Reviews
Write a reviewGreat Service
I was looking for a used vehicle and found one at Gross. Mark Lapinski did a great job cleaning and undercoating the vehicle. It looked great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great customer service
Bought my car here. They are all amazing. Always treat me like family. Was in yesterday just to have an oil change. Everyone stopped by to say hi. Candy Zschernitz was so sweet she stopped and talked for awhile. Genuinely cared to here how things were going. Thanks Candy
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Experience! 5 stars hands down!!
The whole experience was fantastic. It was relaxed and flexible and overall just very enjoyable. Alex made everything easy and really knew what he was doing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Service
I have had the pleasure of working with Alex on a couple of purchases. He is always kind, and goes out of his way to find what you are looking for in a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Gross Motors is awesome.
All of the people in the dealership were so helpful and nice. They got my vehicle in immediately, called me when they knew what was wrong and gave me a loner car. Couldn't have asked for a better experience. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Susan, Thank you for giving us the opportunity to service your vehicle. We take great pride in our service department, and we're happy to hear that you had a great experience. Please keep us in mind for your sales and service needs in the future. Thank you again for business!
Great service
I stopped because I had a low tire. Jon S. was very friendly and helpful. He told me they could take a look at it and offered me a courtesy car. Later in the afternoon I picked up my car. Both Marlita and Jon were once again very friendly. They explained that my tire had had a hole in it and it had been fixed. I appreciate their friendliness, knowledge, and their willingness to take the time to explain things everytime I am in there.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
new and clean
Everyone was very friendly and nice. The lounge was a little private which I like. I am always treated very professionally.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joanne, Thank you for the opportunity to earn your business! We pride ourselves in friendly service and clean facilities, and we are very happy to hear you had a positive experience at our newly-renovated dealership. If there is anything else we can do to help you in the future, please don't hesitate to stop in or give us a call. Safe travels, and have a great New Year!
Great emergency service
I was in Marshfield on business and made my way to the Gross dealership with an almost flat tire. John, the service writer got my vehicle into the shop promptly. The technician dismounted the tire, removed the sharp stone that caused the puncture, repaired and remounted the tire. The work was all done free of charge to me , covered by the GM road hazard warrantee. I was on my way in less than an hour. Gross's service was excellent and all the personnel involved were friendly, courteous, and professional. This was a good experience ,and reaffirmed my decision to buy my new Colorado from Gross.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Russell, Thank you for the opportunity to earn your business! We pride ourselves in great service, and we are very happy to hear you had a positive experience at our dealership. We are certainly fortunate to have employees like John in our organization, and we will pass on your feedback to him. Safe travels, and have a great New Year!
very nice staff
always pleasant, helpful and never feel like I am a bother - I feel my return service is appreciated - always able to get an appointment in a timely manner
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the review, and thank you for your business! We hope to see you again soon!
great place to buy & have your vehicle serviced
It's always a good experience. I'm given a loaner to continue my day as my car is being serviced. That is much appreciated.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the review, and thank you for your business! We hope to see you again soon!