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Cole Krum Chevrolet

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (119 reviews)
Visit Cole Krum Chevrolet
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–5:00pm
Tuesday 9:00am–6:00pm 8:00am–5:00pm
Wednesday 9:00am–8:00pm 8:00am–5:00pm
Thursday 9:00am–6:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–3:00pm 8:00am–12:00pm
Sunday Closed Closed
New (269) 679-6269 (269) 679-6269
Used (269) 679-6284 (269) 679-6284
Service (269) 858-2072 (269) 858-2072

Inventory

See all 66 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since January 2023.
The staff at Cole Krum Chevrolet is ready to help you purchase a new Chevy or used car in the Vicksburg Portage Kalamazoo and Schoolcraft area. When you visit our Michigan car dealership expect the superior customer service that you deserve. With years of experience and training the Cole Krum Chevrolet team will get you into the Chevy that was built for you. Get the new Chevrolet or used car in Vicksburg that you have been dreaming of by visiting Cole Krum Chevrolet today.
EVERYTHING YOU WANT COLE'S GOT IT

Service center

Phone number (269) 858-2072

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
8:00am–12:00pm
Sunday
Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (119 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Received my 2024 Colorado and love it.

Received my 2024 Colorado and love it. Steve was very helpful and went the extra mile to keep me satisfied. Bravo to him. I will recommend Cole Crum to any of my friends

Received my 2024 Colorado and love it.

Received my 2024 Colorado and love it. Steve was very helpful and went the extra mile to keep me satisfied. Bravo to him. I will recommend Cole Crum to any of my friends

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your wonderful review! We’re thrilled to hear that you love your 2024 Colorado and that Steve provided excellent service. Your recommendation means a lot to us at Cole-Krum Chevrolet. We look forward to assisting you and your friends in the future! Enjoy your new ride! Cole-Krum Chevrolet team

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Unprofessional & Untrustworthy

We contacted this dealership to have a car we're having problems finding locally delivered cross country. I agreed to the delivery fee, they put a deal in writing, I know for a fact our financing is rock solid, so I was expecting to sign the deal today. Instead I get an email that they sold it out from under us yesterday, despite us having a deal IN WRITING. Completely unprofessional & just down right rude. Wasted nearly a week of my time just to have them pull the rug out from under us. I hope that was worth it. Y'all sold a car that was already sold & earned yet another 1 star review.

Unprofessional & Untrustworthy

We contacted this dealership to have a car we're having problems finding locally delivered cross country. I agreed to the delivery fee, they put a deal in writing, I know for a fact our financing is rock solid, so I was expecting to sign the deal today. Instead I get an email that they sold it out from under us yesterday, despite us having a deal IN WRITING. Completely unprofessional & just down right rude. Wasted nearly a week of my time just to have them pull the rug out from under us. I hope that was worth it. Y'all sold a car that was already sold & earned yet another 1 star review.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Mike, sorry you see it this way. We sent you numbers and didn't hear back from you for 24 hours. No deposit never a credit app sent in and no commitment from you. We informed you that the Equinox did sell in our next communication with you. You are from Arkansas and we are in Michigan, another guest came to the store and bought the car during the 24 hours that you didn't communicate back with us. I don't see how we have done anything unprofessional. We do our best to be as transparent as possible.

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Terrible experience buying a car here.

Terrible experience buying a car here. When i decided not to purchase the car, was treated extremely poor by Jim Braat, salesman. Very fake nice throughout the process (but would take multiple times to get any response) until we could no longer wait for the car and purchased elsewhere. Then the hostile emails started. I can't speak for the dealership, but if they allow this tactic, I would stay clear.

Terrible experience buying a car here.

Terrible experience buying a car here. When i decided not to purchase the car, was treated extremely poor by Jim Braat, salesman. Very fake nice throughout the process (but would take multiple times to get any response) until we could no longer wait for the car and purchased elsewhere. Then the hostile emails started. I can't speak for the dealership, but if they allow this tactic, I would stay clear.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Customer

Really Fast this time for oil change. They honored my dealership on line coupon of 20 dollars off. Faster than Jimmy John's, this visit . Debby

Customer

Really Fast this time for oil change. They honored my dealership on line coupon of 20 dollars off. Faster than Jimmy John's, this visit . Debby

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Cole-Krum Chevrolet team

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Worst service department ever.

Worst service department ever. Never will go there again. Especially Kelsee she's the worst.

Worst service department ever.

Worst service department ever. Never will go there again. Especially Kelsee she's the worst.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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They suckno help what so ever very disappointed in there

They suckno help what so ever very disappointed in there service I will never try again

They suckno help what so ever very disappointed in there

They suckno help what so ever very disappointed in there service I will never try again

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Had been dealing with a salesperson for a couple days...

Had been dealing with a salesperson for a couple days through text message and email, a deal was almost struck… and when he said I needed to make a decision very soon as other people were interested in the vehicle, it turned me off to the vehicle. Adding pressure to sales for me is a horrible tactic and I don’t play that game.

Had been dealing with a salesperson for a couple days...

Had been dealing with a salesperson for a couple days through text message and email, a deal was almost struck… and when he said I needed to make a decision very soon as other people were interested in the vehicle, it turned me off to the vehicle. Adding pressure to sales for me is a horrible tactic and I don’t play that game.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
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Taken advantage of

The CAR SALESMAN WAS AMAZING. If I was only rating him.. it would be a 5. This is me rating Tom Castle. I traded in my 2016 Chevy suburban and left with a 2019 Ford Explorer. The problem is.. We thought the manager was holding money on our trade in.. which yeah it’s the “game”. Making a couple thousand I totally understand it’s called business, but us asking for more for our trade and us being told no… and trusting we weren’t getting screwed BACK FIRED. They took my suburban in at 40k.. I had a feeling they were probably going to list it for 42-45k.. NO THE SALES MANAGER LISTED IT FOR 53k!!!! I’m all for companies making money.. but when it comes to literally screwing over the customer, it’s xxxxxxxx. We were told he wasn’t going any higher on my trade in, we accepted it and left with my new vehicle and it’s a slap in the face for this to be done to me. Times are hard right now and Any company should understand that and not take FULL ADVANTAGE of someone. I’m hoping they will make this right because i am sick to my stomach that they took advantage of me. I want to say too my truck didn’t need anything, brand new tires, PAID FOR DETAIL, oil change, breaks, rotors.. it literally needed nothing so the price didn’t go up due to service issues. I want to make this very clear, our salesmen was amazing, understanding, and went above and beyond! He can’t control management taking advantage of people like this. He did nothing wrong on his end. I’m sad to say we won’t be back. Again Tom Castle sales manager was the one that fully took advantage of me and didn’t even have the nerve to come and talk to us to turn us down on wanting more for our trade probably because he knew he was getting one over ON me!!!

Taken advantage of

The CAR SALESMAN WAS AMAZING. If I was only rating him.. it would be a 5. This is me rating Tom Castle. I traded in my 2016 Chevy suburban and left with a 2019 Ford Explorer. The problem is.. We thought the manager was holding money on our trade in.. which yeah it’s the “game”. Making a couple thousand I totally understand it’s called business, but us asking for more for our trade and us being told no… and trusting we weren’t getting screwed BACK FIRED. They took my suburban in at 40k.. I had a feeling they were probably going to list it for 42-45k.. NO THE SALES MANAGER LISTED IT FOR 53k!!!! I’m all for companies making money.. but when it comes to literally screwing over the customer, it’s xxxxxxxx. We were told he wasn’t going any higher on my trade in, we accepted it and left with my new vehicle and it’s a slap in the face for this to be done to me. Times are hard right now and Any company should understand that and not take FULL ADVANTAGE of someone. I’m hoping they will make this right because i am sick to my stomach that they took advantage of me. I want to say too my truck didn’t need anything, brand new tires, PAID FOR DETAIL, oil change, breaks, rotors.. it literally needed nothing so the price didn’t go up due to service issues. I want to make this very clear, our salesmen was amazing, understanding, and went above and beyond! He can’t control management taking advantage of people like this. He did nothing wrong on his end. I’m sad to say we won’t be back. Again Tom Castle sales manager was the one that fully took advantage of me and didn’t even have the nerve to come and talk to us to turn us down on wanting more for our trade probably because he knew he was getting one over ON me!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The CAR SALESMAN WAS AMAZING. If I was only rating him.....

The CAR SALESMAN WAS AMAZING. If I was only rating him.. it would be a 5. This is me rating Tom Castle. I traded in my 2016 Chevy suburban and left with a 2019 Ford Explorer. The problem is.. We thought the manager was holding money on our trade in.. which yeah it’s the “game”. Making a couple thousand I totally understand it’s called business, but us asking for more for our trade and us being told no… and trusting we weren’t getting screwed BACK FIRED. They took my suburban in at 40k.. I had a feeling they were probably going to list it for 42-45k.. NO THE SALES MANAGER LISTED IT FOR 53k!!!! I’m all for companies making money.. but when it comes to literally screwing over the customer, it’s xxxxxxxx. We were told he wasn’t going any higher on my trade in, we accepted it and left with my new vehicle and it’s a slap in the face for this to be done to me. Times are hard right now and Any company should understand that and not take FULL ADVANTAGE of someone. I’m hoping they will make this right because i am sick to my stomach that they took advantage of me. I want to say too my truck didn’t need anything, brand new tires, PAID FOR DETAIL, oil change, breaks, rotors.. it literally needed nothing so the price didn’t go up due to service issues. I want to make this very clear, our salesmen was amazing, understanding, and went above and beyond! He can’t control management taking advantage of people like this. He did nothing wrong on his end. I’m sad to say we won’t be back. Again Tom Castle sales manager was the one that fully took advantage of me and didn’t even have the nerve to come and talk to us to turn us down on wanting more for our trade probably because he knew he was getting one over ON me!!!

The CAR SALESMAN WAS AMAZING. If I was only rating him.....

The CAR SALESMAN WAS AMAZING. If I was only rating him.. it would be a 5. This is me rating Tom Castle. I traded in my 2016 Chevy suburban and left with a 2019 Ford Explorer. The problem is.. We thought the manager was holding money on our trade in.. which yeah it’s the “game”. Making a couple thousand I totally understand it’s called business, but us asking for more for our trade and us being told no… and trusting we weren’t getting screwed BACK FIRED. They took my suburban in at 40k.. I had a feeling they were probably going to list it for 42-45k.. NO THE SALES MANAGER LISTED IT FOR 53k!!!! I’m all for companies making money.. but when it comes to literally screwing over the customer, it’s xxxxxxxx. We were told he wasn’t going any higher on my trade in, we accepted it and left with my new vehicle and it’s a slap in the face for this to be done to me. Times are hard right now and Any company should understand that and not take FULL ADVANTAGE of someone. I’m hoping they will make this right because i am sick to my stomach that they took advantage of me. I want to say too my truck didn’t need anything, brand new tires, PAID FOR DETAIL, oil change, breaks, rotors.. it literally needed nothing so the price didn’t go up due to service issues. I want to make this very clear, our salesmen was amazing, understanding, and went above and beyond! He can’t control management taking advantage of people like this. He did nothing wrong on his end. I’m sad to say we won’t be back. Again Tom Castle sales manager was the one that fully took advantage of me and didn’t even have the nerve to come and talk to us to turn us down on wanting more for our trade probably because he knew he was getting one over ON me!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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bad attitude

Very rude to me and my family and hung up the phone on us multiple times demanded us to get information immediately for him I wouldn't recommend them

bad attitude

Very rude to me and my family and hung up the phone on us multiple times demanded us to get information immediately for him I wouldn't recommend them

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Cole-Krum Chevrolet team

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