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Royal Chevrolet Buick GMC

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (19 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (19 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Horrible customer service

I had problems every single time I brought my car here. The last time I had the first appointment of the day and called a half hour before closing to try to get an update and was told they had been busy and were just getting to look at it now. Charged me for an estimate without having said there would be a charge beforehand

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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2013 Chevy Equinox

Oil change was completed and price was just over $27 - seemed efficient and professional with service - thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Overall good folks

Having some major work done on my 2015 Silverado Z71 would not trust to anyone else except a GM/Chevy dealer. They know what they are doing and good communication. Just seems like everything takes so dang long when you are waiting to get your truck back as any truck guy would say the same. They forgot people in their list 5 stars for them.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Used Purchase - 2004 Chevrolet Monte Carlo SS

Purchasing this vehicle was a dream thanks to the service people at Royal. I bought through the internet manager, DT Drysdale, and he made the process very easy going and enjoyable. I am a first-time buyer and he really helped me get through the process in an understanding and patient manner and made sure that all documents were signed, that I knew what I was signing and he sent the documents out to all the necessary people. The car itself was very sharp, very clean, everything they advertised it to be. They don't sell junk here. I highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Wonderful experience. Highly reccommend!

I can't say enough about the overall experience we had with both DT as a salesman and everyone we interacted with at Royal. No gimics, just great service. We were given everything asked for plus great trade in price with a GM certified vehicle at a price that beat all others after lots of research. I have and will continue to refer others there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience

Everyone was so welcoming when I walked in and very helpful! I will definately be back for my next vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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GOOD DEAL

Very good deal on a HHR. Better price then I could find anywhere.Very friendy sales man who did not try to over sell ,he just let me tell him the deal I needed and and I got it.The internet sales man DT Drysdale is the man to see.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My new cruze

I just love my new Cruze! I am getting 35 miles per gallon. The staff was wonderful and I have always gotten great service from the service department. Thanks to Brad and Chad!! I'm very happy and would tell EVERYONE to go to Royal Chevy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Sales People Need Help

I've checked them out several times in my search for a mid-range used vehicle and each time one 1(or more) of the sales people horn in on the salesman I am talking to with inappropriate comments, including unsolicited political and gender remarks, followed by the hard sell. They have refused to provide a CarFax (or other reputable) report, one salesman actually getting upset that I continued to ask questions after my initial visit about the vehicle I had inquired about, going so far as to IM that they would never provide a CarFax report unless I pre-sign a purchase agreement. Their Internet manager was apparently having a bad week, too.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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