Reviews
The best all around, the Ultimate!
Our experience with Ultimate Buick-GMC dealership is as good as it gets! My husband and I were in the market for a new truck and we began our search online. Joe decided the 2016 GMC Canyon would suit our purposes perfectly so then we began to look for the best price. We contacted dealers in Little Rock, Conway, Searcy, Jonesboro, and Mt Home (I've probably forgotten a few) and Doug Williams came back to us with the best price. We were impressed with his professionalism and knowledge and even more impressed with the price he gave us. He was not only able to give us exactly what we wanted, color, options, etc but his price was far better than any others we received. Now, (and only now) we go to Mt Home to actually drive a GMC Canyon to see if it's really as good as all the reviews we've read. The Canyon was perfect so we seal the deal and place the order. Doug will be embarrassed when I say this (and, honestly he is not a relative and we had never met before and I am of a grandmotherly age so I can say this) but he is the sweetest guy you'd ever want to meet! Both Doug and his sales manager Steve Heenan worked with us on every point and we couldn't be more pleased. One point being . . . We have never traded in a vehicle before, I always just sell them myself so we made the deal on the Canyon without a trade in. When we went in to pick it up later, on a whim, I asked what they would give us for the Jeep Commander we would no longer have a use for. Imagine my surprise when Steve offered us $300 more than what I'd planned to sell it for. Another done deal! I can't forget to mention Laurie Leeper! If I said Doug was sweet you can double that for Laurie. I feel as if I've made a new BFF! I was so impressed with her and also loved the Zurich Shield products that she told us about (that Joe had put on the Canyon) that I brought my 'almost still new' Mazda 5 in a few days later and had it put on my car! I love it! We live on a loooong dirt road in Stone County and this will really help maintain the finish. And then there's Mitchell . . . The master detailer. Doug calls him the MitchMaster! It's January 13th, and I bring my little Mazda in during freezing weather. I've driven it for several days up and down our dirt roads and it hasn't been washed in a month at least. Our local car wash is closed in freezing weather and we shut off our outside faucets as well. Let's just say the Mazda was as dirty as any car you'd ever see but when Mitchell finished detailing (in preparation for the Zuich Shield) it looked as if I'd just driven it off the showroom floor! He really is, as Doug says, the best detail man in the business! Both my husband and I have been fortunate enough to have bought several new vehicles down through the years and I must say this purchase at Ultimate Buick/GMC was probably the best auto buying experience we've ever had. Joe & La'Nelle, Fox, Ar
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
The name says it all . . . Ultimate Buick/GMC!
Our experience with Ultimate Buick-GMC dealership is as good as it gets! My husband and I were in the market for a new truck and we began our search online. Joe decided the 2016 GMC Canyon would suit our purposes perfectly so then we began to look for the best price. We contacted dealers in Little Rock, Conway, Searcy, Jonesboro, and Mt Home (I've probably forgotten a few) and Doug Williams came back to us with the best price. We were impressed with his professionalism and knowledge and even more impressed with the price he gave us. He was not only able to give us exactly what we wanted, color, options, etc but his price was far better than any others we received. Now, (and only now) we go to Mt Home to actually drive a GMC Canyon to see if it's really as good as all the reviews we've read. The Canyon was perfect so we seal the deal and place the order. Doug will be embarrassed when I say this (and, honestly he is not a relative and we had never met before and I am of a grandmotherly age so I can say this) but he is the sweetest guy you'd ever want to meet! Both Doug and his sales manager Steve Heenan worked with us on every point and we couldn't be more pleased. One point being . . . We have never traded in a vehicle before, I always just sell them myself so we made the deal on the Canyon without a trade in. When we went in to pick it up later, on a whim, I asked what they would give us for the Jeep Commander we would no longer have a use for. Imagine my surprise when Steve offered us $300 more than what I'd planned to sell it for. Another done deal! I can't forget to mention Laurie Leeper! If I said Doug was sweet you can double that for Laurie. I feel as if I've made a new BFF! I was so impressed with her and also loved the Zurich Shield products that she told us about (that Joe had put on the Canyon) that I brought my 'almost still new' Mazda 5 in a few days later and had it put on my car! I love it! We live on a loooong dirt road in Stone County and this will really help maintain the finish. And then there's Mitchell . . . The master detailer. Doug calls him the MitchMaster! It's January 13th, and I bring my little Mazda in during freezing weather. I've driven it for several days up and down our dirt roads and it hasn't been washed in a month at least. Our local car wash is closed in freezing weather and we shut off our outside faucets as well. Let's just say the Mazda was as dirty as any car you'd ever see but when Mitchell finished detailing (in preparation for the Zuich Shield) it looked as if I'd just driven it off the showroom floor! He really is, as Doug says, the best detail man in the business! Both my husband and I have been fortunate enough to have bought several new vehicles down through the years and I must say this purchase at Ultimate Buick/GMC was probably the best auto buying experience we've ever had. Joe & La'Nelle, Fox, Ar
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Purchase of New GMC Sierra Denali
Had a great experience with Ultimate GMC, salesman Alan Sollis and everyone we dealt with was very helpful and knowledgeable! Salesman was no pressure, but very nice and willing to work with you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Pre-owned Truck Purchase
My wife and I went into the dealership, to just look at inventory, not really expecting anything, but a pressured salesman. The salesman was very polite and didn't pressure us in any way. He went out of his way to get us the best deal possible. I would strongly recommend this dealership, and we are already looking to trade my wife's car in and purchase a new one.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great follow up by the sales staff
Doug Williams did a great job helping me find a car. He was knowledgeable and thorough in his presentations to me. I wanted to do business locally and Doug is the principle reason I was able to.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Best experience I've had in my 50 years of car buying.
Doug Williams is a super sales rep. He was there to guide us in our pursuit of a new vehicle and not the stereotype pushy salesman. He is a very likable and friendly guy that made our car shopping adventure a very relaxing and enjoyable experience. He is was very knowledgeable of all the bells and whistles found in todays modern vehicles. Thank you Doug for a job well done. A sale is never final until all the i's are dotted and t's crossed on the mountain of paper work requires for completion of the transaction. Laurie Leeper was fantastic in this position. She was very friendly and pleasant to work with. In summary, Doug and Laurie made this car pursuit and purchase a relaxed and enjoyable experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Salesman & Great Dealership
I just bought a slightly used Chevrolet Sonic Hatchback. !2300 miles. For a great price. The Salesman, Alan Solis was friendly courteous & informative. Allan was not pushy and worked with me to get a great buy on the vehicle I wanted. All the people at Ultimate Buick GMC were professional and very helpful. The Dealership is very clean and modern looking even though I know that they have been there for many years. Every employee I saw was smiling and willing to go out of their way to facilitate my purchase even though they were very busy with many other Black Friday sales. Allan R. Erickson
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Love, Love, Love
I purchased a Toyota Camry from Doug at Ultimate a few weeks ago. Car salesman can be so pushy, and make purchasing a vehicle stressful, but my experience with Doug was the most pleasant experience one could have! He was such a pleasure to work with. Doug and the team at Ultimate made my recent buying experience a breeze. I would recommend this dealership to anyone and will definitely use them again in the future. Thank you ALL for making this a wonderful experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Surprised to have purchased a truck today!
Though we'd been contemplating a trade, that was not in our plans for today. Thanks to the tempting choices available on the lot and helpful guidance of Alan, we walked out with a new (to us) vehicle! Our favorite part of the process was the "get to know your new vehicle" unveiling, during which Alan introduced us to every button and switch on the truck and showed us how they worked. We drove away not having to search for the lights or wipers---an appreciated experience never offered in previous buying situations.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great buying experience
Having always shopped out of town. Doug, Lauri and Steve went to great lengths to show that "Yes you can have a dealership work with you". Bought a new 2015 Sierra 1500 SLT. Happy, Happy, Happy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car