Reviews
Jim Berlin very courteous.
Jim Berlin very courteous. Appreciated ride back home.. Done sooner than expected. Easy check out.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re thrilled to hear that you had a courteous experience with us at Phillips Buick GMC and that the process was quick and easy. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at Phillips Buick GMC
I was greeted as soon as I got to the dealership and
I was greeted as soon as I got to the dealership and about an hour later I was on my way. The software update was done and I've had no problems "so far".
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review, Ernest! We're glad to hear that your experience at Phillips Buick GMC was positive and that you were promptly greeted upon arrival. It's great to know the software update went smoothly as well. If you have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again! Sincerely, the Team at Phillips Buick GMC
They were upfront about everything from shuttle service
They were upfront about everything from shuttle service to pricing. Very professional with no surprises !
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We're pleased to hear you appreciated our transparency and professionalism regarding our shuttle service and pricing at Phillips Buick GMC. Your experience is what we strive for, and we look forward to assisting you again in the future. Sincerely, the Team at Phillips Buick GMC
It is a pleasure to deal with Jim Berlin, always cheerful
It is a pleasure to deal with Jim Berlin, always cheerful and helpful. Great representative of your Dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We're glad about your positive experience with Jim Berlin at Phillips Buick GMC. His cheerful and helpful demeanor truly makes a difference, and we appreciate you recognizing him. We look forward to seeing you again soon! Sincerely, the Team at Phillips Buick GMC
Very friendly and extremely helpful.
Very friendly and extremely helpful. If I'm ever stranded on a highway I will be looking for a GM dealership sign!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're thrilled to hear that you found our team at Phillips Buick GMC to be friendly and helpful. Your support means a lot to us. If you ever need assistance, please know that we're here for you. We look forward to seeing you again! Sincerely, the Team at Phillips Buick GMC
Great experience in buying a 2023 GMC Acadia Denali from
Great experience in buying a 2023 GMC Acadia Denali from Fred Allen. He was very courteous and professional! This is my second consecutive vehicle purchased from Phillips Buick GMC. I highly recommend purchasing from Fred!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We're thrilled to hear that you had a great experience purchasing your 2023 GMC Acadia Denali from Fred at Phillips Buick GMC. It's always rewarding to know our customers feel valued and well taken care of. We appreciate your recommendation and look forward to assisting you again with your future vehicle needs! Sincerely, the Team at Phillips Buick GMC
I was greeted warmly by friendly and professional staff.
I was greeted warmly by friendly and professional staff. I received a complimentary ride home while my car was serviced as well as a pick up when my car was ready. The work was completed, and I was more than satisfied - I felt like they cared about me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Sam, for your wonderful review! We are thrilled to hear that you felt welcomed by our friendly and professional team at Phillips Buick GMC. Providing excellent service and showing our customers that we care is our top priority. We look forward to seeing you again for your future service needs! Sincerely, the Team at Phillips Buick GMC
We were told that a new battery had been installed in our
We were told that a new battery had been installed in our purchase of a used 2021 Encore. Unfortunately we found out later that the battery in the car was the original battery and now that battery malfunctioned and needed to be replaced. We were told we would be responsible for full payment of the new battery and the base charge for instillation would be approximately $174- the standard hourly rate-also, the new battery would be guaranteed for only one year. We left the dealership and proceeded to buy a new battery from Advanced Auto Parts that charged us $256, but came with free installation and a 3 year warranty. I watched the transition change by the lady, the event took over a 45min. to change because the new battery had an electrical module connected to the top of the battery with several wires connected for output-not an easy task that was doing for free. That particular situation formulated a sour-dour impression of the dealer from that point on. NOW NO MORE DEALS WITH THESE PEOPLE FORWARD, WEARE DONE WITH THEM AND ALSO WITH THE DEALER IN OCALA that has been trying to sell a new Jeep. --fat chance for that to happen.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We understand your concerns regarding the battery situation with your 2021 Encore. We appreciate your feedback and want to ensure you have the best possible experience at Phillips Buick GMC. We encourage you to reach out to us directly so we can address your concerns further. Thank you again for your input. Sincerely, the Team at Phillips Buick GMC
I highly recommend @phillipsbuickgmc for their great
I highly recommend @phillipsbuickgmc for their great service. StevenY my salesman was awesome & did his best with meeting/negotiating the price I ended up paying as well. A++ service
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with us at Phillips Buick GMC and that Steven was able to assist you in finding the right vehicle at a great price. Your recommendation means a lot to us! We look forward to serving you again in the future.
Waited almost 3 hrs and no results.
Waited almost 3 hrs and no results. Called Mr Free and no results from him
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We understand how disappointing it is to wait for an extended period without updates, especially after reaching out for assistance and receiving no response. Your time is important, and communication should reflect that. If you'd like to discuss your experience further, the team at Phillips Buick GMC is available — please contact us at your convenience. Sincerely, the Team at Phillips Buick GMC