpfulness went beon great. He did everything possible to help handle the un-expected repair costs. We know the service was needed and feel it was a fair price for what needed to be repaired. Thanks Jim and you are a big part of the the reason we will return for any future service that may be needed. Also will consider Phillips GMC for future auto needs. R.J.SHOFF
Our 1st service visit to this dealership was SUPER. Our Service Advisor, Jim Berlin was absolutely a very good Service Advisor. His display of knowledge, friendliness and helpfulness went beon great. He did everything possible to help handle the un-expected repair costs. We know the service was needed and feel it was a fair price for what needed to be repaired. Thanks Jim and you are a big part of the the reason we will return for any future service that may be needed. Also will consider Phillips GMC for future auto needs. R.J.SHOFF
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Richard! We’re thrilled to hear that your first service visit at Phillips Buick GMC was a great experience. Jim truly exemplifies our commitment to excellent service, and we’ll make sure to pass along your kind words. We look forward to assisting you with any future service needs and appreciate your consideration for your upcoming automotive purchases. Thank you for being a valued customer! Sincerely, the Team at Phillips Buick GMC
I had a great experience with the service dept. Jim Berlin was very personable and explained in detail everything I needed to know. He was very accommodating and provided great service. I highly recommend Phillips-Buick GMC.
I had a great experience with the service dept. Jim Berlin was very personable and explained in detail everything I needed to know. He was very accommodating and provided great service. I highly recommend Phillips-Buick GMC.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your kind words, Sherry! We're thrilled to hear about your great experience with our service department and Jim. It's fantastic to know that he was able to provide you with the detailed and accommodating service we strive for at Phillips Buick GMC. We truly appreciate your recommendation and look forward to seeing you again soon! Sincerely, the Team at Phillips Buick GMC
Very professional and knowledgeable staff. I plan to maintain a business relationship with the dealership.
Very professional and knowledgeable staff. I plan to maintain a business relationship with the dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words, Tom! We are delighted to hear about your positive experience with Phillips Buick GMC. We look forward to continuing to provide you with exceptional service and maintaining a long-lasting business relationship. Thank you for choosing us! Sincerely, the Team at Phillips Buick GMC